Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Dedicated and enthusiastic professional with over 15 years of experience, recognized for the ability to develop teams and team members to examine and identify opportunities for improvement projects and process change in order to achieve higher operational performance and strategic goals. Expertize on problem solving process and Improve projects management.
Language - Portuguese (Native) - English (Advanced) - French (Basic)
Education and Training
Expected in 2013 M.D. | Manufacturing Engineering UNIFEI, Itajuba, MG GPA:
Manufacturing Engineering (On Hiatus) - Process modeling and optimization
Expected in 2013 | Six Sigma SETA, Sao Paulo, SP GPA:

DMAIC Methodology and Statistical tools

Expected in 2004 Bachelor of Science | Mechanical Engineer UNIFEI, Itajuba, MG GPA:
Operational Management, Economic plan Preparation, Viability Analysis, Change Agent, Coach, Continuous Improvement Projects Management, Problem Solving, Six Sigma, Lean Tools, MSA, Process Mapping, Project Management, Quality Assurance, Quality Control, SPC, Statistical tools (RSM, DOE, Times Series, Distribution Analysis, capability analysis, Regression).
01/2016 to Current Quality Manager Leidos | Frederick, MD,
  • Management Representative according to TS16949 requirements, including representing the needs of the customer in internal functions in addressing TS16949 requirements.
  • Ensures that a quality system is established, implemented, and maintained according to the TS16949 standard.
  • Establish quality control standards, develop budget and cost controls.
  • Investigates and addresses customer complaints regarding quality issues.
  • Reports on the performance of the quality system to general management for review and as a basis for improvement of the operational system.
  • Acts as a change agent within the facility, facilitating improvement in process.
  • Analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
  • Formulates and maintains quality assurance objectives and coordinates in cooperation with operations management to maximize product reliability and minimize costs and risks.
  • Directs workers engaged in inspection and testing activities to ensure continuous control over materials and products.
  • Plans, promotes, and organizes training activities related to product quality and reliability.
01/2010 to 01/2016 Head of production Accenture | Framingham, MA,
  • Manage a manufacturing operation with 550 employees, leading the production process improvement and optimization.
  • In charge of preparing the annual economic and investment plan for the coated ring mini plant.
  • Responsible for manage and evaluate each strategic work front in the master plan, providing support and resource for each project.
  • Lead teams and coach team members, as appropriate, to develop skills and confidence in their ability to examine and identify opportunities for improvement projects in the process under their responsibility.
  • Manage the operational resource, considering production planning and production capacity allocation in order to guarantee operational efficient and customer demand attendance.
  • Assure operation performance based on the followings key figures: Economic plan ( cost / piece), Delivery performance, Productivity, OEE (OEU), MTBF, MTTR, Scrap, Rework, Customer complain, Safety (frequency and gravity rate) and Internal audit.
01/2008 to 01/2010 HEAD OF QUALITY Bioduro-Sundia | Irvine, CA,
  • Responsible for quality assurance at all mini plants in Mahle Itajubá plant.
  • In charge of manage and assure the Mahle Top 3 quality processes (Quality Planning - APQP, Inspection & Testing - Production Quality Assurance, Problem Solving) is being carried out effectively.
  • Manage the shop floor laboratories and metrology actives.
  • Responsible for keep the alignment between all mini plants in regard to methodology, standards and system.
  • Up to date the shop floor system according ISO review or customer´s new requirements.
  • Assure that the continuous improvement process is being applied through all organizations process, providing methodology for different levels of improvement opportunists (suggestion system/5 Phases / DMAIC).
  • Conduct audits on different processes and areas to find, analyze and eliminate potential risks.
  • Train employees in different departments to make them capable to carry out problem solving methodologies (DMAIC, 7 Steps, Quality tools, process mapping, FTA, RCA, etc..).
  • Conduct the first steps of Six Sigma and KAIZEN program at Mahle Itajubá /BR.
01/2007 to 01/2008 INTERNAL QUALITY AND METROLOGIST SUPERVISOR Land O'lakes | Hillsboro, OR,
  • Responsible for the quality Control on the shop floor and metrology area.
  • During the project implementation period the main activities were related to the knowledge transfer from other PSA plants to the PSA plant facility at Resende - RJ.
  • In charge of Process qualification (QdP - PSA internal procedure / AMDEC).
  • Specify and validate measurement equipment (MSA).
  • Adapt and Implement the quality control on the shop floor.
  • Implement the quality system on the shop floor.
  • Develop and validate suppliers;-Design and elaborate the quality train program for the new employees.
01/2005 to 01/2007 QUALITY SUPERVISOR Mahle Brazil | City, STATE,
  • Responsible for quality control in the uncoated ring mini plant.
  • In charge of lead a team with twelve quality inspectors in order to conduct and ensure the quality control on the shop floor.
  • Responsible for conducting projects to reduce scrap and rework in the uncoated ring mini plant;.
  • Carry out all step of problem solving process when required.
  • Audit the shop floor to find out and analyze potential risk in the system or process.
  • Take part in the APQP/ PDP supporting the quality planning and prevention process.
  • Support the mini plant team with methodology and information to carry out the continuous improvement process.
  • Deploy to the shop floor the customer specific requirements (QSB - GM / Fiat).
01/2004 to 01/2005 QUALITY ENGINEER Customer support. Mahle Brazil | City, STATE,
  • Responsible for homologation process, from data collection to product documentation (PPAP- PSW / PSO/ VDA);.
  • Fulfill the problem solving process with the production team;.
  • Conduct the FMEA meeting;.
  • Responsible to keep the alignment between customer's requirements and Mahle system.

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