Senior Quality Expert with a consultative approach that is zealous in driving revenue and increasing large scale delivery of multi-billion-dollar service offerings. Results-driven, strong analytical leader with a demonstrated record of exceeding expectations resulting in an increased ROI YOY
QUALITY PROJECT LEADER
2016
QUALITY PROJECT LEADER
2016
TO WHOM IT MAY CONCERN:
My extensive experience in marketing and project management coupled with my commitment to achieving the highest quality aligns extremely well with the position at T. Marzetti, Co.
I offer the unique combination of hands-on administration that maximizes organizational effectiveness, operations-oriented leadership that ensures efficiency, and people oriented guidance that yields productivity.
My accomplishments range from quality to project management, and include assessing current and future development and delivery of project offerings, overseeing allocation of financial and human capital resources, and managing people and budgetary processes. I can build and lead successful, effective, goal-oriented teams of professional and hourly staff while overseeing budgets and resources for bottom-line results. Upon identifying key issues, I solve problems while embracing change and its positive effect on successful organizations. Fostering commitment, team spirit, pride, trust, and group identity are particular strengths.
What makes me different from other applicants:
Possess proven leadership, management, and organizational skills in project management, strategic planning, quality also possess a strong record of securing support from global stakeholders in an effort to ensure critical mass delivery;
Led integrated quality audits within business operations throughout the United States and internationally.
Researched and analyzed business operations to identify tasks that posed the highest risk to the business thus offering innovative solutions.
Directed quality teams in the design of programs that evaluated the effectiveness of departmental processes.
Managed execution of quality programs to validate results and ensure accuracy of team findings.
Interpreted quality results and collaborated with stakeholders to develop joint action plans that addressed opportunities identified.
Presented findings and action plans in reports to stakeholders, senior management, and the audit committee
Fervently demonstrate the ability to meet objectives with a record of accomplishment in developing successful strategies to build a highly efficient and effective team of leaders committed to high-level delivery.
Created standard operating procedures manuals in an effort to create a clear roadmap for success
Designed, established and directed cross-functional training programs to ensure sustained productivity in times of lean principle applications throughout the operations.
Provided recurrence training and education for team members specifically around scope and responsibility within the organization ensuring global large scale delivery.
As you can see, my experience coupled with my education makes me a very strong candidate for this position.
Thank you in advance for your time and consideration. I look forward to speaking with you in the near future.
Best Regards,
Jessica R. Claire
Jessica R. Claire
EXECUTIVE SUMMARY:
Experienced critical mass process generalist with a proven track record of structuring and implementing projects that yield measurable results, including reduced tactical-planning, cycle time, cost reductions gained from improved system/process enhancements, productivity gains through multiple change and improvement initiatives and revenue growth across multiple functions.
Effectively lead people through motivation, training, coaching, influencing, and listening to others. Create a continuous improvement culture while developing and empowering team members/stakeholders to execute core values, strategic processes and initiatives.
Skills
Microsoft Office Suite
Windows Operating Systems
Agile
Auditing
C
Calibration
CPI
Client
Customer Satisfaction
Direction
Senior Management
Food safety
Leadership
Team Leader
Lean Manufacturing
Marketing
Microsoft Office Suite
Windows Operating Systems
Natural
Natural Resources
Pathogen
Personnel
Policies
Process Improvement
Project Management/Development
Project Management
Quality
QA
Quality Control
Research
Safety
SOP
Strategic Planning & Analysis
Experience
04/2019 to Current
Quality Assurance ManagerSchweid – College Park, GA,
Serve as a primary member of the Plant Leadership team, supporting compliance to both regulatory safety and quality standards and adherence to all established company policies and procedures.
Provide leadership and direction on quality-related activities throughout the factory through the implementation, auditing, maintenance, and improvement of quality systems.
Coordinate and communicate directly with Production, Maintenance, and Engineering Teams as needed to resolve quality issues.
Review Plant Quality performance results in daily, monthly, quarterly, and annual Operational Reviews to communicate compliance to KPI's and PPI's.
Manage laboratory staff, including assigning schedules, overseeing job tasks, and ensuring compliance to both company and industry standards.
Assure compliance to all NPPC regulatory guidelines and specifications to guarantee food safety and high quality of manufactured pet food.
Directly supervise a team of three microbiologists working closely with bacteriological samples and equipment.
Share responsibilities with QA Manager and QA Team Leader to manage hold product, net weight compliance, consumer complaints, and plant Pathogen Monitoring Program (PMP).
Oversee scale calibration program and ensure processing equipment is calibrated as appropriate.
Communicate effectively and coordinate with other departments as needed to resolve quality issues.
Deliver quality related training both monthly and annually and provide refreshers as necessary.
Serve as Pillar Leader of the Quality Pillar, utilizing TPM methodologies to drive improvements and propel defect reduction initiatives throughout the factory
KEY ACCOMPLISHMENTS.
Overtime Reduction - Worked directly with QA Manager to develop an overtime reduction policy to reduce overall salaried overtime annually by 24%.
Defect Reduction - Dry/Hard Complaints - Developed standards and procedures for plant personnel to reduce overall dry/hard consumer complaints and improve Customer Satisfaction Index (CSI) annually by 13%.
04/2015 to 10/2016
Quality Assurance SupervisorUNILEVER – City, STATE,
Provided development and support for a team of 10 hourly employees working within quality and risk functions.
Collaborated with Manufacturing, Facilities, and Quality Control staff to resolve quality issues regarding the facilities and products manufactured.
Continually evaluated systems and procedures to maximize efficiencies while ensuring compliance to applicable regulatory requirements and standards.
Compiled pertinent QA metrics for Senior Management review and distributed critical level reports to leaders on a daily, weekly, monthly or as needed basis.
Administered investigation and deviation systems for tracking statuses, follow-up, and liaison with applicable departments.
Supported client projects and provided quality oversight of programs such as the environmental monitoring program.
KEY ACCOMPLISHMENTS.
Microorganism Reduction - Served as manager of the environmental monitoring program.
Provided training and created SOP's for manufacturing personnel to follow.
Production personnel began following the cleaning practices highlighted in the SOP to ultimately reduce microbial count from seventeen environmental positives to four.
Reduction of Holds - Worked with maintenance personnel to order various electrical parts thereby developing a mechanism to alert operators when metal detection air reject was disabled.
Helped reduce production holds and decreased D-incidents by 40% utilizing the TPM/Lean Manufacturing model.
Rework bucket implementation - Implemented grey rework buckets to help reduce foreign material complaints by 30%.
TPM/Lean Manufacturing model.
04/2014 to 07/2014
Mills Quality InternARDENT MILLS – City, STATE,
Provided 2nd shift quality support in the milling of wheat flour; Analyzed wheat flour daily to ensure compliance with customer specifications.
Developed an improved method of identifying correlations with dough mixing; Assisted plant personnel in the resolution of quality related issues.
Collaborated across the departments to help better integrate development/testing efforts throughout Marketing.
Education and Training
Expected in 2015
Bachelor of Science: Food Science & Technology UNIVERSITY OF TENNESSEE - , GPA:
INTERNATIONAL STUDY TOUR
Jamaica
College of Agricultural Sciences & Natural Resources (CASNR)
Gained an in-depth analysis of the agricultural industry Worked with University executives to improve natural resource management.
Participated in service projects benefitting Jamaican children; Toured governmental research institutes and agri-business facilities
Activities and Honors
Accomplishments
Dough measuring method - Developed a new and improved method of interpreting results between that of the farinograph and the mixograph.
Method helped to better predict dough rising times and better determine overall baking time.
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