Accurate Quality Assurance Specialist with 12 years experience in QA. Sound decision-making and performance analysis talents. Able to collaborate with groups or work independently with minimal supervision.
Skills
Sound decision-making abilities
Collaboration skills
Quality assurance
Data collection
Problem-solving skills
Knowledge of auditing systems
Experience
06/2011 to 04/2020
Quality Assurance Records CoordinatorIconma, L.L.C. – Las Vegas, NV,
Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
Performed information system audits to manage internal controls and assess risks.
Verified documents and associated records to catch and resolve discrepancies.
Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
Retrieved, sorted, copied, and filed all documents and paperwork.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Consulted with management and personnel to educate on QA standards.
Kept electronic content legal, secure and accessible for relevant internal and external parties.
Set up, optimized and enforced consistent document management policies.
Monitored activities to assess compliance with records policies and document management regulations.
Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Archived files and retrieved information for Upper Management.
Verified accuracy and integrity of supplied data against established standards.
06/2007 to 06/2011
RMA Specialist IIVocollect Inc – City, STATE,
Consistently met service team sales targets and call handling quotas consistently.
Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
Consulted with customers regarding service needs, addressing repair and advance exchange concerns.
Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
Relayed productive customer feedback to marketing teams.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
Answered customers' questions and addressed problems and complaints in person and via phone.
Documented conversations with customers to track requests, problems and solutions.
06/2004 to 06/2007
Customer Service IIISony Electronics – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Created and implemented audit program that could identify risks and assess compliance requirements.
Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
Determined and detailed gaps in process, procedure and system controls.
Scanned, saved and organized hard copy and digital documents in computerized file library.
Retrieved, sorted, copied, and filed all documents and paperwork.
Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
Implemented new filing system and created updated forms.
06/1999 to 06/2004
Quality Auditor MS IIISony Electronics Inc. – City, STATE,
Identified acceptable components and rejected defective products.
Oversaw all operational areas and set effective compliance, inspection and testing standards.
Performed information system audits to manage internal controls and assess risks.
Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
Communicated audit findings by preparing and disseminating final reports.
Used consistent and fair assessment procedures to achieve optimal audit results.
Education and Training
Expected in
High School Diploma: Fayette County Adult Learning Center - Lemont Furnace, PA, GPA:
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