quality manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Professional Summary Knowledgeable and dedicated customer service professional with experience in the aluminum manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business. Intelligent Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable and ensure standards meet expectations and legal compliance.

  • Inbound and Outbound Calling
  • Order Fulfillment
  • Route dispatch
  • Creative problem solving
  • Professional telephone demeanor
  • Multi-line phone talent
  • Administrative support
  • Good listening skills
  • Shipping procedures understanding
  • Type 60 WPM
  • Complaint resolution
  • Report preparation
  • Training development aptitude
  • Attention to Detail
  • Friendly, Positive Attitude
  • Team Collaboration
  • Manufacturing Processes
  • Product Inspections
  • Field Sampling
  • Employee Training
10/2021 to Current
Quality Manager Pactiv Downington, PA,
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Conferred with contract administrators, led quality assurance procedures and prepared reports.
  • Managed team of technicians and inspectors to ensure adherence to product requirements.
  • Drafted and developed rework procedures to optimize processes and workflow.
  • Oversaw 3 team members responsible for inspecting all completed aluminum profile products.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel and cultivating teamwork and technical proficiency in training.
  • Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
  • Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
09/2019 to Current
Customer Service Representative Lineage Logistics Burbank, CA,
  • Entering customer purchase order into EPICS database; which enables us to track order through production process until finished product
  • Answering constant flow of customer calls and providing detailed information in regards to their orders
  • Responding to customer requests for products, services and company information
  • Maintaining customer satisfaction by addressing customer needs and resolving concerns
  • Assisting customers with setting appointments, shipping and special order requests, and arranging material pickup
  • Preparing daily production reports
  • Entering oven sheets daily
  • Informing production team of past due orders and status of orders at daily production meetings
  • Entering billet deliveries onto spreadsheet and preparing scrap tickets for forklift driversTifton, GA 31794 | (XXX) XXX-XXX |
  • U.S
  • Army Reserves
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule
  • Produced weekly status reports detailing logistic operations and problems
  • Coordinated dispatching of drivers to accomplish daily delivery requirements
  • Handled high-volume paperwork and collaborated with each department to resolve invoicing and shipping problems
  • Generated all documentation and information required for shipments.
02/2017 to 08/2019
Group Leader S&Me, Inc. Boone, NC,
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
06/2014 to 08/2017
Assistant Dietary Manager Five Points Healthcare Oxford, FL,
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements
  • Planned nutritious meal options for individuals with various health needs for Elderly facility programs and cafeteria menus
  • Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies
  • Kept inventory of all items to ensure facility maintained necessary food items and other perishable items
Education and Training
Expected in 06/2010 to to
High School Diploma:
Tift County High School - Tifton, GA
Expected in to to
: Social Work
Southern Regional Technical College - ,

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Resume Overview

School Attended

  • Tift County High School
  • Southern Regional Technical College

Job Titles Held:

  • Quality Manager
  • Customer Service Representative
  • Group Leader
  • Assistant Dietary Manager


  • High School Diploma
  • Some College (No Degree)

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