Quality Assurance Technician resume example

• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Evaluated employee performance and equipment organization to assess and improve plant operations.
• Inspected finished products for quality and adherence to customer specifications.
• Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
• Monitored employee actions for adherence to safety procedures.
• Made sure that products were produced on time and are of good quality.

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• Prepared production documents such as standard operating procedures, manufacturing batch records and productivity reports.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
• Assessed and optimized Type, Type and Type processes.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Designed plant layouts or production facilities.
• Selected material quantities or processing methods needed to achieve efficient production.
• Mapped process workflows to enhance understanding of procedures.
• Reviewed blueprints and job specifications to plan completion and estimate project costs.
• Managed quality assurance initiatives.
• Scheduled preventive and predictive maintenance actions based on failure analysis.
• Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
• Inspected products and machines to maintain quality and efficiency.
• Reported on findings and made proactive and targeted recommendation to senior leaders.
• Performed general equipment maintenance and repair to minimize downtime.
• Conducted statistical studies to analyze or compare production costs for sustainable and nonsustainable designs.
• Established and managed trial projects to deploy updated processes.
• Generated, submitted and presented reports every Timeframe to enhance Area of expertise quality standards.
• Collected and reviewed engineering data to assess needs and recommend solutions.
• Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
• Reviewed production schedules and streamlined processes.
• Analyzed Type, Type and Type metrics to identify strengths, weaknesses and areas ripe for upgrading.
• Investigated processes to develop maps and determine optimal improvement approaches.
• Developed and enhanced personnel work instructions to clear up confusion and boost performance.
• Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
• Prepared reports and technical documentation of day-to-day production processes.
• Set up and verified functionality of safety equipment.
• Employed Type welding techniques to assemble parts and components.
• Assisted engineers in developing, building and testing prototypes and products.
• Adjusted alignment of drills, guides and holding devices.
• Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Wrapped pallets in shrink wrap prior to loading.
• Completed over Number customer orders each day in warehouse setting.
• Checked packages and merchandise for damage and notified vendors.
• Updated daily logs with regular shift activities and incident details.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Assisted customers by answering questions and fulfilling requests.
• Maintained stock within optimal levels to meet expected customer and sales levels.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Educated employees on register use, merchandising and customer service.
• Mentored other store employees in customer service and assistance to help improve overall satisfaction.
• Helped customers complete purchases, locate items and join reward programs.
• Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Trained as Job title and provided back-up coverage to provide customers with optimal support.

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• Built effective training and coaching strategies to optimize team performance.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Resolved escalated customer disputes with special actions such as discounts.
• Processed checks, cash and credit purchases or refunds.
• Restocked and organized merchandise in front lanes.
• Increased customer loyalty and retention.

• Managed multiple tasks and met time-sensitive deadlines.
• Answered and quickly redirected large volume of calls on central system.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Kept reception area clean and neat to give visitors positive first impression.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone or postal mail.
• Scheduled and confirmed appointments and meetings for senior management team.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

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