Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at [Skill] with training in [Software]. Seasoned [Job Title] adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Administrative support
Business operations
Process improvement
Communications
Problem resolution
Customer service
First Aid/CPR
Experience
Radiology Administrative Assistant, 03/2015 - Current Chi Health – Spring, TX,
Compiled physical and digital documents, charts and reports to meet business and patient need.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Digitized over [Number] medical records and organized files in [Software].
Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Addressed, documented, and responded to incoming correspondences to address client queries.
Designated Coordinator, 08/2013 - 03/2020 Community Living Options – City, STATE,
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Managed administrative processes and prepared key reports and documentation.
Managed incoming and outgoing correspondence and packages to support smooth daily operations.
Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
Documented all labor hours and budget expenses for project.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Collected and organized documents and supplies for [Area].
Strategized plans for improving control systems and structures to improve resource utilization.
Advised managers on organizational policy matters and recommended needed changes.
Evaluated employee job performance and motivated staff to improve productivity.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Warmly welcomed employees and guests and addressed all needs with conscientious support.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
House Manager, 08/2011 - 08/2013 Community Living Options – City, STATE,
Cultivated pleasant and safe setting by using [Skill] and [Skill], resulting in [Number]% improvement in employee, visitor and resident satisfaction.
Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
Coordinated with community-based treatment providers to meet needs of [Type] residents.
Researched and planned fun activities that would be enjoyable for both residents and guests, including [Name of Event].
Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Provided gentle assistance in the areas of hygiene and feeding to residents at [Name of Facility].
Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
Cross-trained in every store role to maximize operational knowledge.
Generated reports to assess performance and make adjustments.
Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Assessed, optimized and elevated operations to target current and expected demands.
Led team of [Number][Type] professionals meeting [Area of expertise] needs.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Mitigated risk by ensuring regulatory compliance for required licensing.
Automated office operations, managed client correspondence and tracked records.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Led staff meetings for team of [Number] to communicate [Type] directives.
Education and Training
Associate of Arts: , Expected in 05/2018 - Anoka-Ramsey Community College - Cambridge, MN, GPA:
Associates : Nursing Science, Expected in 06/2021 - Rasmussen College - Blaine, MN, GPA:
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