quality assurance nurse resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

In-depth Quality Assurance Officer with the ability to prioritize and multitask. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Thorough Quality Assurance Manager creates successful quality assurance strategies and processes.

Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.

Seasoned Registered Nurse focused on supporting emergency response and patient care needs. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response.

Safety-focused professional methodical about evaluating and optimizing worker conditions through use of strategic monitoring programs. Vigilant and analytical in isolating and addressing different concerns. Detail-oriented inspector with good multitasking and recordkeeping abilities.

  • Correction action planning
  • Materials inspection
  • Sound quality management techniques
  • Project Management
  • Policy reinforcement
  • Leadership
  • Detail-oriented
  • Planning and Coordination
  • Emergency response coordination
  • Employee training
  • Disaster planning
  • Excellent work ethic
  • Good listening skills
  • Policy Updates
  • Medical Records Management
  • Staff supervision
Work History
07/2020 to Current
Quality Assurance Nurse All Heart Home Care Brentwood, TN,
  • Reduced risks by 5% through enhancing protocols and ensuring adherence to regulations.
  • Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Prepared QA evaluation reports and submitted to management.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
  • Promoted adherence to quality standards by educating all staff on quality control.
07/2018 to Current
Safety Officer Johnston County Smithfield, NC,
  • Implemented safety training instructional courses which bolstered improvements in safety culture across personnel groups.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, aisle spaces and sprinkler systems through annual inspections.
  • Developed safety training procedures and documented into manuals for distribution to all staff members.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Verified monthly practice of fire drills for every work shift.
  • Provided instructions to staffers during fire drills including evacuation routes and proper reporting techniques.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Served as primary officer in charge with responsibilities related to compliance, operations management, and staff supervision.
  • Created safe work environment by complying with safety, health and security requirements.
07/2018 to Current
Emergency Disaster Response Supervisor Mooreland Heritage Manor City, STATE,
  • Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Identified issues, analyzed information and provided solutions to problems.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
10/2016 to 07/2018
Alzheimer's Unit Supervisor Fairview Fellowship Home City, STATE,
  • Discussed staff development and training needs and provided schedule of continuing education opportunities.
  • Verified employee performance with review of completed work assignments and techniques.
  • Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
  • Interacted effectively with department managers to promptly correct problems and improve services.
  • Supervised team of nurses and clinical nursing assistants.
  • Sought opportunities to improve patient care, outcomes and nursing staff performance.
  • Responded to behavioral and medical crises codes.
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
  • Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
  • Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
  • Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
Expected in 1997
Associate of Science: Nursing Education
Excelsior College - Albany, NY

Regional Trauma Advisory Committee

Medical Emergency Response Committee

Regional Medical Planning Group

Regional Emergency Medical System

Participates in Oklahoma Foundation Medical Quality, Long Term Care


Emergency Medical Technician - Basic

CPR Instructor

Traumatic Brain Instructor

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Resume Overview

School Attended

  • Excelsior College

Job Titles Held:

  • Quality Assurance Nurse
  • Safety Officer
  • Emergency Disaster Response Supervisor
  • Alzheimer's Unit Supervisor


  • Associate of Science

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