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ramp agent resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Friendly and dependable service team member devoted to maximizing satisfaction with exceptional service and support. Comfortable with all forms of equipment, safety protocol, and strict demands. Able to stand composed when faced with a new environment and being flexible enough to try new things.

Skills
  • Work task assignments
  • Crew management
  • Onboarding and training
  • Safety protocols and procedures
  • Heavy lifting
  • Effective communication
  • Organization
  • Customer service
  • Team building
  • Problem resolution
  • High-energy attitude
  • Conflict Mediation
  • Inventory
  • Attention to Detail
Experience
11/2020 to 02/2021
Ramp Agent Envoy Air Inc. Sacramento, CA,
  • Protected customers' baggage from loss, theft and damage.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Connected electrical power units and service hoses to aircraft.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
  • Reported to Ramp Supervisor, providing updates on anticipated task completion times to maintain timeline accountability.
02/2019 to 02/2021
Crew Leader Amc Entertainment Inc. Uniontown, PA,
  • Collaborated with Manger to educate 4 employees on the menu and procedural changes.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
  • Trained workers in every restaurant position, including food preparation, money handling, and cleaning roles.
  • Oversaw food preparation, production, and presentation according to quality standards.
  • Identified, investigated, and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Handled over $100 worth of cash and card transactions daily with accuracy and efficiency.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
09/2019 to 05/2021
Work Study Intern Comcast City, STATE,
  • Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
  • Set up and configured system using hardware and software applications.
  • Maintained company filtering protocols and network security settings.
  • Prepared and managed Comcast business servers.
  • Conducted end-user training and provided technical support on hardware, software, and network issues.
  • Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Gathered data from market research surveys and entered information into the computer system.
  • Kept office equipment functioning optimally by troubleshooting problems and completing basic maintenance.
  • Maintained strict security protocols to protect confidentiality of all data.
09/2017 to 05/2019
Work Student Intern FMC City, STATE,
  • Worked with facility personnel to develop evacuation plans, emergency procedures, and testing initiatives.
  • Performed janitorial and general maintenance duties, including sweeping, mopping, trash removal, and cleaning of restroom facilities.
  • Utilized maintenance management software to monitor and review workflows and identify areas for improvement.
  • Responded to facility inquiries and complaints promptly to take corrective action for verified problems.
  • Coordinated room preparation, including food and beverages, audio-visual requirements, and special requests.
  • Cleaned and restored building interiors damaged by fire, smoke, or water.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Carefully followed the Facility Supervisor's written and verbal instructions in regard to each day's duties and assignments.
  • Ensured that trash cans were emptied and all refuse was disposed of properly at the end of each shift.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Polished glass surfaces or windows and cleaned or buffed tile floors through safe utilization of industrial cleaning agents and equipment.
Education and Training
Expected in 06/2021
High School Diploma:
Cristo Rey Philadelphia High School - Philadelphia, PA,
GPA:
Accomplishments
  • Maguire Foundation Scholarship
  • Acceptance into National Society Of High School Scholars
Activities and Honors
  • First Honors
  • AP U.S. Government

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Resume Overview

School Attended

  • Cristo Rey Philadelphia High School

Job Titles Held:

  • Ramp Agent
  • Crew Leader
  • Work Study Intern
  • Work Student Intern

Degrees

  • High School Diploma

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