Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Participatory Quality Assurance Lab Technician commended for outstanding technical, analytical and problem-solving skills. Offering over 13 years of hands-on experience in ensuring the quality of our products and reliability of our lab equipment. FSMA PCQI certified , DOT Hazmat Certified, CPR/AED first add certified. TEAM PLAYER!

  • Test Results Interpretation
  • Specification Conformance
  • Regulator Submission Support
  • Chemical Handling
  • Finished Goods Inspection
  • Quality SOPs Development
  • Statistical Analysis
  • Standardized Testing Methodology
  • Testing Documentation
  • Adaptability and Flexibility
  • Cleaning and Sanitation
  • Data Capture and Analysis
  • Environmental Sampling and Testing
  • Safety Compliance
  • Attentive and Observant
  • Laboratory Equipment Calibration
  • Staff Training
  • Materials Analysis
  • Analytical Methodology Validation
  • Quality Control Data Compilation
  • Verbal and Written Communication
  • Problem Solving
  • Hazardous Waste Disposal
  • Raw Materials Receiving
  • Consistent Procedure and Protocol Use
  • Audit Assistance
  • Technical Liaising and Consulting
  • Information Sequencing
  • Quality Issue Identification
  • Production Monitoring and Assessment
  • Time Management
  • Word Processing
  • Report Preparation
  • Outside Testing Coordination
  • Critical Thinking
  • Microsoft Office
  • Measurement Collection
  • Vendor and Contractor Oversight
  • Corrective Action Implementation
  • Independent Decision Making
  • Sound Judgment
  • Functional Testing
  • Database Maintenance
  • Data Entry
  • Troubleshooting and Diagnostics
  • Attention to Detail
Work History
05/2014 to 12/2017 Quality Assurance/Microbiology Laboratory Technician Amentum | Waukesha, WI,
  • Reported problems and any concerns to management.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Performed routine maintenance and calibration on testing equipment.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Identified and resolved variances to bring products in line with requirements.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Conducted data review and followed standard practices to find solutions.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Conducted investigations into questionable test results.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Maintained over 15 various instrumentation devices.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Completed recordkeeping, filing, and data entry duties.
  • Performed routine preventative maintenance on all equipment parts and materials.
01/2007 to 05/2014 Quality Assurance Specialist Community Health System | Portage, MI,
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Monitored product standards and quality-control programs.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Kept inspection journals and daily summary logs as required.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
01/2000 to 01/2008 Scheduling Specialist Farmers Business Network | Iowa, LA,
  • Documented calls and appointments
  • Called service customers to coordinate schedules and set appointments.
  • Set up and updated EPA accounts with latest information.
  • Provided detailed information about available services and requirements.
  • Established rapport with callers to build loyalty and support retention goals.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Entered daily data in computer systems and documented office activities.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Set appointments with salespeople and potential customers.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
05/1987 to 12/2000 Shipping and Receiving Coordinator Cardinal IG | City, STATE,
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of all shipments outgoing and incoming.
  • Unpacked, examined and routed incoming shipments, rejected damaged items, recorded shortages and corresponded with management to rectify damages and shortages.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
Expected in 04/1989 Associate of Science | Business Administration And Management SWCC, Creston, IA, GPA:

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Job Titles Held:

  • Quality Assurance/Microbiology Laboratory Technician
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  • Scheduling Specialist
  • Shipping and Receiving Coordinator


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