Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages multiple priorities with a positive attitude and have the willingness to take on added responsibilities to meet team goals.

  • Strong Organizational Skills
  • Meticulous Attention to Detail
  • Verbal and Written Communication
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Outlook/Gmail
  • Social Media Updating
  • Critical Thinking
  • Problem Solving
  • Highly Efficient and Productive
  • Calendar Management
  • Data Entry
  • Research and Analytical Skills
  • Schedule Management
  • Appointment Coordination
  • Judgment and Decision Making
  • Document and File Management
  • Task Prioritization
  • Administrative Procedures
  • Customer Service
Work History
09/2017 to 01/2020
Ramp Agent/Sort Lead Osi Group Geneva, IL,
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Assisted with scheduling and placement of sorting crew
  • Took notes and dictation at meetings
  • Created log in sheets using Excel
  • Safely operate various types of equipment such as conveyor belts, push-back tractors, and tugs.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 2-4 daily flights.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Operated equipment while observing standard safety procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
09/2015 to 07/2017
Customer Service Assistant Intertek Elmendorf, TX,
  • Answered customer questions about product availability and shipment times.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check-out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Verified accuracy of customer account information and updated when necessary.
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service
08/2013 to 07/2015
Administrative Assistant UF Health Shands Hospital City, STATE,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Performed research to collect and record industry data.
  • Filed paperwork and organized computer-based information.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Expected in 05/2020
Associate of Science: Radiologic Technology
Florida State College At Jacksonville - Jacksonville, FL,
Expected in 08/2018
Associate of Arts:
Florida State College At Jacksonville - Jacksonville, FL
Expected in 06/2010
High School Diploma:
Robert E. Lee High School - Jacksonville, FL

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School Attended

  • Florida State College At Jacksonville
  • Florida State College At Jacksonville
  • Robert E. Lee High School

Job Titles Held:

  • Ramp Agent/Sort Lead
  • Customer Service Assistant
  • Administrative Assistant


  • Associate of Science
  • Associate of Arts
  • High School Diploma

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