, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Participatory Quality Assurance Lab Technician commended for outstanding technical, analytical and problem-solving skills. Offering over 13 years of hands-on experience in ensuring the quality of our products and reliability of our lab equipment. FSMA PCQI certified , DOT Hazmat Certified, CPR/AED first add certified. TEAM PLAYER!
Skills
Test Results Interpretation
Specification Conformance
Regulator Submission Support
Chemical Handling
Finished Goods Inspection
Quality SOPs Development
Statistical Analysis
Standardized Testing Methodology
Testing Documentation
Adaptability and Flexibility
Cleaning and Sanitation
Data Capture and Analysis
Environmental Sampling and Testing
Safety Compliance
Attentive and Observant
Laboratory Equipment Calibration
Staff Training
Materials Analysis
Analytical Methodology Validation
Quality Control Data Compilation
Verbal and Written Communication
Problem Solving
Hazardous Waste Disposal
Raw Materials Receiving
Consistent Procedure and Protocol Use
Audit Assistance
Technical Liaising and Consulting
Information Sequencing
Quality Issue Identification
Production Monitoring and Assessment
Time Management
Word Processing
Report Preparation
Outside Testing Coordination
Critical Thinking
Microsoft Office
Measurement Collection
Vendor and Contractor Oversight
Corrective Action Implementation
Independent Decision Making
Sound Judgment
Functional Testing
Database Maintenance
Data Entry
Troubleshooting and Diagnostics
Attention to Detail
Work History
05/2014 to 12/2017Quality Assurance/Microbiology Laboratory TechnicianAmentum | Waukesha, WI,
Reported problems and any concerns to management.
Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Performed routine maintenance and calibration on testing equipment.
Performed visual assessment of products to evaluate conformance with quality standards.
Identified and resolved variances to bring products in line with requirements.
Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
Conducted data review and followed standard practices to find solutions.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Conducted investigations into questionable test results.
Developed and audited practices, programs and reporting system metrics for optimal efficiency.
Maintained over 15 various instrumentation devices.
Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Completed recordkeeping, filing, and data entry duties.
Performed routine preventative maintenance on all equipment parts and materials.
01/2007 to 05/2014Quality Assurance SpecialistCommunity Health System | Portage, MI,
Educated employees on specific QA standards and confirmed maintenance of standards.
Monitored product standards and quality-control programs.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
Kept inspection journals and daily summary logs as required.
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
01/2000 to 01/2008Scheduling SpecialistFarmers Business Network | Iowa, LA,
Documented calls and appointments
Called service customers to coordinate schedules and set appointments.
Set up and updated EPA accounts with latest information.
Provided detailed information about available services and requirements.
Established rapport with callers to build loyalty and support retention goals.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Acted as first point of contact and set appointments for prospective clients.
Answered phone calls and answered questions from potential customers.
Scheduled and confirmed appointments and meetings for senior management team.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Addressed client inquiries and updated database information.
Established and maintained client rapport by utilizing quality customer service.
Routed incoming mail and messages to relevant personnel without delay.
Entered daily data in computer systems and documented office activities.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Set appointments with salespeople and potential customers.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Executed outgoing calls from corporate sales lead pipeline.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
05/1987 to 12/2000Shipping and Receiving CoordinatorCardinal IG | City, STATE,
Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of all shipments outgoing and incoming.
Unpacked, examined and routed incoming shipments, rejected damaged items, recorded shortages and corresponded with management to rectify damages and shortages.
Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Education
Expected in 04/1989Associate of Science | Business Administration And ManagementSWCC, Creston, IA, GPA:
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