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Ramp Agent Resume Example

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RAMP AGENT
Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plan and manage efficient routes to maximize deliveries and customer satisfaction.

Seasoned Delivery Driver adept at delivering shipments safely while meeting tight deadlines. Shipping, receiving and stocking expert.

Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional.

Hardworking transportation professional with over 4 years of driving experience, valid license and clean history. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Eligibility rules
  • Fitness equipment expertise
  • Sports medicine knowledge
  • Nutrition supplement familiarity
  • Weight training
  • Behavior standards
  • Facilities oversight
  • Player evaluations
  • Tournament procedures
  • Safe driving
  • Vehicle operation
  • Payment processing
  • Traffic direction
  • Client service
  • Customer service
  • Conflict management
  • Organization
  • Operational improvement
  • Supervision
  • Team management
  • Communications
  • Route management
  • Excellent sense of direction
  • Pallet jack and hand truck operation
  • Cargo handling
  • Skilled forklift operator
  • Over the road experience
  • Local routes understanding
  • Dependable and reliable
  • Exceptional written and verbal communication skills
  • Responsible driver
  • Time management skills
  • Experienced manual transmission driver
  • Trip planning
Experience
Ramp Agent
City, StateCompany Name/Nov 2020 to Current
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Collected, sorted and checked baggage tags against flight lists.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Protected customers' baggage from loss, theft and damage.
  • Connected electrical power units and service hoses to aircraft.
  • Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
  • Disposed of debris and hazardous materials properly to avoid contamination.
Ice Hockey Official
City, StateCompany Name/Apr 2017 to Current
  • Encouraged athletes, fellow coaches and players to engage in good sportsmanship with competitors on and off field.
  • Attended games of prospective players, met with families and presented recruitment proposals.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Maximized athlete performance by overseeing targeted physical conditioning programs.
  • Reviewed game tapes of competitor matches to understand strategies and plan approaches.
  • Supervised academic progress of student-athletes and arranged tutoring for those with falling grades.
  • Adhered strictly to rules and regulations of activities department and district.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Improved player health by optimizing nutritional plans and recommending enhanced life choices.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
Delivery Driver
City, StateCompany Name/Jul 2019 to Sep 2019
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times.
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Completed pre- and post-trip truck inspections to report and record any defects or malfunctions.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Drove up to 100 miles daily using Ford Transit 250 vehicle to deliver groceries and nesseciteies to said customer.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Verified loads against shipping papers.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Resolved customer complaints and adjusted orders.
Valet Driver
City, StateCompany Name/Jan 2018 to Oct 2018
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Removed snow from common areas to create safe operating environment.
  • Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
  • Greeted all guests and answered questions about valet service, directions and local attractions.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
  • Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.
  • Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
  • Collected parking lot fees from customers and issues parking stubs.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Directed drivers to parking spots.
  • Maintained cleanliness, neatness and organization of all areas.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Responded to questions about local area and company services.
  • Positioned barricades and gates to maximize traffic flow through parking lot.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Education and Training
High School DiplomaPassaic Valley Regional High SchoolJun 2019City, State
Associate of Science: Aviation MaintenanceVaughn College Of Aeronautics And TechnologyJan 2021City
Accomplishments
  • Continuously maintained an accident and incident-free driving record for more than 3 years.
Additional Information

I am a hardworking individual who always looks for ways to better myself and find ways to improve. Am a very outgoing and people person. I love to drive am a big fan out trucking because of my father owns a trucking company. Love to help him out in my spare time. Experience includes driving a Ford Transit van for shoprite in hillsdale NJ and valet service for Tri state Elite Valet. Am young but have experience driving all types of vehicles around all locations as well as being accident free. Currently studying aviation maintenance at vaughn college in Queens New York, have had a love of aviation at a young age and I love to work with my hands and be continually involved with the job at hand.

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Resume Overview

School Attended

  • Passaic Valley Regional High School
  • Vaughn College Of Aeronautics And Technology

Job Titles Held:

  • Ramp Agent
  • Ice Hockey Official
  • Delivery Driver
  • Valet Driver

Degrees

  • High School Diploma
    Associate of Science : Aviation Maintenance

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