Quality Manager resume example

· Responsible for Development, Deployment and Control of the Quality Management System.

· Manage and Develop Quality direct and indirect staffing. (Indirect- 10 / Direct- 42)

· New Product Integration and planning (**Negotiated the acceptance of a new contract/customer valued at a $3.5 mil, 5 year contract.**)

· Develop facility standard problem-solving procedures, process, and cadence to support facilities KPI’s and customer expectations.

· Establish, Implement and oversee TS16949 requirements and Internal QMS requirements.

· Establish budgetary goals and detailed plans for quality team management and improvement activities for cost saving initiatives.

· Develop, Train, and Coach team members. Manage and guide direct and indirect staff.

· Manage cost reduction initiatives within the process flow yielding 50% improvement to first time pass yield and efficiency.

· Develop five-year business plan to meet strategic goals and objectives. Including supplier management program that would yield 25% reduction in rework and internal non conformances.

· Developed monthly and weekly reporting cadence to improve facility Key Performance Indicators (KPI’s) by 10%.

· Was a multi site liaison between Corporate Lean Manufacturing Team (GOLD Team), Facility Site Management, and Internal Operating teams in two sites.

· Managed CI Activities across two sites with a total of 300 employees.

· Increased profit margins by 42.7% with various Kaizen activities focusing on removing waste within the process, cycle time improvements, and master scheduling methods.

· Reduced 300 hours out of the manufacturing process per unit sold.

· Implemented KPI metrics for entire site and all departments.

· Facilitated and Implemented strategic site plans with management .

· Facilitated Monthly Site Leadership meeting for strategic planning.

· Improved ERP system accuracy, structure and reporting.

· Facilitated Corrective Action Review Board.

· Established KPI time standards to process performance efficiency.

· Developed hour-by-hour master scheduling for daily job requirements.

· Time studied over 450 individual jobs.

· Developed standard work for production visual display (PVD) boards.

· Developed MPS Kamishibai through cross functional teams.

· Developed operating system and daily, weekly, monthly cadences.

· Implementation of Site and Cell PVD Boards and Gemba Walks.

· Managed and oversaw Tier 1 supply of the floor grid assemblies for one of the largest aerospace companies in the world.

· Assembly production lines annual revenue was over $40 million in sales per year.

· Managed 70 direct reports. (55 Direct / 15 Indirect)

· Zero Lost Time Accidents FY16 & 17.

· Increased production efficiency by 28.2%.

· Maintained a 98.7% delivery rating for the customer.

· Maintained a 99.8% quality rating from the customer

· Utilized Internal business systems data and analysis to enable beneficial changes within the organization. (SIOP, Supply Chain Management, Inventory Management, Quality Management System and Tool Tracking procedures).

· Manage, review and report hours, costing data, business and time standard analysis.

· Developed team members for further growth within the company and retained 99.5% of employees. Converted 30 contractors to direct employees.

· Was authorized as the Empowered Official for all Export Compliance oversight and issues.

· Completed licensing requirements for the company to DOD and EAR.

· Managed all international Customers and relations.

· Facilitated and oversaw regulatory and project management aspects for a transition of selected products to a foreign site.

· Negotiated the terms and conditions, dates and payment terms of multiple contracts.

· Was involved in a billion dollar, 10 year multi level price down contract negotiation.

· Was involved with new business model estimation and business proposals.

· Created internal purchase orders that drove ERP and scheduling.

· Maintain contract files, created and tracked invoices billed for services or product provided. Evaluated pricing for new business opportunities.

· Developed companies “Denied Party Screening” process and procedure.

· Created and implemented configuration control process flow to manage customer change requests.

· Identified and reported defects and poor workmanship trends identified at final inspection.

· Perform in process audits of the production processes and report findings for process improvement.

· Analyze quality information recorded and resolve top quality issues.

· Used accurate and efficient storage procedures to shelve new merchandise and returned items.

· Verified product numbers with scanners and manual tracking.

· Performed daily inventory cycle counts and assisted with full audits.

· Read and adhered to supervisor instructions and printed pull sheets.

· Kept stockroom clean and neat for maximum productivity.

· Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.