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Quality Building Services Manager Resume Example

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QUALITY BUILDING SERVICES MANAGER
Executive Profile

Manager driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.

Ambitious Manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Skill Highlights
  • Project management
  • Budgeting expertise
  • Employee relations
  • Customer-oriented



  • Leadership/communication skills
  • Negotiations expert
  • Business development
  • Market research and analysis
Professional Experience
Quality Building Services Manager01/2012 to CurrentFirestone Building Products, LLCCarmel, IN
  • South Region and Building Owner Services Train and develop region of twenty-five teammates and oversee the BOS National Accounts team of nine.
  • Manage decisions for warranty deviations along with Roof System Advisor and Regional Technical Managers.
  • Create monthly revenue report for sales and services provided to National Account clients for QBS director.
  • Manage cost for the department budget.
  • Four consecutive years in a row under budget by greater than ten percent.
  • Responsible for administrating the TotalGard program by providing quotes for TotalGard request from the sales rep firms and the contractors through the other regional managers.
  • Work closely with the Strategic Account Executive's to help obtain National Account clients for both Firestone and Building Owner Services.
  • Lead QBS team of coordinators and project managers to service the National Accounts leak calls and new projects.
  • Process SAP purchase order approvals for contractors on BOS bid jobs and warranty services claims.
  • Prepare and present the monthly Warranty Service Coordinator meeting.
  • Work closely with all regions for the new Roof Plus Warranty programs for recently expired warranties.
  • Success Factors - Performance management tool.
  • Create development goal plans for my department including Regional Technical Managers, Warranty Service Investigators, Warranty Service Coordinators, Roof System Advisors and Field Technical Representatives.
  • Perform Mid-year reviews to make sure teammates are meeting their goals.
  • Alert teammates that are off target to create plan to ensure they meet their goals at year end performance review.
  • Perform year end reviews and merit pay increases for the team.
Project Manager / Estimator / Sales01/1997 to 01/2012R. Adams Roofing, IncIndianapolis, IN
  • Worked directly with Architects and Engineers for roofing and waterproofing designs and budgets.
  • Performed roof inspections and made recommendations for roofing options and provided pricing.
  • Processed submittals for successful estimates and managed job through completion including field supervision, safety and quality control.
  • Experienced in all aspects of roof systems including Single ply (EPDM, TPO & PVC) to Modified Bitumen to Built-up (hot and cold) to Liquid Applied to Metal / sloped roofing systems.
  • Solicited potential clients from building owners, General Contractors, Roof Consultants and Architects and Engineers Firms.
  • Strategic alliances with key local companies: Eli Lilly, IU Health, Purdue, Indiana, Wabash College, Military Department of Indiana, Department of Public Works, FAA Manufacturer trained / certified: Carlisle, Derbigum, Duro-Last, Fibertite, Firestone, GAF, Garland, Johns Manville, Ludowici, Sarnafil, Siplast, Soprema, Tremco Upper Management responsibilities: Corporate Secretary, Accounting duties that include receivables, payables, and payroll, year-end tax collection data for CPA firm and support to new Controller position.
Commercial Account Sales01/1994 to 01/1997West Roofing & Supply Co., IncIndianapolis, IN
  • Developed strong relationships with new and existing customers Worked directly with manufacturing plants in regards to pricing, ordering and shipping.
  • Participated in hands on product seminars for various roofing membranes.
  • Increased commercial roofing sales by an average of 20% and generated an average of 110% of sales quota.
  • Completed End of Day routine which included balancing the cash drawer.
Sales Representative01/1989 to 01/1994Risco, IncIndianapolis, IN
  • Increased sales via the maintenance of existing accounts and the acquisition of new accounts throughout a territory concentration in the Indiana market with additional coverage in the Louisville, Cincinnati, Grand Rapids, Detroit and Chicago markets.
  • Trained distributor personnel in product line knowledge and assisted with the development of the commercial roofing businesses.
  • Conferred with architects, engineers and end users to obtain and assess product specifications.
  • Promoted product line to the commercial roofing companies.
Assistant Manager01/1989Signature InnIndianapolis, IN
  • Promoted hotel services to local businesses.
  • Responsible for hotel operations including front desk, payroll, cash and credit card deposits, maintenance, house keeping and laundry.
  • Measured quality control on guest room inspections.
Education
Bachelor of Science: Accounting1988Purdue UniversityLafayette, INAccounting
Interests
Indiana Roofing Contractor Association President 2007 - 2009 SAP CRM blue print planning team 2014 Indiana Subcontractor Association Executive Committee Board Member 2012 Indiana Subcontractor Association Board Member 2009 - 2012 National Roofing Partners Member 2009 - 2012 Carmel Dads Club Coach - Basketball, Football and Soccer 2006 - current
Additional Information
  • Activities: Indiana Roofing Contractor Association President 2007 - 2009 SAP CRM blue print planning team 2014 Indiana Subcontractor Association Executive Committee Board Member 2012 Indiana Subcontractor Association Board Member 2009 - 2012 National Roofing Partners Member 2009 - 2012 Carmel Dads Club Coach - Basketball, Football and Soccer 2006 - current
Skills
Accounting, budgets, budget, Controller, CPA, credit, clients, laundry, director, market, Works, payables, payroll, Performance management, personnel, pricing, quality control, roofing, safety, sales, SAP, seminars, shipping, Strategic, Strategic alliances, supervision, tax, year-end
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Resume Overview

Companies Worked For:

  • Firestone Building Products, LLC
  • R. Adams Roofing, Inc
  • West Roofing & Supply Co., Inc
  • Risco, Inc
  • Signature Inn

School Attended

  • Purdue University

Job Titles Held:

  • Quality Building Services Manager
  • Project Manager / Estimator / Sales
  • Commercial Account Sales
  • Sales Representative
  • Assistant Manager

Degrees

  • Bachelor of Science : Accounting 1988

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