Quality Assurance Technician Resume Example
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QUALITY ASSURANCE TECHNICIAN
Summary
Talented Quality assurance technician with strong background in leadership and management. Passionate about ensuring GMPs, food safety, and customer satisfaction.
Skills
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Experience
06/2019 - 12/2019
Sabert － Fort Wayne , INQuality Assurance Technician
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Assisted with correcting systemic problems in order to eliminate errors.
- Produced thorough reports detailing findings and proposed recommendations.
- Noted results and entered data into L to track and assess trends.
- Introduced specific standards and protocols to determine product release date.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
- Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
- Developed Quality Audits to identify and track defects in products prior to mass production.
- Conducted tests to validate compatibility with programs, hardware and operating systems.
- Validated quality performance by establishing product specifications.
- Randomly selected products at various stages of production for evaluation.
- Created material inspection criteria for products aligning to strict engineering standards.
- Analyzed accuracy of production, testing equipment and engineering drawings to formulate corrective action plans.
- Maintained laboratory equipment to keep all tools functional and operating efficiently.
- Analyzed issues and recommended corrective actions to improve final results.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Upheld regulations for safe operating procedures and clean area mandates.
07/2018 - 06/2019
Westrock Company － Spanish Fork , UTLine Leader
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
- Adjusted machine feed and speed if machine malfunctioned.
- Helped achieve company goals by supporting production workers.
- Troubleshooted problems with equipment, devices or products.
- Drove team performance through effective training, coaching and motivation of line employees.
- Changed equipment over to new product.
- Optimized machinery performance by calibrating according to prescribed standards and specific project needs.
- Managed quality control and maintained high level of customer satisfaction.
- Maintained clean and organized work areas.
- Planned and laid out work to meet production and schedule requirements.
- Participated in all company meetings and workshops on safety to learn different techniques that could alleviate accidents.
- Monitored and adjusted production processes or equipment for quality and productivity improvement.
- Troubleshot and repaired machines to increase productivity and decrease spending.
- Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
- Observed safety instructions when using machinery and work tools to ensure proper operation.
- Maintained proper ingredient stock levels on production lines.
- Ensured that all equipment was properly cleaned following each shift.
09/2017 - 12/2018
Sleep Number Corporation － Waldorf , MDSales Associate
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Helped average of 100+ customers per day by responding to inquiries and locating products.
- Assisted customers by finding needed s items and checking inventory for items at other locations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
02/2017 - 06/2017
Krystal － Alcoa , TNCrew Member
- Accepted and processed payments via credit card and cash worth up to $1000 daily.
- Entered orders into computer system to send order details to kitchen, mentioning customers special requests and food allergies in person.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Cleaned and washed food equipment to maintain excellent functionality.
Education and Training
06/2018
Pennsauken High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- Pennsauken High School
Job Titles Held:
- Quality Assurance Technician
- Line Leader
- Sales Associate
- Crew Member
Degrees
- High School Diploma
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