Ramp Agent resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 6 months experience with nationwide airline services company.

Hardworking Customer Service Representative with 1 year of experience working with Vxi Global Solutions Trained in project and time management with extensive knowledge of computer skills and proven multitasking abilities.

Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Personable Customer Service professional offering over a year of experience resolving account and service concerns for Directv customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Complaint resolution
  • Shipping procedures understanding
  • Multi-line phone talent
  • Professional telephone demeanor
  • Creative problem solving
  • Medical terminology knowledge
  • Technical support
  • MS Office proficiency
  • Good listening skills
  • Computer proficient
  • Training development aptitude
  • Training
  • Strategic planning
  • Customer service
  • Phone counseling
Work History
Ramp Agent, 09/2019 to Current
Signature Flight Support CorporationCerrillos, NM,
  • Safely and quickly refueled daily aircraft for arrival and departure flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 6 daily flights.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Transferred luggage from aircrafts to collection areas safely and quickly using - and - equipment.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Offered timely and skilled emergency response to provide CPR or first aid.
Call Center Agent, 12/2018 to 09/2019
Scarsdale Medical Group, LlpWhite Plains, NY,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Resolved over 5 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Described and explained details about over 6 Direct TV options to inform customers and guide purchasing decisions.
  • Answered over 10 calls per hr. to meet fast-paced call center demands.
  • Helped 10 customers every hr. by approaching conversations with a positive attitude
  • Trained 3 new hires to process returns, exchanges and telephone orders, boosting customer satisfaction 85% in 1 year.
  • Answered customer questions regarding merchandise and pricing.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Achieved customer satisfaction rating of 98%
  • Educated customers on product and service details and information.
Certified Lifeguard, 05/2016 to 09/2016
City Of CharlestonCharleston, WV,
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Brought in emergency personnel and offered continuous care until arrival of authorities.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Trained 4 users in optimal behaviors and protective techniques.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Checked water readings every hour to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
  • Cooperated fully with Manager/Supervisors to identify areas of concern and ascertain reliable methods for remediation.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
  • Entered water immediately to pull struggling swimmers to safety.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Warned patrons of unsafe or hazardous weather conditions and suggested alternative activities during closures.
High School Diploma: , Expected in 05/2017
Walnut Hills High School - Cincinnati, OH
  • Member of Marching Band for 6 years
  • Coursework in AP English, Statistics, and Chemistry
  • Majored in Language Arts
  • Continuing education in Veterinary Sciences
Associate of Applied Science: Veterinary Technology, Expected in 05/2022
University of Cincinnati Blue Ash College - Cincinnati, OH
  • Coursework in Zoology, and Sociology
  • Member, Miracle Holiness Church as Musician (Drummer)
  • Assisted my handicapped niece on weekends with Health Care needs
  • Volunteer at Douglas Elementary School help children with after school work.

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Resume Overview

School Attended

  • Walnut Hills High School
  • University of Cincinnati Blue Ash College

Job Titles Held:

  • Ramp Agent
  • Call Center Agent
  • Certified Lifeguard


  • High School Diploma
  • Associate of Applied Science

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