Dependable leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Fourteen years work experience in Quality Assurance; maintaining OSHA/VPP standards, ISO-9001: 2015 certification, ISO/TS-16949, ISO-14001, QS9001 standards, helping with implementation of 5S program, four years' experience with sales and a lifetime of customer service .
Work History
Quality Manager, 04/2016 to Current Carlisle Interconnect Technologies – Sacramento, CA,
Devised specifications for processes.
Supervised inspectors and technicians to ensure final output is satisfactory.
Implemented quality control to align ISO9001: 2015 standard to our processes.
Developed methods to establish and clarify customer objectives.
Reduced and controlled company expenses by reducing out company PPM in 2016 over 500 to current at 74.
Customer Service Representative / Sales, 01/2011 to 03/2016 Compliancequest – Tampa, FL,
Performed initial client assessment; analyzed departmental documents for appropriate distribution; researched and updated all required materials needed; answered an average of 25 calls per day by addressing customer inquiries; solving problems and providing new product information; process orders received for Claire and footage, inform customer of availability, shipping date, anticipated delays, and any additional information needed by customer; competent in defusing high stress situations, be it may with customer or employee; ensure credit file of customer is current and up-to-date, or administer credit application and process prior to any shipment of sale. Check inventory, notify production of orders that would deplete stock; follow up on order to ensure delivery by specified date; prepare invoices and shipping documents, such as bill of lading; receive and check customer complaints as well as process and follow up to ensure customer is satisfied; compile statistics and prepare various reports for management weekly and monthly.
Quality Systems Trainer, 01/2003 to 01/2008 Express, Inc. – Plantation, FL,
Train employees to ensure Quality Control standards, OSHA/VPP requirements, and 100% customer satisfaction are met in exceeding their deadlines. Developed employee's abilities and knowledge through training and instruction up to 107 employees Coordinated with supervision in developing training needs of multiple departments. Skilled in developing plant procedures and work instructions for various areas as well as producing in pictorial format to eliminate communication barriers Disciplined in following plant production work instructions and procedures. Influential in Kansas Industrial Training Grant & Kansas Industrial Retraining Grant state funding application process and the Pay for Knowledge (PFK) and Pay for Performance (PFP) company program. Worked with internal and external auditors. Examined records of the departments and interview workers to ensure compliance with standards and requirements. Insured all employees were following safety procedures as defined by the position job safety analysis Monitored manufacturing process against established controls.
Quality Systems Final Pack Foreman, 01/1999 to 01/2003 Domino's Pizza – Powderly, TX,
Coordinated the training and development of 20 employees Applied proper use of gauges Responsible for controlling and insuring quality as delegated by management Operated all equipment, including inspecting and making cosmetic decisions and knowledge of all tagging procedures Processed all PPAP (Production Parts Approval Process) and MOS (Manufacturing Operations Specifications) orders Assisted the Quality Supervisor in the direct supervision of Final Pack employees.
Quality Systems Inspector, 01/1996 to 01/1999 Superior Industries International – City, STATE,
Performed dimensional, cosmetic, functional, and analytical inspection of wheels and materials using destructive and nondestructive test procedures Set up and operated micrometers, calipers, and electronic gauges monitoring the dimensional characteristics of the wheels Set up and operated computerized and conventional inspection equipment Prepared samples for required test and analysis Completed all required Quality reports for documentation of compliance.
Store Manager, 01/1995 to 12/1995 Casey's General Store – City, STATE,
Built customer loyalty by effectively exceeding customer expectations, developing relationships, and ensuring satisfaction Coordinated sales promotion activities and prepared/directed workers preparing, merchandise displays Supervised employees in sales work, reconciling cash with sales receipts, and preparing daily record of transactions insuring proper accounting for daily inflows and deposits Interviewed, hired, trained, and scheduled a team of 12 employees for 20 hour operational work days Diffused highly stressful situations in a calm and comforting manner Effectively responded to unexpected client requests or problems in a manner that built credibility.
Assistant Manager, 06/1994 to 12/1994 Casey's General Store – City, STATE,
Assisted store manager on customer relations. Closed each night accountable for evening deposits. Assisted manager in scheduling coverage for 20 hour operational work days. Liaison for effective communication of unexpected client requests or problems to be resolved in a highly effective manor.
Bachelor of Business Administration: , Expected in December 2010 Pittsburg State University - , GPA: GPA: 3.2802 GPA: 3.2917 Member of student chapter of the Association of Certified Fraud Examiners (ACFE)
*Member of student chapter of the Institute of Internal Auditors (IIA)
*Dean's Scholastic Honors, All A Scholastic Honors
Associates Degree of Applied Science: Industrial Management, Expected in 2007 Fort Scott Community College - , GPA: Industrial Management GPA: 4.0
Accomplishments
Assessed potential issues and recommended solutions that were within budget constraints.
Troubleshooting with adjusted controls or stopped machines and worked with devices to correct problems.
Preventative Maintenance on equipment developed and implemented leading to reduced need for annual new equipment.
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