LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Tech-savvy, experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in Winspc software.

Skills
  • Laboratory Equipment Calibration
  • Verbal and Written Communication
  • Problem-Solving
  • Data entry
  • Attentive and Observant
  • Data Capture and Analysis
  • Testing Documentation
  • Electronic Measurement Devices
  • Documentation Skills
  • Customer Data Confidentiality
  • CRM Software
  • Call Documentation
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Call Center Operations
Experience
02/2017 to 04/2022
Quality Assurance Technician Align Technology Morrisville, PA,
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Randomly selected products at various stages of production for evaluation.
  • Data entry
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
  • Developed Quality Audits to identify and track defects in products prior to mass production.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Noted results and entered data into WinSPC to track and assess trends.
  • Recruited and trained employees to fulfill quality standards and expectations of management.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
05/2015 to 02/2017
Hair Stylist Planet Fitness Cinnaminson, NJ,
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Greeted each client and asked questions to determine fashion needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Cut and styled natural, artificial, colored or textured hair.
  • Scheduled appointments for customers using internal software system.
  • Applied artificial nails or gel-based color to finger- and toenails.
  • Provided comprehensive hair treatments for various types of hair.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended hair styles to compliment clients' facial features and coloring.
01/2014 to 05/2015
Hairstylist Evangelical Lutheran Good Samaritan Society Stillwater, MN,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Responded to customer inquiries by phone, email and in person.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Trimmed, cut and shaved using clippers, razors and scissors.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Scheduled appointments for customers using internal software system.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
11/2022 to Current
Customer Service Representative International Paper Company Spotswood, NJ,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Answered inbound calls to facilitate customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
Education and Training
Expected in 01/2010
GED:
Seckman Sr. High School - Imperial, MO
GPA:
Expected in
Cosmetology Licence: Cosmetology
National Academy of Beauty Arts - St Louis, MO
GPA:

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Resume Overview

School Attended

  • Seckman Sr. High School
  • National Academy of Beauty Arts

Job Titles Held:

  • Quality Assurance Technician
  • Hair Stylist
  • Hairstylist
  • Customer Service Representative

Degrees

  • GED
  • Cosmetology Licence

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