Quality Assurance Technician resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Technical Administrator adept at documentation management, developing schedules and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 4+ years of quality and documentation expertise with proven history or hard work and dependability.
Skills
Documentation expertise
Schedule coordination
Policy interpretation
Blueprint and schematic understanding
Equipment maintenance
Mechanical Aptitude
Safety and compliance
Skilled motivator
Problem solving ability
Extremely organized
Computer proficient
Auditing
Work History
Quality Assurance Technician, 10/2015 to Current Kik Custom Products – Torrance, CA,
Evaluated samples against standards by completing measurements, visual inspections and other established tests
Helped uncover and fix production problems in order to reduce overall defect rates
Performed thorough inspections of incoming materials and outgoing products
Analyzed technical drawings and manufacturers’ instructions to troubleshoot problems in functional and control systems
Inspected finished products for overall quality and adherence to MCI and ISO 9001 specifications
Maintained and improved product quality by completing computerized, paper and visual audits
Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to ensure sales contract compliance
Generated detailed data outlining results and recommendations
Documented findings and entered into FLAGS software for tracking
Inspected finished defect rework for overall quality and adherence to MCI specifications
Collected and modeled data to evaluate trends using Quality-At-Source lean manufacturing processes
Entertainer/Event Coordinator, 07/2002 to Current Alterra Mountain Co – Laguna Hills, CA,
Provided mobile disc jockey, karaoke, trivia, interactive game show, live music and emcee services to a variety of clients and customers
Organized and coordinated special events while focusing on delivering superior customer service
Managed event logistics and operations, including support staff, vendor services and volunteers
Worked closely with customers to meet goals, maintain deadlines and resolve complaints or service issues
Managed administrative logistics of event planning, including contract signing, fee collection, event booking and event promotions
Fostered relationships with local and national event suppliers to obtain best price, quality, and delivery of products
Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up
Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Performed various administrative functions, including filing paperwork, mail services and bookkeeping
Worked with a large variety of customers to understand requirements and provide exceptional customer service
Monitored social media and online sources for industry trends
Kept track of event finances, including initial deposits, due payments and final balances
Negotiated and worked with venues and vendors to carry out event objectives
Interfaced with clients to understand event objectives
Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners
Researched market competitors and trends to formulate new business plans
Improved customer satisfaction by resolving critical issues quickly and efficiently
Hired and trained employees and evaluated individual job performance
Recruited and hired talented staff to fill key positions
Coordinated schedules and time lines for all events
Bartender, 01/2011 to 10/2015 Jackson's Bar – City, STATE,
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Took customer orders and capitalized on opportunities to sell special beverage and food options
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Maintained secure cash drawers, promptly resolving discrepancies for accuracy
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Education
High School Diploma: , Expected in 05/1988 Barnesville High School - Barnesville, MN GPA:
: Music Industry/Business Management, Expected in Minnesota State University - Moorhead - Moorhead, MN GPA:
Affiliations
Member, IAMAW Local W-384, 2016 to Current
IAMAW Local W-384 Auditor, 3/2019 to Current
President ND US Air Force Academy Parents Group, 5/2019 to Current
Volunteer/Fundraiser for The Arthritis Foundation, 2014 to Current
Volunteer/Fundraiser for Pembina County Relay for Life, 2011 to Current
Volunteer/Fundraiser for Cowboy Up for Cancer, 2009 to Current
Coach, Walhalla Elementary Boys Basketball, 2011 to 2013
Entertainment Committee Chair, Pembina County Relay for Life, 2012
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