Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Personable and energetic. Committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Skills
Customer service expertise
Problem resolution
First Aid/CPR
Process improvement
Organization
Great Communication
Dependent
Body positioning and placement
Communications
Team building
Team management
Great multitasker
Extremely reliable
Ability to work under pressure
Work History
Radiology Tech Aide, 07/2018 - Current Beth Israel Lahey Health – Tewksbury, MA,
Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Transported patients to and from Radiology Department
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved appointments problems, improved operations and provided exceptional client support.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Customer Service Associate, 02/2017 - 04/2018 Cubesmart – Tampa, FL,
Exceeded service objectives by applying proven customer service and sales best practices.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Managed customer relations and customer service through daily communication and interaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Greeted customers entering store and promoted sales or special programs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Issued receipts and processed refunds, credits, or exchanges.
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