Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages multiple priorities with a positive attitude and have the willingness to take on added responsibilities to meet team goals.
Skills
Strong Organizational Skills
Meticulous Attention to Detail
Verbal and Written Communication
Microsoft Office Suite (Word, Excel, PowerPoint)
Outlook/Gmail
Social Media Updating
Critical Thinking
Problem Solving
Highly Efficient and Productive
Calendar Management
Data Entry
Research and Analytical Skills
Schedule Management
Appointment Coordination
Judgment and Decision Making
Document and File Management
Task Prioritization
Administrative Procedures
Customer Service
Work History
09/2017 to 01/2020
Ramp Agent/Sort LeadOsi Group – Geneva, IL,
Verified documentation and condition of freight to assure quality standards were achieved.
Assisted with scheduling and placement of sorting crew
Took notes and dictation at meetings
Created log in sheets using Excel
Safely operate various types of equipment such as conveyor belts, push-back tractors, and tugs.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 2-4 daily flights.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Operated equipment while observing standard safety procedures.
Moved furniture and boxes using utility dolly and truck ramp.
Verified quantity and description of materials received by checking merchandise against packing list.
Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
09/2015 to 07/2017
Customer Service AssistantIntertek – Elmendorf, TX,
Answered customer questions about product availability and shipment times.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Kept front check-out area clean and organized for efficient service.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Processed payments and returns with accuracy and efficiency.
Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
Offered advice and assistance to customers, paying attention to special needs or wants.
Issued receipts and processed refunds, credits, or exchanges.
Verified accuracy of customer account information and updated when necessary.
Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Reviewed and resolved differences between accounting information and cash drawer.
Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service
08/2013 to 07/2015
Administrative AssistantUF Health Shands Hospital – City, STATE,
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Scheduled office meetings and client appointments for staff teams.
Organized weekly staff meetings and logged minutes for corporate records.
Performed research to collect and record industry data.
Filed paperwork and organized computer-based information.
Promoted team productivity by keeping supplies organized and well-stocked.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
Expected in 05/2020
Associate of Science: Radiologic Technology Florida State College At Jacksonville - Jacksonville, FL, GPA:
Expected in 08/2018
Associate of Arts: Florida State College At Jacksonville - Jacksonville, FL GPA:
Expected in 06/2010
High School Diploma: Robert E. Lee High School - Jacksonville, FL GPA:
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