Quality Management Director resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced healthcare professional with strong leadership and relationship-building skills. Areas of expertise include Clinical Indicators Monitoring, Regulatory Compliance, Data Analytics and quality strategy, procedures, and processes development.

Core Competencies
  • Analytical thinker
  • Strategic planning
  • Team leadership
  • Process implementation
  • Problem resolution
  • Program performance analysis
Work History
Quality Management Director, 05/2018 to Current
Department Of Health And Human ServicesEagle Butte, SD,
  • Enforce compliance with government regulations and company policies.
  • Identify and educate hospital leaders on current accreditation standards to promote compliance with regulatory requirements.
  • Collaborate with The Joint Commission, American College of Cardiology, and other accreditation bodies to discover areas of need and implemented improvements in respective hospital accreditation and certification programs.
  • Collaborated with Tele-neurology provider to implement a new inpatient neurology service through telemedicine.
  • Improved infection control prevention and quality processes for increased efficiency and effectiveness of Dialysis Unit.
  • Collaborated with multiple vendors including Anesthesia and Tele-neurology and oversaw quality control implementations, reporting, and regulatory compliance.
  • Led COVID - 19 vaccination clinics, immunizing over 2,300 hospital personnel, physicians, and associated healthcare providers.
  • Continuous oversight of all COVID data reporting submissions to local, state, and federal agencies, including implementation of submissions of COVID-19 laboratory results to the state through Electronic Laboratory reporting data exchange program.
Interim Chief of Public Health Nutrition, 06/2017 to 05/2018
Indian Health ServiceFort Yates, ND,
  • Oversight of the Women Infants and Children Program, ensuring budget accountability as well as compliance with state and federal regulations.
  • Oversee personnel management, performance appraisal, and training of 87 staff members in Webb, Jim Hogg, Zapata, and Duval counties.
  • Interpretation and implementation of current regulations, procedures, policies, and proper protocols of local, state, and federal Health Departments related to the program.
  • Planning, implementation, and evaluation of clinical nutrition services, breastfeeding, wellness, and health promotion programs.
  • Oversight of data collection, analysis, and operations of WIC management information systems.
  • Oversight and management of Healthy Texas Community Grant, ensuring program deliverables and budget accountability compliance.
  • Coordination of monthly meetings and community-based activities for Mayor's Wellness Council.
Chief of Health Education Division, 09/2014 to 05/2018
ComphealthBethesda, MD,
  • Oversight and management of the Health Education Division programs including the Buena Vida early detection program, the Healthy Living disease Self-Management program, the Office of Adolescent Health Texas Healthy Adolescent Initiative grant, the Office of Minority Health State Partnership Initiative to Address Health Disparities grant, the Innovations in Childhood Obesity project, and the Texas Medicaid 1115 Waiver.
  • Supervised nine staff members of different programs of the Health Education Division.
  • Co-created annual budgets and project deliverables for programs within Health Education Division ensuring budget accountability and compliance with applicable regulations.
  • Collected and analyzed data on the effectiveness of programs and projects and adherence to performance measures.
  • Increased public awareness about CLHD programs to promote a maximum benefit for the community through coordination of appropriate program activities related to nutrition, environmental services, sanitation, maternal/child health, infectious disease control, dental, health promotion, primary health care, adult health, maternity, immunizations, youth health, WIC (Women, Infants, Children), etc.
  • Participated in planning health fairs, conferences, and workshops on various health topics of interest to the public working in partnership with Laredo Health Coalition, school district representatives, hospitals, and other community partners.
  • Served as Public Information officer that meets with media representatives from a newspaper, radio, and television to promote health department education and prevention programs.
  • Implemented a multi-year project that addressed innovative healthcare models to prevent childhood obesity (Bienestar).
  • Educated and assisted pregnant women with presumptive positive cases of Zika Virus disease as a member of the Zika Taskforce.
  • Participated in regular meetings and activities with community partners such as Laredo Health Coalition, binational Health Council, Laredo ISD's School Health Advisory Council, Doctors Hospital Cancer Committee among others.
Nutritionist, 11/2011 to 09/2014
University Of Miami Miller School Of MedicineMedley, FL,
  • Planned, directed, and monitored all educational activities of the community Diabetes Project (CDP).
  • Supervised one staff member and two interns.
  • Co-created annual budget and program's scope of work.
  • Complied annual recommendations for end of fiscal year budget.
  • Oversaw inventory and purchases of promotional and educational materials.
  • Provided diabetes self-management, chronic disease prevention, and nutrition education classes.
    Provided nutrition education and cooking demonstrations to individuals and /or groups in accordance with accepted nutrition practices and procedures.
