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Ramp Agent Resume Example

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RAMP AGENT
Summary

I am a Critical thinking employee with excellent time management skills. I am also a Dedicated problem-solver, adept at remaining calm under pressure. I am currently an Effective Ramp Agent at the El Paso international Airport using top-notch skills in communications and customer service.

Skills
  • Communications
  • Time management
  • Problem solving skills
Experience
Primeflight Aviation Services Inc. | El Paso, TXRamp Agent07/2019 - Current
  • Handle passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Coordinate day-to-day schedules, tasks and positions for ground crew.
  • Manage ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Communicate via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Load and unload aircraft cargo, passenger baggage and freight.
  • Protect customers' baggage from loss, theft and damage.
  • Operate conveyor belts, push-back tractors, and aircraft tugs daily.
  • Collect, sorted and checked baggage tags against flight lists.
  • Utilize mathematical functions to interpret aircraft weight and balance loading instructions.
  • Connect electrical power units and service hoses to aircraft.
CUTCO | El Paso, TXSalesman07/2019 - 10/2019
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Mixed and matched paints according to customer specifications.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
The Melting Pot | El Paso, TXDishwasher11/2018 - 08/2019
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Cleaned garbage cans and trash receptacles by sanitizing them regularly.
  • Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in a three-compartment sink.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Washed and placed clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Organized clean utensils in storage bins for servers to access easily.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
  • Unloaded trucks to move food and supplies from delivery trucks to storage areas.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Whataburger | El Paso, TXCook01/2017 - 11/2017
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Education and Training
J M Hanks High School | El Paso, TXHigh School Diploma06/2019
The University of Texas At El Paso | El Paso, TXBachelor of Science in Health SciencesExpected in 06/2023
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Resume Overview

Companies Worked For:

  • Primeflight Aviation Services Inc.
  • CUTCO
  • The Melting Pot
  • Whataburger

School Attended

  • J M Hanks High School
  • The University of Texas At El Paso

Job Titles Held:

  • Ramp Agent
  • Salesman
  • Dishwasher
  • Cook

Degrees

  • High School Diploma
    Bachelor of Science in Health Sciences

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