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Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages multiple priorities with a positive attitude and have the willingness to take on added responsibilities to meet team goals.
- Strong Organizational Skills
- Meticulous Attention to Detail
- Verbal and Written Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Outlook/Gmail
- Social Media Updating
- Critical Thinking
- Problem Solving
- Highly Efficient and Productive
- Calendar Management
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- Data Entry
- Research and Analytical Skills
- Schedule Management
- Appointment Coordination
- Judgment and Decision Making
- Document and File Management
- Task Prioritization
- Administrative Procedures
- Customer Service
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09/2017 to 01/2020 Ramp Agent/Sort Lead Osi Group – Geneva, IL,
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assisted with scheduling and placement of sorting crew
- Took notes and dictation at meetings
- Created log in sheets using Excel
- Safely operate various types of equipment such as conveyor belts, push-back tractors, and tugs.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 2-4 daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Operated equipment while observing standard safety procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
09/2015 to 07/2017 Customer Service Assistant Intertek – Elmendorf, TX,
- Answered customer questions about product availability and shipment times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check-out area clean and organized for efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Issued receipts and processed refunds, credits, or exchanges.
- Verified accuracy of customer account information and updated when necessary.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reviewed and resolved differences between accounting information and cash drawer.
- Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service
08/2013 to 07/2015 Administrative Assistant UF Health Shands Hospital – City, STATE,
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Scheduled office meetings and client appointments for staff teams.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data.
- Filed paperwork and organized computer-based information.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Expected in 05/2020 Associate of Science: Radiologic Technology
Florida State College At Jacksonville - Jacksonville, FL,
GPA:
Expected in 08/2018 Associate of Arts:
Florida State College At Jacksonville - Jacksonville, FL
GPA:
Expected in 06/2010 High School Diploma:
Robert E. Lee High School - Jacksonville, FL
GPA:
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