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ramp agent resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced and hard worker with multiple years of customer service experience. Gifted with working with all types of customers. Solid team player with upbeat and positive attitude. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges.

Skills
  • Safety Procedures
  • Aircraft Sanitation
  • Problem-Solving
  • Customer Service
  • Heavy Lifting
  • Problem Solving
  • Decision Making
  • Loading and Unloading
  • Team Building
  • Goal Setting
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Staff Training
  • Computer Skills
  • Time Management
  • Calm Under Pressure
  • Money Handling
  • POS Terminal Operation
  • Safe Food Handling
  • Cleaning and Sanitizing
  • Detail-Oriented
  • Cash Drawer Balancing
  • Cash Register Operation
  • Cash Management
  • Customer Assistance
Experience
08/2021 to 12/2023
Ramp Agent Dal Global Services West Columbia, SC,
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Connected electrical power units and service hoses to aircraft.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Protected customers' baggage from loss, theft and damage.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
03/2019 to 02/2021
Trainer Epic Verona, WI,
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
04/2017 to 01/2019
Manager Department Of Defense Portland, OR,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Offered support to other stations in high-volume shifts.
  • Rotated stock items and ingredients to maintain freshness.
  • Set up work stations prior to opening to minimize prep time.
  • Prepared quality food and labeled, dated and covered items to preserve freshness.
  • Portioned out food to specifications to prevent waste.
  • Utilized first in, first out method to cycle through stock and keep food fresher.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Monitored quality control in kitchen area and when ordering food and supplies.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Completed special orders according to customer dietary needs.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
Education and Training
Expected in 04/2008
Associate of Science: Practical Nursing
Virginia College - Pensacola, FL,
GPA:
Expected in 05/2004
High School Diploma:
Booker T Washington High - Pensacola,
GPA:
  • Graduated with Honors Laude

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Resume Overview

School Attended

  • Virginia College
  • Booker T Washington High

Job Titles Held:

  • Ramp Agent
  • Trainer
  • Manager

Degrees

  • Associate of Science
  • High School Diploma

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