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Ramp Agent Resume Example

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RAMP AGENT
Professional Summary

Energetic individual attentive to details and people-friendly. True team player always willing to go extra mile. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flightline operations and equipment operation. Goal-driven and skilled individual offering 1 1/2 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 1 1/2 years experience with nationwide airline services company. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flightline operations and safety through 1 1/2 years of aviation experience.

Skills
  • Aviation regulations
  • Baggage tag checks
  • Weight/balance loading
  • Marshaling aircraft
  • Pushback and towing
  • Crew assistance
  • Cleaning/sanitation processes
  • Runway maintenance
  • Cargo and freight
  • Aviation and transportation
  • Aircraft servicing
  • Aircraft greeting
  • Loading and unloading
  • Heavy equipment operation
  • Team oversight
  • Corporate policies
  • Sorting and labeling
  • Radio etiquette
Work History
Ramp Agent, 05/2018 to Current
Southwest Airlines – Nashville, TN
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Stocked aircraft cabins with necessary equipment and supplies such as [Type] and [Type].
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over [Number] daily flights.
  • Transferred luggage from aircrafts to collection areas safely and quickly using [Type] and [Type] equipment.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Connected electrical power unit and hoses to aircraft.
  • Built and strengthened student, teacher and family relationships.
  • Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
Route Delivery Driver, 09/2016 to 05/2018
Goodman Transportation/ FedEx Ground – Redding, CA
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Drove more than [Number] miles per day to serve as many as [Number] customers per month across [Location].
  • Stayed in open communication with existing customers to offer immediate access to new products.
  • Communicated regularly with [Job title] for delivery route details and changes.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Handled customer concerns and issues effectively by [Action].
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Maintained positive relationships with customers through [Type of Skill] and [Type of Skill].
  • Explained [Number][Product or Service] options by giving details about pricing and choices with customers.
Front Desk Attendant, 04/2013 to 09/2016
Shasta Athletic Club – Redding, CA
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Attended to front office needs by greeting visitors and providing assistance.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
High School Diploma: 06/2014
Foothill High School - Palo Cedro, CA
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Resume Overview

Companies Worked For:

  • Southwest Airlines
  • Goodman Transportation/ FedEx Ground
  • Shasta Athletic Club

School Attended

  • Foothill High School

Job Titles Held:

  • Ramp Agent
  • Route Delivery Driver
  • Front Desk Attendant

Degrees

  • High School Diploma : 06/2014

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