ramp agent resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in marshalling. Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained in full on the ramp. Astute individual multilingual in English and French and offering 1 year of experience in commercial aviation. Comfortable working in extreme weather conditions and dedicated to safety measures and procedures. Skilled operating tugs, tow motors and fuel trucks.

  • Security processes
  • Item transport
  • Aircraft safety checks
  • FAA regulations
  • Arrival/departure procedures
  • Product verification
04/2021 to Current
Ramp Agent Dal Global Services West Columbia, SC,
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Connected electrical power units and service hoses to aircraft.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Drove truck safely to deliver items in original condition to destination.
  • Culled knowledge of OSHA safety standards to communicate potential hazards and issues to ramp agent.
04/2021 to Current
Caregivers The Mentor Network Gaylord, MN,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Developed patient care plans with doctors and registered nurses.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Provided ongoing compassionate patient care for each client.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Engaged with patients and families to provide emotional support and daily living instruction.
08/2013 to Current
Hairdresser Centers For Specialty Care Group Jamaica, NY,
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Responded to customer inquiries by phone, email and in person.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Examined hair texture and condition to determine appropriate treatment.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Scheduled appointments for customers using internal software system.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Beautified customers by performing facials and waxing.
  • Created repeat business by developing long-term relationships with regular customers to increase client base 100%.
01/2018 to 03/2021
Customer Service Associate Dash In Brinklow, MD,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Education and Training
Expected in
: Paramedic/EMT
J Sargent Reynold Community College - VA,
Expected in 07/2002
High School Diploma:
Machala - Senegal/ West Africa,
Native/ Bilingual
Native/ Bilingual
  • Certified Ramp agent], Piedmont Airlines - 2021
  • ramp Training - 2021

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Resume Overview

School Attended

  • J Sargent Reynold Community College
  • Machala

Job Titles Held:

  • Ramp Agent
  • Caregivers
  • Hairdresser
  • Customer Service Associate


  • Some College (No Degree)
  • High School Diploma

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