  • Analyzed lab work and other biometric measurements collected from program participants in accordance with accepted practices and procedures.
  • Conducted individualized health assessments based on laboratory tests and data.
  • Documented clinical findings and correctly entered pertinent data for processing.
  • Prepared monthly and annual reports, and developed database with biometric information of program participants in compliance with state regulations.
  • Referred patients to appropriate outpatient settings for additional diet education and support.
  • Led educational presentations on topics of nutrition and wellness at meetings, conferences, and health fairs.
    Promoted CDP program activities through media outlets like television interviews, newspaper articles, and radio interviews. Increased recreational program offerings for community members of all ages.
  • Participated in quarterly meetings with the state's program coordinator and additional program contractors.
Program Coordinator, Ventanilla de Salud CONSULMEX Laredo, 09/2010 to 11/2011
Staff Force, Inc.City, STATE,
  • Referred families to healthcare organizations, shelters, legal resources, and educational programs.
  • Intervened in health crisis situations and took a proactive course of action for benefit of the client.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Directed client service with an emphasis on preventive health and increased client self-sufficiency.
  • Identified and addressed clients' barriers to self-sufficiency such as lack of health insurance and educational deficiencies.
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Educated families and community members about chronic disease, nutrition, wellness, and domestic violence.
Head of Medical Services, 2010 to 06/2010
Grupo ElektraCity, STATE,
  • Supervised five administrative staff and managed a clinic that served over 80 employees.
  • Established and maintained clinical services that safely met staff's needs.
  • Consistently complied with applicable laws and regulations and ensured facility adherence to applicable regulations.
  • Delivered medical services to an average of 10 patients on a daily basis.
  • Appropriately diagnosed and treated a variety of diseases and injuries in a general practice setting.
  • Administered and prescribed appropriate courses of treatment.
  • Advised and educated patients regarding diet, hygiene, and effective disease prevention methods.
  • Conducted physical examinations to provide the information needed for on-site injuries, hospital referrals, and workman compensation.
  • Monitored patients' condition and progress and re-evaluated treatments as necessary.
  • Monitored Infection Control and Critical Incidents, Risk Management, and Quality Improvement plans.
General Physician, 03/2008 to 06/2010
Self-employedCity, STATE,
  • Delivered medical and nutritional services to an average of eight patients per day in the office and provided care in acute care hospital.
  • Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions.
  • Administered and prescribed appropriate courses of treatment.
  • Advised and educated patients regarding diet, hygiene, and effective disease prevention methods.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Provided patient education.
Clinical Research Coordinator, 07/2007 to 01/2008
Dermatology Service, Hospital Universitario José E. GonzalezCity, STATE,
  • Conducted basic and applied research on dermatologic diseases and medications.
  • Interpreted research findings and summarized data into reports.
  • Observed and monitored client behavior and responses to treatment.
  • Coordinated patient recruitment process, and was responsible for all data collection and management for two different clinical trials that were conducted in Dermatology Service.
  • Participated as Sub-investigator in two Phase-4 clinical research projects.
  • Other responsibilities included supervising 3 interns, and also overseeing logistics and data collection of Dermatology course classes given to last year's medical students.
Master of Science: Applied Biomedical informatics, Expected in 12/2019
University Of Texas School Of Biomedical Informatics - Houston,
Certificate of Applied Biomedical Informatics: Applied Biomedical Informatics, Expected in 2017
University of Texas School of Biomedical Informatics - Houston,
Clinical Nutrition and Obesity Management Diploma: Clinical Nutrition and Obesity Management, Expected in 2007
Tecnologico de Monterrey ITESM - Monterrey, Mexico
Clinical Internship: Dermatology, Expected in 2007
Dermatology Service, Hospital Universitario José E. González - Monterrey, Mexico
M.D.: Medicine, Expected in 2006
Facultad de Medicina Universidad Autonoma de Nuevo Leon - Monterrey, Nuevo Leon
  • National Association for Healthcare Quality
  • City of Laredo Mayor's Wellness Council

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Resume Overview

School Attended

  • University Of Texas School Of Biomedical Informatics
  • University of Texas School of Biomedical Informatics
  • Tecnologico de Monterrey ITESM
  • Dermatology Service, Hospital Universitario José E. González
  • Facultad de Medicina Universidad Autonoma de Nuevo Leon

Job Titles Held:

  • Quality Management Director
  • Interim Chief of Public Health Nutrition
  • Chief of Health Education Division
  • Nutritionist
  • Program Coordinator, Ventanilla de Salud CONSULMEX Laredo
  • Head of Medical Services
  • General Physician
  • Clinical Research Coordinator


  • Master of Science
  • Certificate of Applied Biomedical Informatics
  • Clinical Nutrition and Obesity Management Diploma
  • Clinical Internship
  • M.D.

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