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quality manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proficient Engineer offering 14 years of experience in supplier development,quality management,driving continuous process improvement and implementation in manufacturing. Excellent leadership, project management and program development skills. Prepared to apply knowledge and abilities to challenging new role.

Skills
  • Supplier management
  • New Product Development
  • PPAP
  • Process Development & Improvement
  • SPC & Process Improvement
  • Root cause analysis
  • Scrap reduction & Output Increase
  • Problem Solving
  • Project Management
  • Customer service
  • Quality Management System
  • Quality Audits
  • QRM/Kaizen team member
Education and Training
University of Bridgeport Bridgeport, CT Expected in Master’s degree : Mechanical Engineering - GPA :
Sardar Claire University , Gujarat Expected in Bachelor’s degree : Mechanical Engineering - GPA :
Certifications

“Statistical Process Control and Applied Process Improvement” from Penn State University, DuBois

“IATF 16949-2016 Internal Auditor (2.5 CEUs)” from Whittington & Associates, LLC

“Internal Auditor ISO 9001” from Penn State University, DuBois

“PC-DMIS(DCC-CMM): Basic” from Prime-Tech Sales, NY

“Leadership, Team-Building and Coaching Skills for Managers and Supervisors (0.6 CEUs)” from Pryor

Experience
The Kemtah Group - Quality Manager
Holly Springs, NC, 02/2019 - Current
  • Maintain quality system standard and IATF 16949 certification for the plant.
  • Leader/Owner of some of plant level Key Performance Indicators (Scrap, External PPM, Internal ppm, Customer complaints).
  • Lead & Coach NPI: APQP & PPAP activities (supplier development, PFMEA, control plan development, MSA & capability studies) with cross-functional team.
  • Leader of plant wide & supplier continuous improvement projects.
  • Understand customer needs and requirements to develop effective quality control processes.
  • Revise and review specifications for products or processes.
  • Monitor suppliers' compliance to the standards & performance.
  • Supervise inspectors, technicians, and quality engineers.
  • Provide technical guidance and feedback.
  • Develop schedule for audits & perform supplier, internal & LPA audits.
  • Oversee all product development procedures to identify deviations from quality standards.
  • Keep accurate documentation and perform statistical analysis.
  • Solicit feedback from customers to assess whether their requirements are met.
  • Submit detailed reports to appropriate executives.
  • Collaborate with the upper management team to set quality benchmarks.
  • Brainstorm ideas to increase productivity and performance of the production line while maintaining accuracy in quality.
  • Make crucial decisions in favor of cost-efficiency without compromising on quality.
  • Leader of supplier and customer corrective actions.
General Electric - Quality Engineer
Township, ME, 11/2010 - 01/2019
  • Managed high profile customers with zero PPM requirements.
  • Successfully launched automotive and non-automotive customer parts with new product launch team utilizing stage gate process.
  • Led production part approval process (PPAP) documentation submission for new products and process changes.
  • Performed capability studies, Gage R & R & first article inspection for new products.
  • Team member of control plan, FMEA development, gage design and process improvement.
  • Performed Suppliers, Internal & LPA audits.
  • Monitored supplier’s performance through supplier scorecards.
  • Improved supplier performance by providing technical supports & process improvements.
  • Led PPAP activities to develop new suppliers or any process changes.
  • Led scrap reduction projects which resulted cost savings.
  • Improved processes by conducting capability studies utilizing Minitab & PC-DIMS & eliminating unnecessary process steps and ensure adherence to customer specifications.
  • Improved bottom line results by reducing manufacturing cost.
  • Team member of Quality KPI matrix's to monitor scrap, external & internal PPMs, on time NCM disposition & corrective action submission.
  • Assisted Quality Assurance efforts by writing work instructions and procedures to comply with ISO 9001:2008.
  • Supported Quality manager prior & during ISO 9001:2008/TS 16949 certification audits.
Dishcraft - New Product Introduction Engineer
San Carlos, CA, 05/2010 - 10/2010
  • Developed new product launch activities and process improvement of existing parts.
  • Participated in contract review process by reviewing new part prints and advised sales department of any unusual requirements in materials, GD & T or customer specifications.
  • Led APQP activities (FMEA, Control plan & Process flow development) with cross-functional team
  • Performed time study to improve performance of equipment’s to the standards.
  • Performed statistical analysis & evaluation utilizing Minitab.
  • Worked with suppliers on PPAP requirements,root cause investigation and corrective actions during new product launch for effective product launch to avoid manufacturing problems.
Emcor Group, Inc. - Project Engineer
Boston, MA, 08/2004 - 07/2007
  • Executed various projects at a time from order entry to dispatch.
  • Maintained & executed projects per ISO 9001 quality standard.
  • Prepared basic drawings using AutoCAD.
  • Utilized Oracle 11i (ERP Software) for Order booking, Material planning, Scheduling, Inventory Monitoring & Controlling.
  • Organized projects kick off meetings ensuring all customer Quality requirements are understood, accepted, and approved by all departments.
  • Provided technical supports to meet the deadline of projects.
  • Primary contact of customers & sales for projects requirements & progress of the projects.
  • Involved in finding solutions to commercial and technical problems which includes negotiation of pricing with suppliers, dispatch & packaging requirements and procuring materials.
  • Arranged customer quality audit for final testing of the products.
  • Participated in preparation of quality documentation.
  • Followed up with sales, suppliers, customers, and internal departments to deliver all products of the project on time.
  • Facilitated continuous improvement & problem-solving activities.
Accomplishments
  • Part of ISTE (Indian Society of Technical Education) during my bachelor for two years in which I had organized technical seminars and industrial visits for students.
  • Worked as Graduate Assistant during my Master.
Additional Information
  • Strong references are available upon request.

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Resume Overview

School Attended

  • University of Bridgeport
  • Sardar Claire University

Job Titles Held:

  • Quality Manager
  • Quality Engineer
  • New Product Introduction Engineer
  • Project Engineer

Degrees

  • Master’s degree
  • Bachelor’s degree

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