Ramp Agent resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Over 25 years of increasing responsibilities and progressive experience in management, business administration, customer services and customer relationship.  Proficient in all business and office automated equipment and computer software programs. Addressed multiple needs of customers and serves as a key representative. A dynamic and highly personable self-starter, with ambition, drive and a strong desire to excel.  
Ramp Agent, 09/2017 to Current
Worldwide Flight ServicesJacksonville, FL,
  • Marshalling aircraft in and out of the gate in a safe manner while achieving on time departures and arrivals.
  • Loading and unloading, sort and transfer mail, cargo and company material in and out of the aircraft bins, belt loader, and containers in a safe manner within specific time constraints.
  • Wing walker duties to protect aircraft wing from equipment in the path of pushback and maintain visual contact with pushback driver to alert of any danger, Drive and operate ramp equipment including but not limited to tugs, belt loader and other aircraft equipment.
  • Maintain safety and security of ramp at all times and complies with safety procedures and station polices.
  • Helping with Postal duties, unloading and sorting mail from containers unto postal station.
  •  Other duties assigned.
Guest Service Manager, 11/2014 to 07/2017
Sage Hospitality Resources, LlpDenver, CO,

  • I oversee and managed 7 guest service agents and bell/valet personnel.   
  • Responsible for assisting in the management of all aspects of the Guest Services department in accordance with hotel standards.
  • Directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.
  • worked varied shifts, weekends, and holidays.
  • Computer skills in MS Work, Outlook and MS Excel.
  • Trains new Guest services department personnel.
  • Answers letters of inquiry regarding rates and availability.
  • Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
  • Maintains a detailed knowledge about the hotel's services and hours of operations.
  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
  • Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
  • Check guests in and out, including preparation of guest bills and authorizing payments.
  • Responsible for cash handling including float and banking.
  • Dealing efficiently with day to day billing and guest service queries.
  • Report anything considered a health and safety hazard.
  • Using information available, plan and control both the preparation of future shifts and effective communication to the team.
  • To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
  • Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
  • Lobby duty plays a key role in the success of the movement of our guests around the hotel.
  • Prevent abuse and/or destruction of hotel property.
  • Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
  • Knows cash handling procedures.
  • Files and posts all changes to guest master and city ledger account.
  • Good understanding about the Property management software (PMS).
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
  • Do service recovery procedures.
  • Processed Accounts Receivable and Payables receipts, payroll, worked on schedules for guest service and Bell/valets department.
  • Prepared correspondence, accounting and financial documents for analysis.
    Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Guest Supervisor/Night Auditor/Guest Service Agent, 06/2007 to 11/2014
Park Shore Waikiki HotelCity, STATE,
  • Provides guests with assistance at the Front Desk during the arrival and departure process, and throughout their stay.
  • Responds to customer inquiries in-person and via telephone, and ensures that the guest needs are fulfilled.
  • Provides general and detailed information regarding hotel services, products and amenities to include guest safety and security.
  • Provides general and detailed information regarding surrounding area and destination services, products and amenities
  • NiGHT auditor - Check figures, postings, and documents for accuracy.
  • Record, store, access, and/or analyze computerized financial information.
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Audit statistical, financial, accounting, auditing, or payroll reports and tables.
  • Audit and reconcile all revenue postings.
Education and Training
: Liberal Arts, Accounting, Expected in
St. Martin's College - Lacey, WA
: Accounting/Travel Hospitality, Expected in
Kapiʻolani Community College - Honolulu, HI

: Computer Science, Expected in
Kauai Community College - Puhi, Hawaii
Certificate of completion, 2011: Massage Therapy, Expected in
Kapiʻolani Community College - Honolulu, HI
High School Diploma: , Expected in 1977
Waipahu High School - Waipahu, HI
Certificates, Letters of appreciations and recommendation from employers citing accomplishments of work. 

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Resume Overview

School Attended

  • St. Martin's College
  • Kapiʻolani Community College
  • Kauai Community College
  • Kapiʻolani Community College
  • Waipahu High School

Job Titles Held:

  • Ramp Agent
  • Guest Service Manager
  • Guest Supervisor/Night Auditor/Guest Service Agent


  • Certificate of completion, 2011
  • High School Diploma

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