LiveCareer-Resume

radiology tech assistant resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the health industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of the business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Process implementation
  • Self-motivated
  • Team leadership
  • Project management
  • Data management
  • Powerful negotiator
  • Risk management processes and analysis
  • Strong verbal communication
  • Conflict resolution
  • Client assessment and analysis
  • Extremely organized
  • Staff development
  • Multi-Line Phone Systems
  • Database Entry
  • Appointment Scheduling
  • Resolving Discrepancies
  • Patient Charting
  • Strategic Planning
  • Office management
  • Data Entry
  • Administrative support
  • Scheduling and calendar management
  • Multi-line phone proficiency
  • Spreadsheet management
  • Workflow planning
  • Customer relations and communications
  • Spanish Speaking
Education
Centauri High School La Jara, CO Expected in 05/1997 High School Diploma : - GPA :
Trinidad State Junior College Alamosa, CO, Expected in 05/1997 : Certified Nurses Aid - GPA :
Trinidad State Junior College Alamosa, CO, Expected in 12/2001 : EMT-Basic - GPA :
Trinidad State Junior College Alamosa, CO, Expected in 04/2002 : EMT IV - GPA :
Certifications
  • First Aid/CPR Certified
  • Resident Producer - Accident and Health, Casualty, Life, Property
  • Certified Work Comp Advisor
Work History
R&R Insurance Services - Commercial Lines Account Manager
Appleton, WI, 04/2021 - Current
  • Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
  • Worked with an assigned team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stressful situations.
  • Submitted and Processed Policy Changes, Cancellations, and Reinstatements.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Oversaw claim recoveries, subrogation and salvage.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Processed and recorded new policies and renewals.
  • Processed and conducted final audit reviews with clients.
  • Evaluation with careful review of contracts resulting in endorsements to exists policies and issuing Certificates of Insurance.
  • Provide detailed and accurate billing information to clients in a timely manner.
  • Continued client satisfaction is made a priority with proven stats.
Coxhealth - Radiology Tech Assistant
Sparta, MO, 01/2019 - 04/2021

Analyzed and interpreted X-ray, ultrasound, MRI and CT scan images to communicate diagnoses to healthcare providers.

  • Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
  • Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.
  • Kept work and patient areas clean, orderly and well-stocked to promote efficiency.
  • Helped manage patient care by coordinating with diverse medical professionals in radiology and other medical fields.
  • Reviewed physicians' orders and Technician exam comparing to the Radiologist final report for errors regarding diagnostic images.
  • Transported patients to and from their initial designated location to the imaging department for required procedures.
  • Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Assisted in administrative duties for office team, including making phone calls, copies and preparing imaging discs for providers and patients.
  • Scheduled and confirmed appointments for patients in all Imaging Modalities.
  • Developed radiologic imagery for diagnostic purposes and prepared reports for physicians.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Monitored patients for signs of adverse reactions or other abnormalities of significance.
  • Operated equipment to produce quality images of specific body parts.
  • Initiated protocols to protect patients and personnel against radiation during procedures.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Executed various types of diagnostic imaging procedures on patients ranging in age from toddler to adult.
  • Interpreted data and offered personalized recommendations for patient care.
  • Reviewed and evaluated developed x-rays, video tape or computer-generated information to determine satisfaction of images for diagnostic purposes.
R&R Insurance Services - Personal Lines Manager
West Bend, WI, 07/2017 - 05/2018
  • Conducted annual reviews of existing policies to update information.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Implemented improvements in manual and electronic billing procedures.
  • Negotiated new and renewal production goals with business development manager.
  • Met with existing and prospective clients each week to select appropriate insurance policies.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Collected all premiums on or before effective date of coverage.
  • Followed up with customers on unresolved issues.
  • Finalized sales and collected necessary deposits.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked the progress of all outstanding insurance claims.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Oversaw all activities and transactions within personal lines department.
  • Evaluated prospect's current insurance program and offered alternatives.
  • Provided advice and counsel on personal lines matters.
  • Maintained records and stayed current with policy renewals.
  • Remained up to date on forms, rates, and types of coverage.
  • Processed direct bills, state filings and notary bonds.
  • Monitored electronic activities closely.
  • Stayed in contact with carriers, underwriters and marketing personnel.
  • Handled account services, including auditing, endorsements and invoicing.
  • Offered broadest possible coverage for new and existing business clients in order to maximize sales.
  • Serviced accounts on regular basis to maintain and increase revenue.
R&R Insurance Services - Commercial Lines Account Manager
Waukesha, WI, 06/2014 - 05/2017
  • Negotiated new and renewal production goals with business development manager.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Conducted annual reviews of existing policies to update information.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Calculated premiums and established payment methods for sales.
  • Tracked the progress of all outstanding insurance claims.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Followed up with customers on unresolved issues.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Identified and solicited sales prospects in agency databases.
  • Implemented improvements in manual and electronic billing procedures.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Met with walk-in policyholders to address and resolve complaints.
  • Met with existing and prospective clients each week to select appropriate insurance policies.
  • Collected all premiums on or before effective date of coverage.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
  • Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
  • Executed cold calls, marketing initiatives and networking to drive sales.
  • Optimized customer support by establishing collaborative service environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating.
  • Promptly responded to inquiries and requests from prospective customers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed accounts in Commercial Lines market with territory size of $2,000,000
  • Cross-trained and backed up other customer service managers.
  • Built relationships with clients through active listening and results to provide excellent service.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Implemented and developed customer service training processes.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Leavitt Group - CIA-Leavitt Insurance Agency - Commercial Lines Account Manager
City, STATE, 02/2007 - 07/2013
  • Implemented improvements in manual and electronic billing procedures.
  • Met with existing and prospective clients each week to select appropriate insurance policies.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Negotiated new and renewal production goals with business development manager.
  • Addressed customer inquiries and complaints each week.
  • Collected all premiums on or before effective date of coverage.
  • Calculated quotes and educated potential clients on insurance options.
  • Conducted annual reviews of existing policies to update information.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Collected, analyzed and validated all agency commissions.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Identified and solicited sales prospects in agency databases.
  • Finalized sales and collected necessary deposits.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Tracked the progress of all outstanding insurance claims.
  • Met with walk-in policyholders to address and resolve complaints.
  • Calculated premiums and established payment methods for sales.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Reviewed, classified, coded and rated applications.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Followed up with customers on unresolved issues.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Centauri High School
  • Trinidad State Junior College
  • Trinidad State Junior College
  • Trinidad State Junior College

Job Titles Held:

  • Commercial Lines Account Manager
  • Radiology Tech Assistant
  • Personal Lines Manager
  • Commercial Lines Account Manager
  • Commercial Lines Account Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: