Quality Control Technician resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Documenting and Recording Information
Administrative and Office Support
System Updates
Registration and Scheduling
Call Transfers
Chart Pulling
Database Search and Data Entry Skills
Operational Requirements
Patient Confidentiality and Data Security
Insurance Information Collection
Bookkeeping Support
Patient Account Reviews
Appointment Confirmation
Reminder Calls
Insurance Verification
Telephonic Triage
Benefits Explanations
Patient Flow
Patient Appointment Management
Insurance Form Processing
Delinquent Accounts Monitoring
Outbound Calling
Multi-Line Telephone Systems
Payment Calculation
Clerical and Filing Support
Legal Liability Research
Patient Admission
Word Processing
Quality Improvement Activities
Patient Medical Histories
Medicaid Application
50 WPM Typing Speed
Accounts Payable and Accounts Receivable
Education
Job CorpLos Angeles, CAExpected in 05/2003 ā āHigh School Diploma: - GPA:
Work History
Cenveo - Quality Control Technician Cleveland, OH, 08/2021 - Current
Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Performed thorough inspections of incoming materials and outgoing products.
Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Helped uncover and fix production problems in order to reduce overall defect rates.
Identified and resolved variances to bring products in line with requirements.
Inspected parts and vehicles and compared against standards to meet regulatory requirements.
Safeguard customer requirements as well as product quality standards by delivering support.
The Federal Home Loan Bank Of Chicago - Technical Support Representative Chicago, IL, 05/2017 - 08/2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Entered customer interaction details in to track requests, document problems and record solutions offered
Assisted customers in identifying issues and explained solutions to restore service and functionality
Managed high levels of call flow and responded to customer technical support needs.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Translated complex technical issues into digestible language for non-technical users.
Assisted customers with product selection based on stated needs, proposed use and budget.
Submitted service tickets for equipment maintenance requests.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Used ticketing systems to manage and process support actions and requests.
Documented transactions and support interactions in system for future reference and addition to knowledge base.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
Monitored systems in operation and input commands to troubleshoot areas.
Collaborated with colleagues in both domestic and international support facilities.
Provided replacement files to customers missing data, media files, and software components.
Resolved system, hardware and telephone issues
Fielded average of 50 inbound phone calls to deliver support and remotely resolve service issues.
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