ramp agent resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced, enthusiastic individual with excellent client and interpersonal skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure.

  • Time management skills
  • Quick learner
  • Policies
  • Safety
  • Sales
  • Telephone
  • Time management
  • Arrival/departure procedures
  • FAA regulations
  • Security processes
  • Aircraft safety checks
  • Baggage oversight
  • Electrical power connections
  • Hazardous materials
  • Materials handling and transport
Ramp Agent, 03/2021 - Current
Global Aviation Services Houston, TX,
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Protected customers' baggage from loss, theft and damage.
  • Collected, sorted and checked baggage tags against flight lists.
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Connected electrical power units and service hoses to aircraft.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
Security Officer, 08/2008 - Current
Shin-Etsu Handotai America Inc Vancouver, WA,
  • Answered alarms and investigated disturbances.
  • Patrolled campus to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Checked passes and credentials of persons seeking to enter the property.
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
  • Responded quickly to medical emergencies, bomb threats and fire alarms.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Issued security badges and visitor passes to all guests.
  • Called and coordinated with police, fire and EMT services.
  • Monitored access control systems, including CCTV systems.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Patrolled buildings, facilities and perimeter areas to prevent damage to property.
  • Patrolled the premises regularly to ensure safety of employees and visitors.
  • Immediately reported fires, accidents and other safety hazards.
  • Checked and secured building entrances.
Sales Associate, 11/2020 - 05/2021
Manulife Portsmouth, NH,
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Worked with fellow sales team members to achieve group targets.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
Sales Associate, 10/2012 - 11/2020
Manulife San Francisco, CA,
  • Increased purchase totals by recommending additional items.
  • Placed special orders and called other stores to find desired items.
  • Described merchandise and explain operation of merchandise to customers.
  • Computed sales prices, total purchases and processed payments.
  • Worked flexible schedule to accommodate changing customer levels.
  • Set aside on-hold reservations.
  • Listened to customer needs and preferences to provide accurate advice.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Met incoming customers and provided immediate assistance.
  • Guided customers in choosing items that reflected personal style and shape.
  • Organized items in visually appealing manner.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Provided expert product and service information.
  • Retrieved alternate items and sizes on request.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Recommended merchandise based on customer needs.
  • Maintained product, service and company policy knowledge to serve as a resource to both coworkers and customers.
  • Completed purchases with cash, credit and debit payment methods.
Education and Training
Associate of Arts: Business Studies, Expected in 05/2017
Harrisburg Area Community College - Harrisburg, PA
Status -

Dean's List Honoree

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Resume Overview

School Attended

  • Harrisburg Area Community College

Job Titles Held:

  • Ramp Agent
  • Security Officer
  • Sales Associate
  • Sales Associate


  • Associate of Arts

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