LiveCareer-Resume

quality manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Job Title with Number years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.

Outgoing Quality Assurance Manager with Number years of managerial experience in Industry. Committed to high standards of product inspections and customer service with extensive knowledge of Software use. Adept at collaborative with various departments for comprehensive quality control.

Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Skills
  • Team Leadership
  • ISO9001 Standards
  • Familiarity with Quality Standards
  • Quality processes
  • Staff training and development
  • Knowledge of quality systems
  • Employee supervision
  • Operational improvement
  • First Aid/CPR
  • Problem resolution
  • MS Office
  • Team building
  • Relationship development
  • Problem-Solving Abilities
  • Quality Management
  • Operational improvements
  • Employee training
  • Software expert
  • Policy reinforcement
  • Process improvement
  • Communications
  • Team management
  • Business operations
  • Supervision
  • Customer service
Education
Rio Hondo College Whittier, CA Expected in : General - GPA :
Oak Park High School Oak Park, Mi, Expected in 06/1982 Diploma : General Education - GPA :
Certifications
  • First Aid/CPR Certified
  • OSHA 30 Certified
  • HACCP Certified
Accomplishments
  • Supervised team of Number staff members.
Work History
Arcosa, Inc. - Quality Manager
Mooresville, IN, 02/2012 - Current
  • Adhered to all legal, safety and health standards.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Liaised with Job title to organize and perform Timeframe quality standard training for new and existing staff.
  • Evaluated quality problems and performed Action to identify and resolve issues.
  • Increased customer satisfaction through adherence to all quality standards and customer requirements.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Collaborated with contract representatives and oversaw quality control implementations and reporting.
Laz Parking - Regional Safety Manager
San Marcos, CA, 05/2014 - 05/2017
  • Optimized new employee training on gear and procedures to maximize team safety.
  • Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Eliminated dangerous behaviors potentially impacting worker safety in Type settings through careful analysis and process optimization.
  • Evaluated workplace conformance with Type standards and Type regulations, implementing immediate strategies to resolve deficiencies.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Arcosa, Inc. - Quality Manager
New Castle, DE, 02/2012 - 05/2017
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Liaised with Job title to organize and perform Timeframe quality standard training for new and existing staff.
  • Increased customer satisfaction through adherence to all quality standards and customer requirements.
Lg Chem - Customer Service Manager
Hazel Park, MI, 06/2007 - 11/2011
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Developed documentation and logs of implemented solutions and generated and submitted Timeframe reports.
  • Collaborated with Job title to improve customer service processes and support structures company-wide.

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Resume Overview

School Attended

  • Rio Hondo College
  • Oak Park High School

Job Titles Held:

  • Quality Manager
  • Regional Safety Manager
  • Quality Manager
  • Customer Service Manager

Degrees

  • Diploma

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