Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunity to expand skills while facilitating company growth.

  • Trend tracking
  • Routing inspections
  • Samples comparison
  • Quality assurance requirements
  • Testing protocols
  • Calibration standards
  • Calibration
  • Documentation skills
  • Production scheduling
  • Electronic measurement devices
  • Materials inspection
  • Vendor and Client Relations
  • Sampling
  • Problem-solving skills
  • Quality Assurance
  • Warehouse operations
  • Collaboration skills
08/2021 to Current
Quality Assurance Technician Advanced Drainage Systems Winter Garden, FL,
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Randomly selected products at various stages of production for evaluation.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
  • Validated quality performance by establishing product specifications.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Inspected and repaired products to meet project expectations.
  • Documented identified defects using Ross, Excel and Color Icontrol and helped developers complete further testing and resolve issues.
06/2020 to 08/2021
Specimen Processing Technician Ascension Health Lafayette, IN,
  • Protected patient information by adhering to strict confidentiality standards.
  • Received, logged and assessed quality of specimens received.
  • Tracked and maintained inventory of laboratory supplies.
  • Maintained neat, organized and confidential written records.
  • Identified opportunities for process and efficiency improvements.
  • Disposed of specimens after completed testing procedures.
  • Adhered to all safety and infection control precautions and regulations.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Input new data to test customer and account system changes and upgrades.
  • Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
02/2017 to 10/2019
Office Manager City Of Ann Arbor Ann Arbor Twp, MI,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered daily invoices with in-house accounting software.
  • Consulted with management to resolve equipment performance and output quality problems.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle inventory, postage and vendor services.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
04/2004 to 10/2018
Assistant Store Manager Lands' End Grand Rapids, MI,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Created engaging merchandise presentations to motivate impulse purchases.
Education and Training
Expected in 12/2016
Certificate : Phlebotomy
Continual Health Education And Training - Charlotte, NC,
Expected in 05/1992
High School Diploma:
Doherty Memorial High School - Worcester, MA

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School Attended

  • Continual Health Education And Training
  • Doherty Memorial High School

Job Titles Held:

  • Quality Assurance Technician
  • Specimen Processing Technician
  • Office Manager
  • Assistant Store Manager


  • Certificate
  • High School Diploma

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