Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dynamic and highly accomplished professional with extensive experience, proven knowledge, and progressive growth in directing all aspects of labor management operations while demonstrating direct communication and relationship building qualities. Dedicated to boosting work quality while maintaining compliance and meeting budget demands. Skilled team leader with proven workforce knowledge and recruitment expertise. Metrics oriented and equipped to provide independent, hands-on leadership to facilitate business growth, strategic market analysis, talent management, key account management and key visionary initiatives.

  • Capital spending
  • Remote experience
  • Process improvements
  • Strategic planning and execution
  • Performance Analysis
  • Client account management
  • Delegation
  • Human resources management
  • Business Development
  • Coaching and mentoring
  • Staff Training & Development
  • Recruitment
  • Relationship building
  • Retention Management
  • Learning Management System Development and Administration
  • Training Development and Administration
  • Recruiting Media Management
  • Project Management
  • Marketing
  • Change Management
  • Needs Analysis
Work History
Quality Manager, 10/2017 to 04/2020
CovanceGulfport, MS,
  • Improved quality processes for increased efficiency and effectiveness by creating and implementing quality control processes
  • Developed and deployed quality control plans, including creating all related work instructions and procedures.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Negotiated and managed contract with offshore recruitment company
  • Erected, trained and developed offshore recruitment team in Pune, India
  • Managed Pune, India team in conjunction with local Tampa recruiting team and developed processes for how the two teams could work most effectively together, reaching the desired 20/80 productivity and staffing ratio desired by upper level officers.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Evaluated quality problems and performed trainings and inspections to identify and resolve issues.
  • Contributed to the development of unique and dynamic, one of its kind job site and labor management software, KSX.
  • Educated staff on construction job site and labor management software functionality with special emphasis in job order creation, job description, and recruitment tracking features.
  • Oversaw cross-functional teams to include recruitment, HR, and payroll functions
  • Drove data driven recruiting activities, including analytics providing talent pipeline insight and talent attraction strategy
  • Assisted various business groups with process development and document organization and devised specifications for processes.
  • Developed and performed onboarding audit to drastically improve the smooth execution of an accurate weekly payroll, and during company merger and transitional times and through the implementation of new company wide HR software.
Operations Manager, 02/2006 to 10/2017
Michaels StoresSioux City, IA,
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Developed and implemented process for the standardization of recruitment of qualified skilled manpower, from sourcing to qualifying, to hiring to placement.
  • Managed the inflow, response time, and follow up of digital hot prospects into applicant tracking system
  • Designed and implemented comprehensive recruiter hands on training program, including classroom style and digital follow up, interval refresher trainings on process, procedures, and effective strategy, as well as on the job coaching and monitoring.
  • Developed and wrote LMS program for the safety and training of construction workers
  • Created course library of over 75 construction and safety courses, quizzes, and certifications.
  • Leveraged this system for the new Learning and Development department of new parent company, Katerra Inc.
  • Managed candidate flow through negotiation of contracts and maintenance of internal and external recruitment job platforms
  • Increased applicant flow by 56% in 2017 through job board optimization, capture, and retention tactics, and broad based marketing coverage
  • Managed all online marketing, internal and external job boards optimization, including pay per click budgets, and averaging 200+ postings at any given time.
  • Hiring manager for all internal and external staff, developing strategies for extracting top talent, through acquisition tactics and the delivery of quality talent in response to business and customer needs and operations.
  • Instrumental in determining competitive compensation ranges of skilled trades pool through skills testing and labor market analyses.
Hiring Coordinator, 05/2017 to Current
Honor Home CareMount Prospect, IL,
  • Create job postings and manage candidate flow for popular restaurant and tiki bar.
  • Redesigned and streamlined the review and hiring process previously used and improved the overall quality and retention of hired staff.
  • Effectively manage high volume recruitment activities during peak hiring season
Weekend Waterfront Director, 05/2016 to Current
Clearwater Community Sailing CenterCity, STATE,
  • Responsible for the management of the waterfront
  • Account for boats on and off the water
  • Monitor the weather and storm threat, safety situations
  • Greet, orient, and register new members and renters
  • Complete sales transactions for boat rentals, event bookings, merchandise, memberships, and summer camp registrations.
Associate of Science: Environmental Studies, Expected in
The Florida State University - Tallahassee, FL,
  • Efficiently prepared LMS for innovative construction company
  • Collaborated with management to develop and implement retention and recruitment programs.
  • Oversaw and brought to production level cross-functional teams
  • Developed and implemented cost reducing and accuracy improving onboarding audit
  • Leveraged outstanding interpersonal skills to forge beneficial and lasting relationships with partners, teammembers, and clients, resulting in productive and profitable environments.
  • Managed training and development of internal and external staff.
  • Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
  • Development of process and procedures to improve quality, production, and retention.
  • Contributed to the development of unique and dynamic job site and labor management software
  • Made significant contributions from ground level to 8,000 employees in ground breaking high tech construction disrupter. From research and development to data collection and reporting, projections and output.

OSHA 10 HR Certification

Additional Information


  • Race Committee for Sailing Regattas in Clearwater and Miami, FL
  • Top Mark and Safety Boat
  • Assistant to the PRO

All around sail mom:

  • Promoted pursuit to top 20 ranking for the men's Laser Class
  • Championed support for competition on a national and international level, bringing son to Olympic Development Team for US Sailing in the iFoil Windsurfing Class 2024 Games
  • Campaigned and fueled high value and rewarding sailing endeavors

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School Attended

  • The Florida State University

Job Titles Held:

  • Quality Manager
  • Operations Manager
  • Hiring Coordinator
  • Weekend Waterfront Director


  • Associate of Science

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