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Quality Assurance Technician Resume Example

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QUALITY ASSURANCE TECHNICIAN
Summary

Talented Quality assurance technician with strong background in leadership and management. Passionate about ensuring GMPs, food safety, and customer satisfaction.

Skills
  • Relationship selling
  • Retail loss prevention
  • Dispute mediation
  • Merchandising knowledge
  • Superb time management
  • Outgoing personality
  • Loma systems competency
  • Strategic planning
  • Verbal/written communication
  • Listening skills
  • Excellent communication skills
  • Active listening
  • Team player mentality
  • Reliable and punctual
  • Time management ability
  • Reading comprehension skills
Experience
06/2019 - 12/2019
Company Name － City, StateQuality Assurance Technician
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Noted results and entered data into L to track and assess trends.
  • Introduced specific standards and protocols to determine product release date.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
  • Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
  • Developed Quality Audits to identify and track defects in products prior to mass production.
  • Conducted tests to validate compatibility with programs, hardware and operating systems.
  • Validated quality performance by establishing product specifications.
  • Randomly selected products at various stages of production for evaluation.
  • Created material inspection criteria for products aligning to strict engineering standards.
  • Analyzed accuracy of production, testing equipment and engineering drawings to formulate corrective action plans.
  • Maintained laboratory equipment to keep all tools functional and operating efficiently.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Upheld regulations for safe operating procedures and clean area mandates.
07/2018 - 06/2019
Company Name － City, StateLine Leader
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
  • Adjusted machine feed and speed if machine malfunctioned.
  • Helped achieve company goals by supporting production workers.
  • Troubleshooted problems with equipment, devices or products.
  • Drove team performance through effective training, coaching and motivation of line employees.
  • Changed equipment over to new product.
  • Optimized machinery performance by calibrating according to prescribed standards and specific project needs.
  • Managed quality control and maintained high level of customer satisfaction.
  • Maintained clean and organized work areas.
  • Planned and laid out work to meet production and schedule requirements.
  • Participated in all company meetings and workshops on safety to learn different techniques that could alleviate accidents.
  • Monitored and adjusted production processes or equipment for quality and productivity improvement.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
  • Observed safety instructions when using machinery and work tools to ensure proper operation.
  • Maintained proper ingredient stock levels on production lines.
  • Ensured that all equipment was properly cleaned following each shift.
09/2017 - 12/2018
Company Name － City, StateSales Associate
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Helped average of 100+ customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed s items and checking inventory for items at other locations.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
02/2017 - 06/2017
Company Name － City, StateCrew Member
  • Accepted and processed payments via credit card and cash worth up to $1000 daily.
  • Entered orders into computer system to send order details to kitchen, mentioning customers special requests and food allergies in person.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Cleaned and washed food equipment to maintain excellent functionality.
Education and Training
06/2018
Pennsauken High SchoolCity, StateHigh School Diploma
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Resume Overview

School Attended

  • Pennsauken High School

Job Titles Held:

  • Quality Assurance Technician
  • Line Leader
  • Sales Associate
  • Crew Member

Degrees

  • High School Diploma

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