quality assurance manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Insightful Quality Assurance Manager with 13+ years of experience. Reviews and updates production processes to increase consistency, minimize waste and capitalize on latest technological developments. Systematic problem solver in pursuit of boundless progress.

  • Problem Solving abilities - 5 Why, Fishbone, 8D, APQP, and DMAIC .
  • Analytical skills- SPC , DFSS , DOE set-up and analysis , Taguchi Methods, Data collection and analysis.
  • Lean tools and techniques -FMEA, TPS, Kaizen, PDCA, Jidoka, Catch Ball process among others .
  • Quality development and control methods; CtQ ,DfSS,APQP, FMEA, Control Plans, etc.
  • Quality performance Improvement practices - Process, Product and People-based.
  • Leadership experience in Staff Training ,development, Supervision,Engagement of people, resource planning and Policy Reinforcement.
  • Effective Change management leader.
  • Efficient in analyzing data , creating reports, and presenting them to all interested parties.
  • Proficient in risk management principles and practices .
  • Knowledge of reliability testing methods and testing.
  • Quality management standards and requirements - AS9100, ISO9001, IATF, NCA-3800, S-1000, VDA, etc,.
  • Working knowledge in implementing new ERP system.
  • Excellent written and verbal communication skills.
Work History
Quality Assurance Manager, 01/2008 - Current
Mantech International Corporation Holloman Air Force Base, NM,
  • Spearheaded and Participated in several Problem-solving projects using tools like Ishikawa, 8D, Six Sigma DMAIC, and 5 Why.
  • Coordinated and led several multifunctional group problem solving events and reduced External Non Conformance PPM by 60% (2019:2020)
  • Developed and conducted several DOEs to help solve customer issues and improve Quality of products.
  • Developed, Maintained, and updated PFMEAs, Control plans for new and existing products and processes.
  • Actively participated and initiated several lean initiatives - Kaizen, TPS, Just do it etc,.
  • Improved processes to reduce variation and increase Quality and through put.
  • Improved process flow from Casting to final finished product and reduced scrap inventory variances by 20 % and WIP time.
  • Led Catch ball process for QA department for 2021 and developed 4 strategic deployment goals in line with executive initiatives .
  • Successfully managed and completed executive teams strategic deployment activities and projects using top level X matrix.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Provided analytical, planning and coordination support on projects reviewing, interpreting, analyzing and illustrating data to stimulate and support decision making.
  • Collaborated with various value streams to provide training on improved or new processes and assist with creation and maintenance of quality training.
  • Worked with diverse groups on product management, Product validation, product introduction and improvement events.
  • Planned , Budgeted and assisted to establish New Assay Lab.
  • Managed , established, and completed internal and external validations for introduction and development of new Alloy casting/Manufacturing department and New Vendors.
  • Designed, Maintained, Authorized, and implemented Quality Assurance/ regulatory and customer SOPs to control, Drive standardization, and improve quality and operational efficiency.
  • Led continual development, implementation, and Management of QMS system to effectively meet AS9100 Rev D , IATF, NCA3800, S-1000, ISO 9001:2015 and other certification standards.
  • Oversaw staff training program to ensure all employees are sufficiently and job specially trained on Quality processes, changes, and procedures.
  • Conducted Internal audits and worked with customers on several external reviews to meet various Quality Management system requirements.
  • Conducted periodic surveillance audits of critical suppliers and issued surveillance audit reports to suppliers, including supplier corrective action requests for any deficiencies or non-conformances.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Assisted with hiring of new employees, performance management, and training.
  • Managed, Assessed, and developed team of 2 Engineers and 4 Quality Technicians.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Reduced Overtime to < 10 hours per week by effectively managing resources ,
  • Developed and helped employees understand and use process capability parameters and SPC charts.
  • Educated and Empowered employees on QA standards and confirmed maintenance of standards.
  • Worked as Quality SME for developing, testing, training and implementing Microsoft Dynamics AX ERP systems.
Intern, 05/2007 - 08/2007
International Paper Company Wheat Ridge, CO,
  • Worked on various internal, external, and returned product quality audits.
  • Analyzed existing workflow and provided suggestions to improve quality by implementing permanent Corrective actions.
  • Collectively worked with various departments to ensure quality practices are understood and followed.
  • Conducted various Quality and Reliability tests on multiple products.
Database Analyst, 05/2007 - 08/2007
Ameriprise Financial Longview, WA,
  • Design/Developed/Tested HR database as per company requirement.
  • Trained 3 users on human resource database functionality and operation.
Master of Science: Industrial Engineering, Expected in 08/2007
Northern Illinois University - Dekalb, IL
Status -
Bachelor of Technology : Mechanical Engineering, Expected in 05/2004
Jawaharlal Nehru Technological University - Hyderabad, India,
Status -
  • Certified Six Sigma green belt from ASQ
  • Manager Development certified from UWM
  • TWI instruction trainer certification
  • Several Lean and Problem solving tool certifications

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Resume Overview

School Attended

  • Northern Illinois University
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Quality Assurance Manager
  • Intern
  • Database Analyst


  • Master of Science
  • Bachelor of Technology

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