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ramp agent resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Aircraft safety checks
  • Baggage oversight
  • Materials handling and transport
  • Shipping and receiving
  • Cash and credit card transactions
  • Clerical
  • Relationship building
  • Computer skills
  • Communication
  • Accuracy and efficiency
  • Customer Service
Experience
11/2021 to Current
Ramp Agent Piedmont Airlines Fort Walton Beach, FL,
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Connected electrical power units and service hoses to aircraft.
  • Protected customers' baggage from loss, theft and damage.
  • Operated equipment to support on-ground operations in between flights.
  • Collected, sorted and checked baggage tags against flight lists.
  • Loaded and unloaded passenger baggage and mail, transporting to and from aircraft.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Safely transferred baggage from aircraft to collection areas.
  • Used scanners/handheld's to track passenger luggage.
  • Lift 75lb or more daily. Work in all weather and enjoyed it as a job and workout.
12/2019 to 11/2021
Airport Ramp Agent Hawaiian Airlines Inc Sacramento, CA,
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Oversaw and managed loading, unloading and security of aircraft cargo.
  • Protected customers' baggage from loss, theft and damage.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Work in all weather conditions
  • Clean inside aircraft when needed.
  • Operated equipment to support on-ground operations in between flights.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Connected electrical power units and service hoses to aircraft.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
03/2015 to 01/2020
Warehouse Employee Zep, Inc. Desoto, TX,
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Replenished pick slots with outgoing stock items according to next day's work orders.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Documented all tally sheets and other paperwork.
  • Rotated date-sensitive sample stock to front of rack and removed outdated inventory.
  • Noted current product inventory levels to support completion of order requests and audits.
01/2007 to 05/2015
Customer Service Representative Hajoca Corporation Spokane, WA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize Rental sales.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Collected payment by processing credit card transactions.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Updated and maintained rental agreement files and documents.
  • Processed Car Rental exchange requests in computer system.
  • Explained policies and reviewed documentation to obtain signatures.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Cross-trained in every department to maximize operational knowledge.
  • Trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Expected in 06/2020
High School Diploma:
Horizonte Tech - Salt Lake City, UT,
GPA:

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Resume Overview

School Attended

  • Horizonte Tech

Job Titles Held:

  • Ramp Agent
  • Airport Ramp Agent
  • Warehouse Employee
  • Customer Service Representative

Degrees

  • High School Diploma

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