Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Innovative, customer-oriented healthcare administrator offering vast experience in outpatient radiology and medical operations, excellent interpersonal communication skills and the organizational savvy to run multi-site joint venture outpatient centers smoothly. Strong background in customer service, quality assurance, new site start up and management principles and practices. Seeking a leadership role within an integrative delivery system.
  • Professional Integrity
  • Revenue Cycle Management
  • Fiscal responsibility for $6 million budget
  • Effective management of industry specific regulatory requirements; DEP, ACR, JC, LCSR, NOPR
  • Payroll
  • QI/PI Measures
  • Health Stream Administrator for staff training and compliance
  • Manage AR/AP - Quick books
  • Inspire and motivate others to high performance with change management
  • EPIC SME for Radiant build at Jefferson Health System
  • Recruit, hire, train, review and coach staff
  • Strong ability to translate organizations vision and objectives into meaningful and measurable goals
  • Develop and implement process
  • Facility Clinical Trial Management
  • Patient Experience Management
Work History
Radiology Administrative Director , 07/2021 to Current
Keurig Dr PepperPortage, MI,
  • Provided oversight for 4 outpatient imaging locations and corporate operations center
  • Reviewed financial and operational reports on regular basis to make effective decisions
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
  • Performed cost reduction research and handled accounts payable and vendor relations
  • Established and developed diverse workforce by delivering ongoing coaching and motivation, supervision and performance feedback, and fostering of career advancement
  • Reduced work-force overtime by 25% in 3-month period by implementing on-line staff scheduling system for utilization by office managers and modality leads, allowing them to better monitor FTE ratios by department
  • Trained employees on regulatory compliance requirements to promote conformity
  • Boosted customer satisfaction ratings by resolving issues quickly and effectively while maintaining 99% extremely satisfied on key performance metrics
  • Worked with Radiologists and department leads to develop and update policy
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
  • Facilities management and maintenance oversight
Operations Manager, 08/2017 to Current
ImmunotekStatesboro, GA,
  • Provided operational oversight of corporate office for Larchmont Imaging Associates, including centralized ACD call center, electronic medical records management, transcription, patient information data portal and imaging protocol departments
  • Focused on attainment of key business metrics, continuous improvement initiatives and 28-member team
  • Developed and implemented plan which led to an increase in the recapture rate of patient no shows from 13% to 62% during prior six-month period and maintained rates
  • Collaborated with office managers at LIA's 4 locations to provide excellent customer service to patients
  • Developed quality assurance program to ensure accurate work-place practices and mentored staff on results
  • Responsible for hiring and training of new staff, which included a complete overhaul of the training program
  • Develop and implement process
  • Staff scheduling
  • Completion of annual employee performance appraisals and responsibility for staff counseling
  • Management of ACR's Low Dose CT Lung Cancer Screening Registry
Director Of Center Operations, 2006 to 01/2017
Jefferson Outpatient ImagingCity, STATE,
  • Strategically developed departmental goals, objectives, standards of performance, policies and procedures
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Continually maintained and improved the company's reputation and positive image in the markets served
  • Developed and achieved financial and growth goals
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment which resulted in employee satisfaction scores increasing year over year (2016 score was 4.4 out of 5)
  • Supervised and managed the daily activities of a clinical team consisting of 85 technologists and support staff across 4 outpatient imaging locations
  • Investigated and submitted information to Quality and Risk Management about variances
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Identified process improvements for day-to-day functioning of the department by routinely collaborating with department leads to correct problems and improve services
  • Participated in facility surveys and inspections made by authorized governmental agencies
  • Led, designed and implemented training programs and initiatives which contributed to a 30 percent increase in technologist productivity and reduction in denials to below 4%
  • Analyzed patient and family feedback from Press Ganey to identify opportunities for staff recognition as well as areas for customer service improvement
  • Managed and directed fiscal operations, including planning budgets, asset management, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting
  • Fostered relationship with joint venture partner of Jefferson Health System to meet collaborative patient safety, satisfaction, quality and volume metrics
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
  • Developed and implemented central scheduling call center across 5 locations
  • Annual performance appraisal evaluations for staff
  • Succession planning mentoring program
Coursework Completed: Biomedical Science, Expected in 2001
MCP Hahnemann - Philadelphia, PA

CMA: Medical Assistant/Phlebotomy, Expected in 1997
CHI Institute - Broomall, PA

Associate of Arts: Liberal Arts, Expected in 1996
Delaware County Community College - Media, PA

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Resume Overview

School Attended

  • MCP Hahnemann
  • CHI Institute
  • Delaware County Community College

Job Titles Held:

  • Radiology Administrative Director
  • Operations Manager
  • Director Of Center Operations


  • Coursework Completed
  • CMA
  • Associate of Arts

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