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quality manager resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experience with start-ups, a degree in entrepreneurship, and my current role in R&D have given me the opportunity to see the absolute joy in collaboratively creating a product for end users. My favorite moments in my career so far have been when I have gotten a chance to spend a lot of time with an end users to get to the why to their problems and bring that knowledge to teams to curate a solution.

Skills
  • Understanding Customer Needs
  • Business Development
  • Product Recommendations
  • Strong Analytical and Problem Solving Skills
  • Fluent in Spanish
  • Team Collaboration
  • Quality Assurance
  • Problem Identification
  • Creating User Personas
  • OKR Certified and Experience with Implementation
Experience
01/2022 to Current Quality Manager Shiloh Industries, Inc. | Kalamazoo, MI,
  • User Research: Coordinated a usability lab that ran over 70 studies for three different corporate events, analyzing the ROI on each submitted study, coordinating a dry run of each study, checking all study materials, creating promotional materials, and giving final approval (several A/B studies included). Went on observation trips to see our product used in the real world. Wrote and facilitated several in-person and remote studies. Led webinars for our B2B customers on proposed product designs.
  • Determining Product Specs: Led a cross-functional team of four on a three-month research discovery process, both internally and externally, using qualitative and quantitative methods. Found patterns in the data, identified the core problems of our end users, and distilled them into KPIs. Presented our findings to leadership in a holistic brief that included the perspective of each stakeholder, the end user story, and the business implications, along with our proposed three focus areas with associated KPIs.
  • Product Team Management: Created a process for creating and implementing OKRs for our product. Had strategic conversations with the product lead to synthesize key learnings and develop recommendations for future optimization, which involved restructuring the organization of the product team, training, and co-facilitating a week-long sprint for creating OKRs with all functional area leads for the product, and training new owners in each area. Attended conferences, spoke to end users, gained industry insights, and strategized with the product lead on how to apply those insights to our development plans.
  • Analyzing Feature Results: Co-led a group on issue mitigation as our web-based product features were rolled out. Created a strategy for the initiative, coordinated the group, and interviewed customers, analyzing for patterns and recommending a course of action. Leveraged my UX knowledge and experience with wireframing to develop tech briefs or product specs.
  • Product Creation: Ideated new product features in collaboration with Product, Design, Engineering, and Marketing teams. Presented briefs on various product and enhancement ideas to several teams, including MyChart. Participated in design discussions for a variety of product enhancements. Created mock-ups and wireframes for design changes.
  • User Experience: Coordinated a design sprint to change a core product UI and workflow. Participated in collaborative design ideation and feedback groups. Attended several UX classes and completed internal trainings. Created wireframes on Adobe XD and high-fidelity wireframes of one of our internal websites. Co-facilitated a design sprint for a ground-up rework of a workflow that represented half of our product.
  • B2B Customer Support: Provided on-site support to customers during three trips when they went live on our software. Led feedback groups and interviews with customers.
  • Software Testing: Tested functionality and usability in healthcare software for fixes and enhancements. Primarily focused on testing accessibility with screen readers. Completed quality assurance checkpoints, which involved knowledge of complex software and troubleshooting.
12/2020 to 08/2021 Barista Kimpton Hotels | Pittsburgh, PA,
  • Created a welcoming space during the pandemic for customers.
  • Learned about the company culture
  • Shadowed the inventory ordering process and learned how management used analytics to predict their future needs.
  • Connected with customers, receiving positive feedback about their experience both in person and by calls to the store, while also reducing our wait times and increasing dollars sold.
  • Crafted beverage for customers are a fast rate while maintaining a level of quality that made our store special.
04/2019 to 05/2019 Sales Representative Holthaus Agency | Hutchinson, KS,
  • Placed in the top 25% of salesmen, earning free product from the company
  • Engaged in with costumers, creating enthusiasm about how the product could improve their life style.
  • Listened to customer's goals and matched them to a product version that best matched with their needs.
Education and Training
Expected in 12/2021 to to Bachelor of Science | Entrepreneurship Northern Michigan University, Marquette, MI GPA:
Expected in 05/2021 to to | Dual Enrollment College of Lake County, Grayslake, IL GPA:
  • CLC Student Government Senator
  • Big Idea Business Pitch Finalist 2019

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Resume Overview

School Attended

  • Northern Michigan University
  • College of Lake County

Job Titles Held:

  • Quality Manager
  • Barista
  • Sales Representative

Degrees

  • Bachelor of Science

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