Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Quality Assurance Manager, 12/2011 - Current
Schweid College Park, GA,
  • Responsible for the direction and implementation of company QMS, Quality Policy and Procedural implementation.
  • Responsible for company compliance, implementation and training of ISO Regulatory requirements.
  • Company representative during First, Second and Third Party Audits.
  • Responsible for the approval of all Validated Processes; IQ, OQ, PQ, per FDA and Medical Device
    regulations and customer requirements.
  • Responsible for coordination, implementation and approval of Process Failure Mode Effects Analysis
  • Responsible for Quality requirements for new projects per customer standards and specification.
  • Coordinate Audits (internal and external) in compliance with FDA and ISO guidelines.
  • Directed company Customer Complaint, MRB and Corrective and Preventive Action (CAPA) process.
  • Responsible for company COPQ, tracking and reducing within corporate and Quality Policy.
  • Customer liaison for design, manufacturing and complaints.
  • Responsible for supplier control in compliance with Medical Device Industry, customer and company
  • Responsible for training of the Quality Inspectors, GD&T, metrology and establishing company level
    of inspection acceptance per industry regulation and company procedures.
  • Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
  • Implemented new quality assurance and customer service standards.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Collected production samples regularly and performed detailed quality inspections.
  • Reported production malfunctions to managers and production supervisors.
Quality Assurance Technician, 01/2000 - 02/2009
Ppg Industries, Inc. High Point, NC,
  • Analyzed test data to determine performance and reliability of materials
  • Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Generated detailed reports outlining results and recommendations.
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Maintained and improved product quality by completing [Type], [Type] and [Type] audits.
  • Inspected finished products for overall quality and adherence to [Type] specifications.
  • Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
  • Met quality assurance financial objectives by estimating requirements, preparing [Timeframe] budgets, scheduling expenditures and analyzing variances.
  • Documented findings and entered into [Program] for tracking.
  • Partner on development of comprehensive quality assurance programs and local systems of care.
  • Adjusted, repaired and replaced defective parts and materials.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Analyzed technical drawings and manufacturers' instructions to troubleshoot problems in functional and control systems.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Monitored product standards and quality-control programs.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Kept inspection journals and daily summary logs as required.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.
  • Planned and devised cohesive test plans for projects using advanced testing technologies.
Quality Control Technician, 07/2009 - 11/2011
Wm. B. Reily & Company, Inc New Orleans, LA,
  • Conducted data review and followed standard practices to find solutions.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Conducted investigations into questionable test results.
  • Recorded and organized test data for report generation and analysis.
  • Reported problems and any concerns to management.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Conducted analyses of both in-process and completed [Type] materials, components and products.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Maintained over [Number] various instrumentation devices.
  • Performed routine maintenance and calibration on testing equipment.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Performed routine preventative maintenance on all equipment parts and materials.
  • Performed internal audits of laboratory, including both technical and quality systems audits.
  • Completed recordkeeping, filing, and data entry duties.
  • Processed patient specimens according to priority and documented results.
  • Verified safe and proper disposal of hazardous materials and waste to avoid spills and accidents.
  • Verified purity of specimens collected through [Technique] and [Type] methods.
  • Recorded, reported and posted test results using [Software].
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
High School Diploma: , Expected in
Atwater High School - Atwater, CA
No Degree: General Studies, Expected in
Modesto Junior College - Modesto, CA

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School Attended

  • Atwater High School
  • Modesto Junior College

Job Titles Held:

  • Quality Assurance Manager
  • Quality Assurance Technician
  • Quality Control Technician


  • High School Diploma
  • No Degree

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