Quality Assurance Technician resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to Task. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.

  • Multi-line phone proficiency
  • Number WPM typing speed
  • Mail handling
  • Spreadsheet management
  • Sorting and labeling
  • Computer skills
  • Interpersonal Communication
  • Planning and Coordination
  • Business administration
  • Filing and data archiving
  • Money handling abilities
  • Warehousing functions
  • Shipping procedures understanding
  • Professional telephone demeanor
  • Multi-line phone talent
  • Inbound and Outbound Calling
  • Complaint resolution
  • Good listening skills
  • Administrative support
  • Service standard compliance
  • Quality Assurance Requirements
  • Specifications understanding
  • Policy Development
  • Documentation expertise
  • Testing procedures
  • Auditing
  • Sampling
  • Production Scheduling
  • Product assembly
  • Quality control
  • Equipment preparation
  • Product testing
  • Team Supervision
  • Documentation preparation
  • Data Collection
  • Performance improvement
  • Inspection Reporting
  • Quality control guidelines
  • Materials handling
Work History
11/2015 to Current
Quality Assurance Technician Sabert Sayreville, NJ,
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Fixed identified issues to increase productivity and boost workflows.
  • Kept inspection journals and daily summary logs as required.
  • Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
  • Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
  • Monitored product standards and quality-control programs.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Promoted adherence to quality standards by educating Job titles on quality control.
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Met quality assurance financial objectives by estimating requirements, preparing Timeframe budgets, scheduling expenditures and analyzing variances.
  • Maintained and improved product quality by completing Type, Type and Type audits.
  • Generated detailed reports outlining results and recommendations.
04/2013 to Current
Manufacturing Technician Stryker Corporation Urbandale, IA,
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Evaluated employee performance and equipment organization to assess and improve plant operations.
  • Inspected finished products for quality and adherence to customer specifications.
  • Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
  • Monitored employee actions for adherence to safety procedures.
  • Made sure that products were produced on time and are of good quality.

+ Edit or add your own

  • Prepared production documents such as standard operating procedures, manufacturing batch records and productivity reports.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Assessed and optimized Type, Type and Type processes.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Designed plant layouts or production facilities.
  • Selected material quantities or processing methods needed to achieve efficient production.
  • Mapped process workflows to enhance understanding of procedures.
  • Reviewed blueprints and job specifications to plan completion and estimate project costs.
  • Managed quality assurance initiatives.
  • Scheduled preventive and predictive maintenance actions based on failure analysis.
  • Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
  • Inspected products and machines to maintain quality and efficiency.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Conducted statistical studies to analyze or compare production costs for sustainable and nonsustainable designs.
  • Established and managed trial projects to deploy updated processes.
  • Generated, submitted and presented reports every Timeframe to enhance Area of expertise quality standards.
  • Collected and reviewed engineering data to assess needs and recommend solutions.
  • Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
  • Reviewed production schedules and streamlined processes.
  • Analyzed Type, Type and Type metrics to identify strengths, weaknesses and areas ripe for upgrading.
  • Investigated processes to develop maps and determine optimal improvement approaches.
  • Developed and enhanced personnel work instructions to clear up confusion and boost performance.
  • Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Set up and verified functionality of safety equipment.
  • Employed Type welding techniques to assemble parts and components.
  • Assisted engineers in developing, building and testing prototypes and products.
  • Adjusted alignment of drills, guides and holding devices.
  • Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Wrapped pallets in shrink wrap prior to loading.
  • Completed over Number customer orders each day in warehouse setting.
  • Checked packages and merchandise for damage and notified vendors.
  • Updated daily logs with regular shift activities and incident details.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
10/2011 to 08/2013
Lead Cashier Scheels Sports Springfield, IL,
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated employees on register use, merchandising and customer service.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Helped customers complete purchases, locate items and join reward programs.
  • Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.

+ Edit or add your own

  • Built effective training and coaching strategies to optimize team performance.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Processed checks, cash and credit purchases or refunds.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.
03/2009 to 04/2011
Receptionist Gila River Health Care Laveen, AZ,
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered and quickly redirected large volume of calls on central system.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

+ Edit or add your own

Expected in 06/2009
Diploma :
Wissahickon Senior High School - Ambler, PA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Wissahickon Senior High School

Job Titles Held:

  • Quality Assurance Technician
  • Manufacturing Technician
  • Lead Cashier
  • Receptionist


  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: