Agile and adaptable team leader with stellar Management and Inventory history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and self-motivated with diplomatic communication style focused on maximizing engagement and satisfaction. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance.
Skills
Strategic Planning
Business planning
Negotiation
Financial Management
Problem resolution
Supervision
Employee performance evaluations
Staff Supervision
Cost Control
Order management
Bank deposit procedures
POS systems
Accurate money handling
Strategic thinker
Staff Management
Verbal and written communication
Creative merchandising
Budgeting
Project organization
Team management
Recruiting and Interviewing
Employee scheduling
Training
Goals and Performance
Opening and closing procedures
Customer-oriented
Hourly shift management
Excellent customer service skills
Education
Wes-Del High SchoolGaston Indiana, Expected in 02/1998 ā āGED: - GPA:
Work History
Airgas Inc - Quality Control Technician Cleburne, TX, 02/2020 - Current
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Increased customer satisfaction by providing a complete detail job of their vehicle which is not required at Gerber.
Transported customers to their destination after they dropped off their vehicle at our facility.
Worked with the Auto Body Techs so that I knew what work is being completed on the vehicle so I knew what to closely inspect.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Managed over $600,000+ in inventory and 10 employees in any given store, as I worked in half the state in Indiana.
Conducted inventory audits with a 100% accuracy following company procedures.
Operated Zone computer system, hand-held inventory control device and calculator to perform daily and yearly inventories.
Preformed weekly cycle counts of all planograms and parts in the store.
Ran hourly monies vs. employee reports to insure that the store was on track to stay on budget. Either to add or send an employee home for the day,
Ensured that daily returns and damages was being processed correctly.
Testing of products for customers to ensure that they receive 100% Grade A AutoZone product.
NAPA Auto Parts - Sales Lead City, STATE, 04/2018 - 02/2020
Increased revenue by working closely with our Commerical clients.
Accomplished sales goals and boosted revenue by 35% through product knowledge and customer relationship management.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Serviced accounts on regular basis to propose new products or services and maximize revenue.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Used POS system to process sales, returns, online orders and gift card activations.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Completed store opening and closing procedures.
Counted out cash drawers and balanced totals.
Advanced Auto Parts - Assistant Store Manager/Parts Professional City, STATE, 06/2017 - 04/2018
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Supervised team of 12 employees and provided feedback on performance.
Conducted store inventories once per quarter.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Drafted employee work schedules to fill coverage gaps.
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