Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Tech-savvy, experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in Winspc software.
Skills
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Experience
02/2017 to 04/2022
Quality Assurance Technician Align Technology – Morrisville, PA,
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Randomly selected products at various stages of production for evaluation.
- Data entry
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Produced thorough reports detailing findings and proposed recommendations.
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
- Developed Quality Audits to identify and track defects in products prior to mass production.
- Assisted with correcting systemic problems in order to eliminate errors.
- Noted results and entered data into WinSPC to track and assess trends.
- Recruited and trained employees to fulfill quality standards and expectations of management.
- Collaborated with management to discuss effective plans for resolving major quality problems.
05/2015 to 02/2017
Hair Stylist Planet Fitness – Cinnaminson, NJ,
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Kept notes listing preferences and services provided to clients for quick reference.
- Suggested styles and treatments based on clients' needs and appearances.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Cut and styled natural, artificial, colored or textured hair.
- Scheduled appointments for customers using internal software system.
- Applied artificial nails or gel-based color to finger- and toenails.
- Provided comprehensive hair treatments for various types of hair.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Recommended hair styles to compliment clients' facial features and coloring.
01/2014 to 05/2015
Hairstylist Evangelical Lutheran Good Samaritan Society – Stillwater, MN,
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Recommended hair styles to compliment clients' facial features and coloring.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Responded to customer inquiries by phone, email and in person.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Trimmed, cut and shaved using clippers, razors and scissors.
- Kept notes listing preferences and services provided to clients for quick reference.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Scheduled appointments for customers using internal software system.
- Drove retail sales through salon product and service promotion, making specific client recommendations.
11/2022 to Current
Customer Service Representative International Paper Company – Spotswood, NJ,
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Set up and activated customer accounts.
- Answered inbound calls to facilitate customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education and Training
Expected in 01/2010
GED:
Seckman Sr. High School - Imperial, MO
Seckman Sr. High School - Imperial, MO
Expected in
Cosmetology Licence: Cosmetology
National Academy of Beauty Arts - St Louis, MO
National Academy of Beauty Arts - St Louis, MO
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Resume Overview
School Attended
- Seckman Sr. High School
- National Academy of Beauty Arts
Job Titles Held:
- Quality Assurance Technician
- Hair Stylist
- Hairstylist
- Customer Service Representative
Degrees
- GED
- Cosmetology Licence
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