Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized Quality Assurance Manager with 20 years of managerial experience in Manufacturing/Warehousing. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.

  • SAP EMW/QM competency
  • Specifications knowledge
  • Calibration standards
  • Testing protocols
  • Documentation skills
  • Laboratory computer systems
  • Staff mentoring
  • Materials testing
  • Product inspections
  • Inspections and audits
  • Safety procedures
  • Correction plans
  • Relationship development
  • Team building
  • Planning and coordination
  • Team management
  • Operational improvement
  • Process improvement
  • Organization
  • Business operations
  • First Aid/CPR
  • Inventory management
  • MS Office
  • Communications
  • Supervision
  • RFI Scanners
  • Problem resolution
  • FDA compliance
  • Knowledge of FDA regulations
  • FDA regulations
  • Communication
  • Working collaboratively
  • Microsoft Office
  • PPE use
  • Relationship building
  • People skills
  • Conflict resolution
  • Work ethic
  • Quality assurance experience
  • GAMP systems expert
  • Knowledge of auditing systems
  • Employee training
  • Data collection
  • Leadership
11/2019 to 08/2020 Quality Control Technician National Beverage | Lenexa, KS,
  • Noted results and entered data into QABD to track and assess trends.
  • Performed visual and dimensional inspections on manufactured parts.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Outlined remediation plans to standardize results to meet compliance regulations.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Created and offered additional materials to enhance training.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Mentored and coached new employees by offering insight into successful task prioritization.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Work with Quality/CI Manager to develop a more formalized training program
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Produced thorough reports detailing findings and proposed recommendations.
12/2003 to 10/2019 Quality Assurance Unit Supervisor Harsco Corporation | Calvert, TX,


  • Kept records of quality reports and statistical reviews.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Supervised and guided inspectors, technicians and other staff.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Fielded customer complaints and rectified service issues.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • SAP QM Module Key user
  • On SAP improvement and development team
  • Reviewed current standards and policies.
  • Established procedures and quality standards.
  • Created agendas and communication materials for team meetings.
  • Ensured that the Quality Assurance team was qualified and coordinated by supervising the onboarding and training of new personnel
  • Kept records of quality reports and statical review
  • Managed the recruitment and hiring of new employees
  • Utilized online conferencing tools such as Web Ex to conduct training and learning sessions to employees in locations both in US and abroad
  • Promoted company in maintaing work environment focused on quality, communication, collaboration,integration and teamwork.
  • Conducted individual training sessions for employees in Microsoft Office, SAP, and Oracle
  • Oversaw all process checks to ensure proper completion and correct frequency
  • Troubleshot product issues and fixed problems.
  • Developed new QA methods to resolve problems efficiently.
  • Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
  • Planned and assigned work of 5 subordinates.
  • Investigated and determined the cause of faulty work.
  • Established product specifications and quality assurance practices.
  • Completed various financial and quality audits for different departments.
  • Monitored product trends and suggested changes.
03/1996 to 01/2003 Production Supervisor Atrium Windows And Doors | City, STATE,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Planned and delegated work to meet planned project and production goals.
  • Assigned individual work assignments and reviewed jobs to accomplish all tasks within expected parameters.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Managed and supervised daily activities of 15 team members to verify fulfillment of customer orders and adherence to general warehouse operations.
  • Maintained work environments safe and efficient at all times.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Supported team meetings to Motivate and inspire team to improve output while maintaining safety and quality
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Identified and communicated to management regarding areas needing additional training.
Education and Training
Expected in 05/1991 High School Diploma | Parkland High School , Winston-Salem, NC, GPA:

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School Attended

  • Parkland High School

Job Titles Held:

  • Quality Control Technician
  • Quality Assurance Unit Supervisor
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  • High School Diploma

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