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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardware and software Test Engineer professional with 5 years of experience across quality assurance, technical support, and test case development. Enjoy using strong technical acumen to help others with computer, network, and system issues to drive usability and efficiency. A strong team player with excellent communication and interpersonal skills.

Core Qualifications
  • OS: UNIX, Windows 2000, Windows NT, Windows XP, Windows 9x/ME, MS-DOS, Claireux, Windows 2003 server.
  • Networking: TCP/ IP, DNS, DHCP, WINS, Token Ring, Ethernet, PPP, PPTP, ATM, Frame Relay, VPN. Servers, Hubs, Switches, Routers, Ethernet cards, Printer and Firewall
  • Applications: MS Office, Proxy Server, Ghost, Bridges, VLAN, Access-List, SQL. AS400, ATM, BIND,
  • Computer Hardware: Customer service experience, LCD, DHCP, documentation, DNS, DSL, email, Ethernet, Ethernet cards, network cabClaireg, ETL, Firewall, Frame Relay, frame-relay, Frame, Ghost, HP OpenView, Hubs, inspection, ISO, ISO 9001, ISO9001, LAN, Claireux, Access, MS Office, Windows 9, Windows, Windows PPTP, Printer, Project Management, Proxy Server, PVCS, Cisco Routers, Safety, scanners, Servers, SMS
Experience
2010 to 02/2016
Quality Assurance QA Supervisor Engility Corporation , MO,
  • Developed a test result database to improve the accuracy and efficiency of analysis and reporting.
  • Participates in the development and testing of plans to continue information systems functions in the event of a disaster that interrupts normal computer operations Maintains equipment maintenance schedules & Maintains system configurations.
  • Assist the quality engineer in developing and maintaining the ISO9001 procedures and work instructions.
  • Develop and initiates standards and methods for inspection, testing, and evaluation.
  • Writes standard operating procedures (SOPs) and maintains content of current documentation for data center and system operations.
01/2002 to 01/2007
Quality Engineer Production Engineer System/Safety Engineer Tatung Company Of America City, STATE,
  • Plant/systems management, control, cost efficiency & coordination, R&D Division documentation and specifications maintenance.
  • Building of prototype and sample touch-screen and open frame monitors.
  • Authorize new part numbers for reference and BM development with AS400.
  • Develop working procedures for Commercial assembly and manufacturing.
  • Familiar with the PC Networking, ELO T/S, LCD-TV, Plasma TV, Open Frame Monitor, Min PC, POS System, AS400, and UL, ETL Safety & ISO Member.
01/1999 to 01/2001
Technical Support II Multa Communications Corporation City Of Industry , STATE,
  • Monitor and troubleshoot of T1 circuits, includes HP OpenView, troubleshoot and configuration of customer equipment, mainly consisting of Cisco 1700 and 2500 series routers.
  • Configuring frame-relay PVCS using RedBack SMS500 router.
  • Configuration and troubleshooting for customer dial-up, email, DSL, and web hosting services Configured DNS entries and install DNS servers use (BIND).
  • Window NT 2000, Window 2000.
  • Administrator Assistance, Install LAN in medium sized business suites with NT Server and NT workstations.
  • Experience with data network cabClaireg and wiring standards.
  • CAT5, UTP, COAX).
  • Build high quality computers and upgrade workstations in a scheduled manner.
  • InstalClaireg and Troubleshooting Computer Hardware and Printer.
Education
Expected in
Associate Degree:
- ,
GPA:
Expected in
Microsoft Certified System Engineering (MCSE) Digital Technologies Pasadena, CA:
- ,
GPA: GPA: 2.0

Expected in
Associate Degree:
- ,
GPA:
Expected in
Cisco Certified Network Associate (CCNA) Digital Technologies Pasadena, CA:
- ,
GPA:
Expected in
GED: Computer Information System Computer Information System, Microcomputer Applications
Pasadena City College - Pasadena, CA
GPA:
Computer Information System Computer Information System, Microcomputer Applications
Languages
Fluent in English, Cantonese and Mandarin
Professional Affiliations

Hardware and software of Network Engineer with 5 years of experience across quality assurance, technical support, and test case development. Enjoy using strong technical acumen to help others with computer, network, and system issues to drive usability and efficiency. A strong team player with excellent communication and interpersonal skills.

Skills

AS400, ATM, Cisco Certified Network Associate (CCNA), Cisco Routers, Computer Hardware, computer operations, Customer service experience, database, LCD, DHCP, DNS, DSL, equipment maintenance, Ethernet, network cabClaireg, Firewall, Frame Relay, Ghost, HP OpenView, Hubs, information systems, inspection, ISO9001, LAN, Claireux, Access, Microsoft Certified (MCSE), MS Office, Windows, Windows 2000, Window NT, NT Server, Windows XP, MS-DOS, Networking, PC Networking, POS, PPTP, Printer, Project Management, Proxy Server, Routers.

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School Attended

  • Pasadena City College

Job Titles Held:

  • Quality Assurance QA Supervisor
  • Quality Engineer Production Engineer System/Safety Engineer
  • Technical Support II

Degrees

  • Associate Degree
  • Microsoft Certified System Engineering (MCSE) Digital Technologies Pasadena, CA
  • Associate Degree
  • Cisco Certified Network Associate (CCNA) Digital Technologies Pasadena, CA
  • GED

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