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Quality Assurance Manager Resume Example

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QUALITY ASSURANCE MANAGER
Professional Summary

Outgoing Quality Assurance Manager with 8 years of managerial experience in Aerospace. Committed to high standards of product inspections and customer service with extensive knowledge of EVO & Microsoft office use. Adept at collaborative with various departments for comprehensive quality control. Methodical with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Well-rounded with a leading-edge approach to identifying innovative ways to provide quality, scheduling, materials management, purchasing, inventory control, and logistics support to the manufacturing industry

Accomplishments
  • Implemented NADCAP AC7108/1 throughout the facility.
  • Reduced rejections by 45% in two years
  • Initiated and implemented CMMC Compliance.
  • Created FOD Program compliant to NAS412.
Skills
  • Quality Assurance/Control
  • AS9100 Rev D / ISO9001:2015 / NADCAP
  • Process Improvement, RCCA, Six Sigma, OSHA 10
  • Management in Quality, IT, Purchasing, Customer Service, Inventory, Shipping/Receiving
  • Cost Analysis & Reduction
  • Production Scheduling, Materials Forecasting
  • 6S/LEAN/KAIZEN Principles
  • Compliance/Regulations (ITAR, ReachEU, CMRT)
  • Identify/Analyze/Resolve Problems
  • Strategic Planning
  • Employee Leadership/Team Development
  • Advanced Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), ERP, Lotus
  • Blueprint Reading, Six Sigma
  • Cost Analysis, Strategic Planning
  • CPU
  • Customer Service
  • Forecasting
  • Inventory
  • ISO9001
  • Team Development
  • Leadership
  • Lotus
  • Managing
  • Marketing
  • Materials
  • Excel
  • Microsoft Excel
  • Microsoft Office
  • Outlook
  • PowerPoint
  • Word
  • Process Improvement
  • Processes
  • Purchasing
  • Quality
  • Quality Assurance
  • Receiving
  • Scheduling
  • Shipping
  • Staff training and development
  • Policy reinforcement
Work History
Quality Assurance Manager07/2011 to Current
Company Name – City, State
  • Specified quality requirements of raw materials with suppliers.
  • Recorded, analyzed and distributed statistical information.
  • Reported production malfunctions to managers and production supervisors.
  • Inspected products and worker progress throughout production.
  • Collected production samples regularly and performed detailed quality inspections.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Demonstrated talent in directing all aspects of process improvement, quality control, regulations and compliance.
  • Supervised 4 support departments: customer service, purchasing, warehousing, quality
  • High-impact team player with proven ability to slash variances and error rates through strong management practices and strict adherence to policies and procedures.
  • Valuable expertise in AS9000, ISO9001 and NADCAP internal and external auditing in facility as well as all critical suppliers.
  • Proven track record of reducing cost of quality: Scrap reduction of 7%, NCR reduction from 1.41% to 0.03%, while managing all aspects of quality.
  • Demonstrated talent for analyzing problems, developing procedures, and implementing efficient, cost effective and innovative long-term viable solutions while assuring compliance with contractual obligations
  • Developed and implemented KPI's for internal management and customer review.
  • Implemented and obtained NADCAP certification within 7 months and initiated cybersecurity CMMC certification with NIST 800-171 Compliance
Program Director01/2005 to 01/2012
Company Name – City, State
  • Initiated new learning methods, promoting total student comprehension while curbing learning time.
  • Monitored student progress through test administration and adapted learning plans to optimize progress.
  • Provided ongoing direction and leadership for program operations.
  • Imparted key etiquette points, discipline and respect.
  • Motivated clients to achieve their personal goals through developing and modifying routines.
Purchasing Coordinator01/2008 to 01/2010
Company Name – City, State
  • Implemented policies to reduce cost and eliminate waste.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Monitored all purchase requisitions and handled adjustments with vendors.
  • Administered project-based data entry assignments within E3 database for accurate record-keeping.
  • Computed and created purchase orders in E3 to monitor stock levels, verify purchase requisitions and expedite customer orders.
Education
High School Diploma05/1998Liberty Eylau High School- City
  • Graduated summa cum laude
  • Graduated Top 3 of Class
  • Member of National Honor Society
No Degree: General StudiesIvy Tech Community College- City

Summa Cum Laude

  • Dean's List 2004 & 2005
Certifications
  • Certified Six Sigma Green Belt, Aveta Business Institute - 2020
  • ISO 9001:2015 Internal Auditor Training, Purdue University - 2019
  • NADCAP Audit Criteria AC7108/1 Rev C, Purdue University - 2019
  • OSHA 10, OSHA Training Institute - 2019
  • Quality Management, Tools & Techniques, Ivy Tech - 2019
  • Blueprint Reading, GD&T, Ivy Tech - 2019
  • VSM w/ Implementation and VSM with eVSM - 2016Advanced Microsoft Excel Techniques Training - 2015
  • Best Practices for Managing Inventories and Cycle Counts Training- 2015
  • Lean Operational Excellence Training - 2013
  • Blueprint Reading Fundamentals Training- 2013
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Resume Overview

School Attended

  • Liberty Eylau High School
  • Ivy Tech Community College

Job Titles Held:

  • Quality Assurance Manager
  • Program Director
  • Purchasing Coordinator

Degrees

  • High School Diploma 05/1998
    No Degree : General Studies

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