Innovative, customer-oriented healthcare administrator offering vast experience in outpatient radiology and medical operations, excellent interpersonal communication skills and the organizational savvy to run multi-site joint venture outpatient centers smoothly. Strong background in customer service, quality assurance, new site start up and management principles and practices. Seeking a leadership role within an integrative delivery system.
Skills
Professional Integrity
Revenue Cycle Management
Fiscal responsibility for $6 million budget
Effective management of industry specific regulatory requirements; DEP, ACR, JC, LCSR, NOPR
Payroll
QI/PI Measures
Health Stream Administrator for staff training and compliance
Manage AR/AP - Quick books
Inspire and motivate others to high performance with change management
EPIC SME for Radiant build at Jefferson Health System
Recruit, hire, train, review and coach staff
Strong ability to translate organizations vision and objectives into meaningful and measurable goals
Develop and implement process
Facility Clinical Trial Management
Patient Experience Management
Work History
Radiology Administrative Director , 07/2021 to Current Keurig Dr Pepper – Portage, MI,
Provided oversight for 4 outpatient imaging locations and corporate operations center
Reviewed financial and operational reports on regular basis to make effective decisions
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
Performed cost reduction research and handled accounts payable and vendor relations
Established and developed diverse workforce by delivering ongoing coaching and motivation, supervision and performance feedback, and fostering of career advancement
Reduced work-force overtime by 25% in 3-month period by implementing on-line staff scheduling system for utilization by office managers and modality leads, allowing them to better monitor FTE ratios by department
Trained employees on regulatory compliance requirements to promote conformity
Boosted customer satisfaction ratings by resolving issues quickly and effectively while maintaining 99% extremely satisfied on key performance metrics
Worked with Radiologists and department leads to develop and update policy
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
Facilities management and maintenance oversight
Operations Manager, 08/2017 to Current Immunotek – Statesboro, GA,
Provided operational oversight of corporate office for Larchmont Imaging Associates, including centralized ACD call center, electronic medical records management, transcription, patient information data portal and imaging protocol departments
Focused on attainment of key business metrics, continuous improvement initiatives and 28-member team
Developed and implemented plan which led to an increase in the recapture rate of patient no shows from 13% to 62% during prior six-month period and maintained rates
Collaborated with office managers at LIA's 4 locations to provide excellent customer service to patients
Developed quality assurance program to ensure accurate work-place practices and mentored staff on results
Responsible for hiring and training of new staff, which included a complete overhaul of the training program
Develop and implement process
Staff scheduling
Completion of annual employee performance appraisals and responsibility for staff counseling
Management of ACR's Low Dose CT Lung Cancer Screening Registry
Director Of Center Operations, 2006 to 01/2017 Jefferson Outpatient Imaging – City, STATE,
Strategically developed departmental goals, objectives, standards of performance, policies and procedures
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
Continually maintained and improved the company's reputation and positive image in the markets served
Developed and achieved financial and growth goals
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment which resulted in employee satisfaction scores increasing year over year (2016 score was 4.4 out of 5)
Supervised and managed the daily activities of a clinical team consisting of 85 technologists and support staff across 4 outpatient imaging locations
Investigated and submitted information to Quality and Risk Management about variances
Certified that equipment and supplies were properly maintained for quality patient care and safety
Identified process improvements for day-to-day functioning of the department by routinely collaborating with department leads to correct problems and improve services
Participated in facility surveys and inspections made by authorized governmental agencies
Led, designed and implemented training programs and initiatives which contributed to a 30 percent increase in technologist productivity and reduction in denials to below 4%
Analyzed patient and family feedback from Press Ganey to identify opportunities for staff recognition as well as areas for customer service improvement
Managed and directed fiscal operations, including planning budgets, asset management, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting
Fostered relationship with joint venture partner of Jefferson Health System to meet collaborative patient safety, satisfaction, quality and volume metrics
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
Developed and implemented central scheduling call center across 5 locations
Annual performance appraisal evaluations for staff
Succession planning mentoring program
Education
Coursework Completed: Biomedical Science, Expected in 2001 MCP Hahnemann - Philadelphia, PA GPA:
CMA: Medical Assistant/Phlebotomy, Expected in 1997 CHI Institute - Broomall, PA GPA:
Associate of Arts: Liberal Arts, Expected in 1996 Delaware County Community College - Media, PA GPA:
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