A professional individual with a solid understanding in the field of education and has a passion for transforming students so they can reach their full potential. Over 10 years experience in a classroom setting, adapting to students from diverse learning styles and backgrounds. Enjoys motivating and inspiring students to be the best they can be, pushing them beyond their expectations.
Skills
Time management Strong classroom experience Communication Quick learner Organization Results-oriented Persuasion Computer proficient
Experience
Dal Global Services LlcRichmond, VARamp Agent08/2014 to Current
Coordinated with airport vendors regarding fueling and catering logistics.
Escorted passengers in wheelchairs from the terminal to the aircraft.
Picked up and transported cargo and baggage to and from aircraft.
Tagged checked baggage with an appropriate destination with a 97% accuracy rate.
Enforced safety and security measures and protected sensitive zones by making sure co-workers are wearing proper safety equipment and ID.
Protected customers' baggage from loss, theft, and damage by handling them properly.
Responded politely to passenger complaints regarding ticketing and baggage handling.
equipment and ensuring all safety precautions are being followed.
Virginia Union UniversityRichmond, VAAdministrative Assistant to the Dean08/2011 to 12/2012
Performed administrative duties such as schedule and recording minutes at faculty and staff meetings.
Maintained accuracy processing invoices, wired payments for submission, and purchase order agreements to accounting.
Utilized writing skills to create and send reports and correspondence along with providing word processing support for consultant agreements.
Employed data entry skills to maintain control log and updating spreadsheets.
Served as a liaison between the Dean, senior managers, and administrators to coordinate signature requests.
Made travel arrangements for professors, answered multiple phone lines, filed paperwork, tracked documents, ordered office supplies for several departments within the School of Humanities and Socia Sciences.
Henrico County Public SchoolsHenrico, VAExceptional Education Teacher09/2003 to 06/2011
Designed (IEP) Individual Education Plans focused on age and level-appropriate material.
Applied the positive reinforcement method to redirect negative behaviors.
Conducted small group and individual classroom activities based on differentiated learning needs.
Routinely met with students'parents regarding in-class issues and learning interruptions to discuss solutions.
Organized community based instruction field trips to local parks, fire stations, shopping malls and zoos.
Encouraged students to be understanding of and helpful to others.
Physically and verbally interacted with students throughout the day to keep them engaged.
Established and enforced rules for behavior and procedures for maintaining order among a class of 12 students.
Coordinated after-school tutoring hours with other teachers to help students in need of extra attention.
Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
Northern Neck Regional Spec EdLottsburg, VAExceptional Education Teacher09/2002 to 06/2003
Designed (IEP) Individual Education Plans focused on age and level-appropriate material.
Applied the positive reinforcement method to redirect negative behaviors.
Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Routinely met with students'parents regarding in-class issues and learning interruptions to discuss solutions.
Organized Community Based instruction field trips to local parks, fire stations, shopping malls and zoos.
Encouraged students to be understanding of and helpful to others.
Physically and verbally interacted with students throughout the day to keep them engaged.
Established and enforced rules for behavior and procedures for maintaining order among a class of 6 students.
Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
Omni Services IncCulpeper, VASystems Trainer06/2000 to 09/2002
Built and maintained successful relationships with service providers.
Maintained composure and patience in face of difficult customer situations.
Trained new employees and explained protocols clearly and efficiently.
Researched, resolved and followed up on customer issues.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.Displayed courtesy and strong interpersonal skills with all customer interactions.
Researched, documented and escalated cases to higher levels of support according to internal procedures.
Created new account, reset passwords and configured access for users.
Issued license codes to new and existing customers.
Provided base level IT support to company personnel.
Education and Training
Bachelor of Science:Organizational Management and Development2001Bluefield College, Bluefield, VA, United StatesOrganizational Management and Development
Interests
Boy Scouts of America Troop 478 Board of Review Committee Member Varsity Boys Tennis Head Coach Varina High School Boys and Girls Head Tennis Coach John Rolfe Middle School Richmond Tennis Association Junior Tennis Volunteer Metro Richmond Tennis Club Junior Tennis Volunteer Police Athletic League Tennis Program Volunteer Junior Achievement American Red Cross Jack and Jill of Richmond Volunteer
Skills
administrative duties, instruction, IT support, logistics, Persuasion, spreadsheets, travel arrangements, tutoring, word processing
Additional Information
Activities and Honors Boy Scouts of America Troop 478 Board of Review Committee Member Varsity Boys Tennis Head Coach Varina High School Boys and Girls Head Tennis Coach John Rolfe Middle School Richmond Tennis Association Junior Tennis Volunteer Metro Richmond Tennis Club Junior Tennis Volunteer Police Athletic League Tennis Program Volunteer Junior Achievement American Red Cross Jack and Jill of Richmond Volunteer
