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Ramp Agent Resume Example

Resume Score: 80%

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RAMP AGENT
Summary

Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flightline conditions and ready to shift focus when needed to meet departure schedules. Known for team attitude and dedication to task completion.

Efficient ramp agent with top-notch communication skills. Enjoys working as both part of a team and in a solitary role. Pursuing a part-time ramp agent role with a nationwide airline services company.

High energy individual with a detail-oriented and people-friendly nature. True team player always willing to go the extra mile. Pursuing a ramp agent position where exceptional skills are valued.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Experience
06/2019 - 11/2019Total Airport Services Inc. - Ramp AgentOakland, CA
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Collected, sorted and checked baggage tags against flight lists.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Protected customers' baggage from loss, theft and damage.
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Operated conveyor belts, push-back tractors, and aircraft tugs daily.
  • Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
  • Cleaned airplanes between flights and sanitized lavatories and seat trays as per company procedures.
  • Determined and adjusted seating arrangements to address behavioral or safety concerns.
  • Completed daily mandated accountability documentation for each student.
  • Answered questions and provided accurate information to students and family members.
  • Responded to emergencies, providing first aid and CPR with speed and skill.
  • Developed and deepened professional and productive relationships with students, teachers and parents.
  • Helped children to safely board and exit buses.
  • Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
05/2019 - 09/2019Matrix Aviation - Costumer Service AgentOakland, CA
  • Met or exceeded revenue objectives by promoting flights to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Returned all routine and general customer calls in good time.
  • Prepared, completed and processed customer account forms and database changes.
  • Helped company maintain exceptional client service ratings on external audits.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
10/2015 - 12/2016Hcisd - School Bus DriverHarlingen, TX
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Assisted disabled passengers in boarding and exiting bus.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Obeyed traffic laws, and follow established traffic and transportation procedures
  • Verified all permission slips for students to ride home with friends.
  • Operated specialized equipment including motorized ramps and lifts.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Maintained timely adherence to schedules and safety protocols.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Skills
  • Traveler escort
  • Item transport
  • Ramp cleaning
  • Hazardous materials
  • Aircraft safety checks
  • Electrical power connections
  • Aircraft refueling
  • Arrival/departure procedures
  • FAA regulations
  • Oral and written communication
  • Security processes
  • Baggage oversight
  • Inquiry response
  • Quality control
  • Problem resolution
  • Rule enforcement
  • Parent relationship development
  • Student security
  • Restraint understanding
  • Documentation skills
  • Special needs support
  • Loading and unloading expertise
Education and Training
06/2005Jefferson Academy High SchoolBroomfield, COHigh School Diploma
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Resume Overview

Companies Worked For:

  • Total Airport Services Inc.
  • Matrix Aviation
  • Hcisd

School Attended

  • Jefferson Academy High School

Job Titles Held:

  • Ramp Agent
  • Costumer Service Agent
  • School Bus Driver

Degrees

  • High School Diploma

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