Quality Control Technician resume example

Jerremy

• Kept records of quality reports and statistical reviews.
• Appraised customers' requirements and worked to maintain high satisfaction.
• Supervised and guided inspectors, technicians and other staff.
• Reviewed customer interactions and activity reports to identify and address concerns.
• Fielded customer complaints and rectified service issues.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Performed site evaluations, customer surveys and team audits.
• SAP QM Module Key user
• On SAP improvement and development team
• Reviewed current standards and policies.
• Established procedures and quality standards.
• Created agendas and communication materials for team meetings.
• Ensured that the Quality Assurance team was qualified and coordinated by supervising the onboarding and training of new personnel
• Kept records of quality reports and statical review
• Managed the recruitment and hiring of new employees
• Utilized online conferencing tools such as Web Ex to conduct training and learning sessions to employees in locations both in US and abroad
• Promoted company in maintaing work environment focused on quality, communication, collaboration,integration and teamwork.
• Conducted individual training sessions for employees in Microsoft Office, SAP, and Oracle
• Oversaw all process checks to ensure proper completion and correct frequency
• Troubleshot product issues and fixed problems.
• Developed new QA methods to resolve problems efficiently.
• Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
• Planned and assigned work of 5 subordinates.
• Investigated and determined the cause of faulty work.
• Established product specifications and quality assurance practices.
• Completed various financial and quality audits for different departments.
• Monitored product trends and suggested changes.

• Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
• Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
• Monitored employee performance and conducted retraining to correct problems and optimize productivity.
• Planned and delegated work to meet planned project and production goals.
• Assigned individual work assignments and reviewed jobs to accomplish all tasks within expected parameters.
• Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
• Managed and supervised daily activities of 15 team members to verify fulfillment of customer orders and adherence to general warehouse operations.
• Maintained work environments safe and efficient at all times.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Supported team meetings to Motivate and inspire team to improve output while maintaining safety and quality
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
• Inspected incoming supplies to verify conformance with materials specifications and quality standards.
• Developed complete training programs and led training using expert learning techniques.
• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
• Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
• Identified and communicated to management regarding areas needing additional training.