Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Focus
Fluent with Minitab 17 and Microsoft Excel. Process Improvement using principles from the American Society of Quality's Certified Quality Engineer Body of Knowledge. Strong critical thinking skills. Experience with Statistical Process Control. Ability to manage the customer in stressful situations. Extensive leadership skills and ability to multitask. Advanced problem solving skills. Ability to learn new skills while working independently or in a group.
Summary of Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
10/2015 to Current
Quality Manager Kennametal Henderson, NC,
  • Manage eight direct reports including six quality technicians, one data clerk, and one quality analyst.
  • Develop yearly quality budget and ensure proper action steps are taken to meet the budget.
  • Analyze quality data to identify opportunities for quality and process improvements.
  • Conduct monthly quality, safety, and SQF audits.
  • Research and maintain extensive knowledge regarding raw materials used in manufacturing processes including substrates, adhesives, and production equipment to prevent product failures in the field.
  • Ensure conformance to quality inspection procedures and standards.
  • Develop and implement new standards and procedures as needed.
  • Communicate directly with customers regarding quality complaints and corrective actions.
  • Communicate internal and external quality issues to the manufacturing team to prevent reoccurrence.
  • Manage two quality division that consists of 14 Weber machines and 16 can end machines with total production of over 2 Million bags per day.
  • Develop data collection methods that improve efficiency and accuracy of reporting to Manufacturing to support improvement.
10/2012 to 10/2015
Continuous Improvement Representative Spectrum Watauga, TX,
  • Conduct internal quality audits to verify conformance between customer and internal specifications.
  • Perform machine capability analysis to confirm manufacturing equipment performs within customer specifications.
  • Proactively engage with customers, via plant visits, to gain understanding of their manufacturing processes to ensure proper internal specifications and procedures are implemented.
  • Lead root cause analysis teams for special cause defects.
  • Develop and maintain Quality Maintenance Matrixes to analyze the relationship between defects (sporadic and chronic) and manufacturing practices with goals of developing "zero defect machines".
  • Primary contact for customers regarding quality issues and responsible for providing corrective action documentation.
  • Attend customer product qualifications and provide accurate reports to senior management.
  • Continuously evaluate lab testing capabilities to meet changing product line requirements.
  • Maintain corporate scorecard by tracking Defective Parts per Million and report results weekly to senior management and key customers.
  • Assist in Kaizen events to improve manufacturing processes including 5S of the entire plant and standardizing setups between machines.
  • Implement containment procedures when quality defect are identified internally or externally.
  • Develop proper testing procedures for new product lines.
05/2010 to 10/2012
Customer Service Representative Hendrickson International Navarre, OH,
  • Provided customers with pricing, invoicing, ship dates, product samples, and root cause analysis for quality complaints.
  • Managed logistics for finished goods shipping to customer.
  • Monitored raw material to ensure orders were met within committed lead times.
  • Managed scheduling so that all customers' needs were met and assisted production with scheduling conflicts.
  • Developed logistic procedures for new customers to ensure adequate deliveries of raw materials and finished goods.
  • Managed inventory of raw materials and finished goods.
  • Direct line of contact for customers and sales team to provide production with critical customer requirements and information.
09/2005 to 05/2010
Press Operator The Robinette Company City, STATE,
  • Led a three-man press crew.
  • Mastered extensive skill set required to operate a flexographic printing press including computerized controls, color management, and preventive maintenance.
  • Developed a thorough understanding of raw materials, works in process, and inventory procedures.
  • Worked with several different types of coated and un-coated paper and films.
  • Interpreted job specifications and executed job orders working with customer service and scheduling to meet customer commitments.
Expected in
Bachelor of Business Administration: Management
King University - Bristol, TN
Expected in
King University - Bristol, TN
Expected in
Masters of Business Administration:
- ,
Expected in
Lean Six Sigma Certificate:
Management and Strategy Institute - ,
Professional Affiliations
analyst, budget, color, customer service, data collection, documentation, senior management, inspection, inventory, invoicing, lab testing, logistics, manufacturing processes, materials, works, press, pricing, Quality, reporting, Research, safety, sales, scheduling, shipping, Six Sigma

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School Attended

  • King University
  • King University
  • Management and Strategy Institute

Job Titles Held:

  • Quality Manager
  • Continuous Improvement Representative
  • Customer Service Representative
  • Press Operator


  • Bachelor of Business Administration
  • MBA
  • Masters of Business Administration
  • Lean Six Sigma Certificate

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