ramp agent resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills in leadership and forward thinking. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Arrival/Departure Procedures
  • FAA Regulations
  • Heavy Lifting
  • Ramp Generator Operation
  • Customer Service
  • Aircraft Safety Checks
  • Ground Support Services
  • Problem-Solving
  • Item Transport
  • Inclement Weather Tolerance
  • Safety Procedures
  • Team Leadership
  • Electrical Power Connections
  • Hazardous Materials
  • Flexible Schedule
  • TSA Collaboration
  • Equipment Inspection
  • Load Planning Communication
  • Security Processes
  • Loading and Unloading
  • Physical Strength and Stamina
  • Team Collaboration
  • Visual Inspection
  • Decision Making
  • Work Order Following
  • Standards Compliance
  • Container Tagging and Marking
11/2020 to Current Ramp Agent Mcgee Air Services | San Francisco, CA,
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Connected electrical power units and service hoses to aircraft.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Oversaw and managed loading, unloading and security of aircraft cargo.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
06/2018 to 11/2020 Senior Forklift Operator Cox Enterprises | New York, NY,
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Maintained current forklift training and certification as required by company policies.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Transported material to correct locations and documented inventory changes.
  • Inspected lifts before use to prevent damage to goods.
  • Reported safety and quality issues to management.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Checked shipments for damaged or incorrect items.
  • Maintained yard appearance, keeping ground clean and clear.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Prepared finished stock for shipment by identifying, pulling and packing product.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Packaged, labeled and tagged goods before transfer.
  • Tracked materials moved for stocking purposes and to complete logs for management.
01/2014 to 06/2018 Tow Truck Operator Northgate Towing | City, STATE,
  • Communicated with team members to coordinate efficient and accurate movements.
  • Tied and secured loads to prevent shifting or damage to items.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Maximized team efficiency by using equipment to move materials.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Maintained ongoing communications with dispatcher in operations center to keep teammates informed.
  • Performed daily inspections and completed vehicle repairs.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Recorded expenses and maintained receipts.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
Education and Training
Expected in 05/2009 High School Diploma | Hughes Stem High School, Cincinnati, OH GPA:

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Resume Overview

School Attended

  • Hughes Stem High School

Job Titles Held:

  • Ramp Agent
  • Senior Forklift Operator
  • Tow Truck Operator


  • High School Diploma

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