Ramp Agent resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flightline conditions and ready to shift focus when needed to meet departure schedules. Known for team attitude and dedication to task completion.
Efficient ramp agent with top-notch communication skills. Enjoys working as both part of a team and in a solitary role. Pursuing a part-time ramp agent role with a nationwide airline services company.
High energy individual with a detail-oriented and people-friendly nature. True team player always willing to go the extra mile. Pursuing a ramp agent position where exceptional skills are valued.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Traveler escort
Item transport
Ramp cleaning
Hazardous materials
Aircraft safety checks
Electrical power connections
Aircraft refueling
Arrival/departure procedures
FAA regulations
Oral and written communication
Security processes
Baggage oversight
Inquiry response
Quality control
Problem resolution
Rule enforcement
Parent relationship development
Student security
Restraint understanding
Documentation skills
Special needs support
Loading and unloading expertise
Experience
06/2019 to 11/2019Ramp AgentSun Country Airlines | Minneapolis, MN,
Loaded and unloaded aircraft cargo, passenger baggage and freight.
Collected, sorted and checked baggage tags against flight lists.
Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Protected customers' baggage from loss, theft and damage.
Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
Coordinated day-to-day schedules, tasks and positions for ground crew.
Operated conveyor belts, push-back tractors, and aircraft tugs daily.
Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Connected electrical power units and service hoses to aircraft.
Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
Cleaned airplanes between flights and sanitized lavatories and seat trays as per company procedures.
Determined and adjusted seating arrangements to address behavioral or safety concerns.
Completed daily mandated accountability documentation for each student.
Answered questions and provided accurate information to students and family members.
Responded to emergencies, providing first aid and CPR with speed and skill.
Developed and deepened professional and productive relationships with students, teachers and parents.
Helped children to safely board and exit buses.
Observed student behaviors and looked for signs of concerns such as injury, illness and emotional disturbance.
05/2019 to 09/2019Costumer Service AgentMorgan Hill Unified | Morgan Hill, CA,
Met or exceeded revenue objectives by promoting flights to customers during service, account and sales follow-up calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Returned all routine and general customer calls in good time.
Prepared, completed and processed customer account forms and database changes.
Helped company maintain exceptional client service ratings on external audits.
Documented conversations with customers to track requests, problems and solutions.
Maintained revenue streams by exhausting every option before offering refunds.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
10/2015 to 12/2016School Bus DriverHcisd | City, STATE,
Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Assisted disabled passengers in boarding and exiting bus.
Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Obeyed traffic laws, and follow established traffic and transportation procedures
Verified all permission slips for students to ride home with friends.
Operated specialized equipment including motorized ramps and lifts.
Reconfigured routes to accommodate for added or removed stops on schedule.
Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Maintained timely adherence to schedules and safety protocols.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Created agendas and communication materials for team meetings.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 06/2005High School Diploma | Jefferson Academy High School, Broomfield, COGPA:
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