Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Looking for a position with an organization, where I can apply my skills and knowledge towards the growth of the organization.

Able to communicates effectively, both in writing and while speaking, using clear, concise and simple language.

Highly efficient Human Resources professional offering 4 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes utilizing knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong proficiency in Microsoft Office.

  • Certified forklift operator
  • Documentation skills
  • Strategic thinker
  • Project multitasking and prioritization
  • Microsoft Office Suite expertise
  • Team leadership
  • Conflict resolution
  • Project management
  • Critical thinking
  • Decisive
  • Staff training and development
  • Superb communication skills
  • Social media marketing
  • Strategic decision making
  • Speaking clearly
  • Basic Life Support Certification
  • Maintaining records
  • Recruiting and training
  • Staff performance evaluations
  • Organization and planning
  • Self-discipline
  • Relationship and team building
  • Staffing management
  • Information documentation
  • Excel proficiency
  • Computer competency
  • Maintaining files
  • Excellent communicator
  • Data entry
  • Attention to detail
  • Producing reports
  • Effective time management
  • I-9 documentation
  • New employee processing
  • Payroll policies and procedures
  • Microsoft applications
  • Independent worker
  • Exceptionally organized
  • Daily payroll activities
  • Record-keeping
  • Billing
  • Interpersonal and written communication
  • Federal and state tax regulations
08/2019 to Current
Quality Control Technician A & E Television Networks Stamford, CT,
  • Monitored multiple databases to keep track of all company inventory
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries
  • Upheld regulations for safe operating procedures and clean area mandates
  • Provided quality support to ensure that products met quality standards and customer requirements
  • Read and interpreted standard operating procedures to complete work in an accurate and efficient manner
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
  • Maintained clean and organized work areas
  • Helped achieve company goals by supporting production workers
  • Managed quality control and maintained high level of customer satisfaction
  • Worked with managers to implement the company's policies and goals
01/2017 to 07/2019
Care Coordinator Lutheran Family & Children's Services Of Mo Saint Louis, MO,
  • Providing coordination of care which includes scheduling caregivers, all communication regarding start of service with caregiver and client, in addition to maintaining facility staffing schedules. Maintaining scheduling system with accurate and current information, including documentation regarding client services
  • Processing weekly payroll, entering necessary vacation and holiday time as required
  • Communicating client service arrangements with the Care Managers in the field
  • Acting as the liaison between current clients and field staff regarding service issues, including scheduling changes requested by the client
  • Performing other administrative functions related to the coordination of home care services
  • Maintaining monthly billing spreadsheets to bill for in home companion care clients
  • Scheduling re-certification visits for in home companion care clients
  • Responsible for submitting monthly billing invoices
  • Producing marketing materials aimed towards the hiring of new staff members, and facilities looking to utilize the assistance of agency staffing
  • Maintaining monthly Quality Assurance logs for in-home companion care clients
  • Maintaining excellent communication skills with Case Managers daily reporting any issues reported, any missed time with clients, and accepting new referrals
  • Maintaining quality relationships with Case Managers, clients, facilities, and families
  • Serving as a contact point, advocate, and informational resource for clients and Case Managers
  • Ongoing reporting and verification of various information to ensure data quality
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being
  • Delegated staff nurse duties
  • Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large
  • Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes
  • Carefully selected, developed and retained qualified staff, as well as trained new staff annually
  • Conducted or approved the performance evaluations for all nursing department employees
  • Contributed to community-focused public relations
  • Processed monthly reports for department performance
  • Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments
  • Managed tasks to reach community census goals through outreach, inside sales, lead generation and lead conversion
  • Planned and organized staff development and orientation programs for nursing services
  • Served as liaison between management, clinical staff and the community
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed
  • Conducted probationary and annual performance evaluations of all nursing staff
  • Reviewed and approved time cards for processing by payroll department
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development
06/2016 to 01/2017
State Tested Nursing Assistant Guardian Elder Care Alcoa Center, PA,
  • Responsible for charting vitals as per the patient's condition
  • Reporting to the nurse the patient's condition and any urgent changes in status
  • Knowledge of health and safety regulations
  • Charting and documenting on all activities and duties performed with the patients
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
  • Documented patient intake and dietary requirements and assisted with feeding
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations
  • Provided caring companionship to elderly and developmentally disabled patients
  • Frequently commended for maintaining the safety, respect and dignity of residents
10/2014 to 11/2016
STNA, Scheduler, Medical Records Illinois Tool Works New Brunswick, NJ,
  • Responsible for charting vitals as per the patient's condition
  • Reporting to the nurse the patient's condition and any urgent changes in status
  • Knowledge of health and safety regulations
  • Ensures patients are cared for and kept clean, linens/bed sheets are changed according policy
  • If patients are bed-ridden, they are turned and re-positioned to prevent breakdown and bed sores
  • Responsible for basic day-to-day needs of patients such as bathing, grooming, feeding, and helping nurses with their day to day duties
  • Charting and documenting on all activities and duties performed with the patients
  • Maintained vacation schedules for staffing
  • Backup to Medical Records position; assisted with filing, progress notes, dictations, and audits
  • Returned dictated reports to physicians to be reviewed and signed
  • Pulled specific charts as needed for special audits
  • Managed the schedules of a team of 40+ personnel
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
  • Ensured the accuracy of public information and materials
  • Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary
  • Maintained HIPAA compliance across all patient data-handling, systems and training
  • Visited with residents to provide sensory stimulation and reality orientation
  • Recorded patients' medical history, vital statistics and test results in electronic medical records
07/2009 to 10/2014
Team Leader The Gables At Green Pastures City, STATE,
  • Completed master schedules for Nurses and STNA's monthly.
  • Completed daily assignment schedules for Nurses and STNA's weekly.
  • Maintained vacation schedules for staffing.
  • Managed and recorded All-Staff meetings with agenda.
  • Transported residents to various Physicians as per their requirements via wheelchairs, or scheduling via EMS/Transport for alternate transportation method, or with family.
  • Backup to Medical Records position; assisted with filing, progress notes, dictations, and audits.
  • Returned dictated reports to physicians to be reviewed and signed.
  • Pulled specific charts as needed for special audits.
  • Reported information monthly for QA reports.
  • Assisted with completing payroll biweekly, entering necessary sick time, holiday, and vacation time throughout pay period.
  • Knowledge of health and safety regulations.
  • Provided care to residents as assigned.
  • Responsible for charting vitals as per the patient's condition.
Education and Training
Expected in 2017
Associates Degree: Healthcare Administration
University Of Phoenix - ,
Expected in 2014
Columbus State Community College Health Informatics - ,
Expected in 2003
High School Diploma:
Ridgemont High School - Ridgeway, Ohio
Expected in
Columbus State Community College, First Generation Community - ,
Certified Healthcare Staffing Professional with American Staffing Association
Additional Information
  • Additional references available if requested

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Resume Overview

School Attended

  • University Of Phoenix
  • Columbus State Community College Health Informatics
  • Ridgemont High School
  • Columbus State Community College, First Generation Community

Job Titles Held:

  • Quality Control Technician
  • Care Coordinator
  • State Tested Nursing Assistant
  • STNA, Scheduler, Medical Records
  • Team Leader


  • Associates Degree
  • High School Diploma

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