Quality Control Technician resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Documenting and Recording Information
  • Administrative and Office Support
  • System Updates
  • Registration and Scheduling
  • Call Transfers
  • Chart Pulling
  • Database Search and Data Entry Skills
  • Operational Requirements
  • Patient Confidentiality and Data Security
  • Insurance Information Collection
  • Bookkeeping Support
  • Patient Account Reviews
  • Appointment Confirmation
  • Reminder Calls
  • Insurance Verification
  • Telephonic Triage
  • Benefits Explanations
  • Patient Flow
  • Patient Appointment Management
  • Insurance Form Processing
  • Delinquent Accounts Monitoring
  • Outbound Calling
  • Multi-Line Telephone Systems
  • Payment Calculation
  • Clerical and Filing Support
  • Legal Liability Research
  • Patient Admission
  • Word Processing
  • Quality Improvement Activities
  • Patient Medical Histories
  • Medicaid Application
  • 50 WPM Typing Speed
  • Accounts Payable and Accounts Receivable
Job Corp Los Angeles, CA Expected in 05/2003 High School Diploma : - GPA :
Work History
Cenveo - Quality Control Technician
Cleveland, OH, 08/2021 - Current
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Identified and resolved variances to bring products in line with requirements.
  • Inspected parts and vehicles and compared against standards to meet regulatory requirements.
  • Safeguard customer requirements as well as product quality standards by delivering support.
The Federal Home Loan Bank Of Chicago - Technical Support Representative
Chicago, IL, 05/2017 - 08/2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Entered customer interaction details in to track requests, document problems and record solutions offered
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Managed high levels of call flow and responded to customer technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Submitted service tickets for equipment maintenance requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Collaborated with colleagues in both domestic and international support facilities.
  • Provided replacement files to customers missing data, media files, and software components.
  • Resolved system, hardware and telephone issues
  • Fielded average of 50 inbound phone calls to deliver support and remotely resolve service issues.


  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Empire Today - Inventory Control Specialist
Slippery Rock, PA, 10/2014 - 01/2018
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Worked with NIKE supervisors and team members to understand supply needs and bring levels within desired tolerances
  • Unloaded shipments, reviewed merchandise and tracked paperwork
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
Hunterdon Healthcare - Patient Service Representative
Lambertville, NJ, 01/2010 - 10/2014
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used EHR to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Explained plans for treatment and payment options.
  • Reviewed daily care slips for doctors.
  • Generated monthly statements to check outstanding balances.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

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Resume Overview

School Attended

  • Job Corp

Job Titles Held:

  • Quality Control Technician
  • Technical Support Representative
  • Inventory Control Specialist
  • Patient Service Representative


  • High School Diploma

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