Quality Assurance Specialist Resume Example
I am a University of Iowa graduate who is currently working towards obtaining a Master's degree in Marriage and Family Therapy. I work at a local business that works with adults that have a variety of mental health illnesses. I update the training policies and regulations while making sure that every staff member is fully equipped with the changes. I am great at managing my time effectively so that I am able to get my work done and I have been trained on handling confidential information. I work well individually as well as in a team and I know how to communicate with others. I am friendly and have had years of experience in customer service so I know how to help people solve their problems and provide a friendly experience. I'm a fast learner and I know how to work with programs like Microsoft and can work in a fast paced environment.
- Managed major quality problems by implementing effective plans
- Prepared QA evaluation reports and submitted to management
- Educated employees on specific QA standards and confirmed maintenance of standards
- Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation
- Remained informed on current regulations, especially concerning research industry and document creation
- Released and updated training manuals and policies
- Trained 25 staff members on updated service documentation requirements
- Prepared for company audits
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Sanitized, restocked and organized exam rooms and medical equipment
- Gathered forms, copied insurance cards and ran insurance verification to collect patient information for billing and insurance filing
- Taught patients about exercises, procedures, and care plan instructions
- Oriented and trained new staff on proper procedures and policies
- Scheduled 150 patients per week
- Took inventory of medical supplies in operating rooms and made sure rooms were fully stocked
- Put in orders for medical supplies and stocked them on shelves
- Assisted nursing with locating instruments and trays needed for surgeries
- Assisted setting up case carts for upcoming surgeries
- Increased work productivity by developing and updating supply locations
- Ordered and stocked 100 supplies per day
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Educated customers on promotions to enhance sales
- Worked closely with manager to solve problems and handle customer concerns
- Served 6 tables at once during dinner rush
- Time Management
- Teamwork/ Collaboration
- Leadership
- Customer service
- Organization
- HIPPA Trained
- MS Office
- Correction action planning
- Quality Management
Throughout my time at the University, I gained an appreciation of learning about the different cultures and aspects that can have an influence on an individual's health. My first couple years, my studies were focused on the structure of the human body and how it works. Towards my last 2 years, I focused more on learning about public health and how different parts of the world deal with different health issues based on their location and culture. Aside from my studies, I was involved in two student organizations called Cru and Dance Marathon. Cru is a campus ministry were I was able to lead a group of girls for bible study, lead the community team, and co-lead the weekly planning team. During my time in this organization, I learned a lot about time management and how to effectively communicate with the people that I work with in order to get things done. And I was able to learn how to communicate with different types of people from different backgrounds. This also helped me with my position in Dance Marathon. I was able to be on leadership as a Morale Captain Assistant and a Morale Captain where I had to reach out to students to get them involved in the organization and also help them find ways they can raise money for the kids at the hospital.
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Resume Overview
School Attended
- University Of Iowa
- Capella University
Job Titles Held:
- Quality Assurance Specialist
- Chiropractic Assistant
- Supply Chain Associate
- Cashier/Waitress
Degrees
- Bachelor of Arts : Global Health Studies
M.D. : Marriage And Family Therapy
