Experienced team builder with excellent client and project management skills. Quickly adapts to changes within a start-up environment. Ability to develop creative and innovative solutions. Action-oriented with strong ability to collaborate and problem solve with executives, product, analysts and development departments. Effectively communicates, trains and implements policy and process changes to team. Established a working environment that motivates and empowers team members. Project Planning and Management Client Complaint Resolution Customer Service Fraud Detection and Prevention Sales Account Management Team Building and Training Data Analysis and Audit
Highlights
Microsoft Office: Excel, Word, PowerPoint, Outlook, Publisher, OneNote
Zendesk
Data Analysis Software: SQL, Periscope Data
Google docs
Third party applications: Twilio, Line2, Spare5
Experience
Rover.comDecember 2014 to March 2016Quality Assurance Specialist Seattle, WA
Lead for newly created Quality Assurance department.
Established criteria and policies and provided coaching to four person team and contractors to improve and maintain quality of work.
Strengthened efficiency and productivity within team resulting in account growth and increased profit margins.
Established and implemented guidelines and processes for account approvals that also help to improve and remove low quality accounts that do not meet company's core values or goals.
zulilyMay 2012 to October 2014Customer Service Representative Seattle, WA
Recognized for ability to successfully address and resolve highly escalated matters and sensitive.
customers.
Assisted customers with lost packages, damaged merchandise, and purchases.
Jordan River Moving and StorageSeptember 2011 to January 2012Customer Service Kirkland, WA
On site moving estimates and sales for home and commercial clients.
International and national accounts.
Recognized for excellent customer service, sales, and building relationships.
Employment history also includes Geological Technician at Earth Solutions Northwest and Associated Earth Sciences.
Office Assistant at the Law Offices of Livengood, Fitzgerald & Alskog.
Education
Bellevue College2009Sociology and Liberal StudiesBellevue, WASociology and Liberal Studies
Skills
coaching, clients, excellent customer service, Data Analysis, Law, Excel, Microsoft Office, Office, Outlook, PowerPoint, Publisher, Word, policies, processes, profit, quality, Quality Assurance, sales, SQL, Technician
