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Quality Assurance Manager Resume Example

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Cynthia
McMillian
Professional Summary

Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation.

Skills
  • Staff training and development
  • Policy reinforcement
  • Operational budget forecasting
  • Data analysis
  • Audit Coordination
Education
Trinity UniversityBachelor of Science:Business Administration
Work History
Company Name- Quality Assurance Manager
City, State2019 - Current
  • Recorded, analyzed and distributed statistical information.
  • Estimated financial requirements of new projects.
  • Reported production malfunctions to managers and production supervisors.
  • Assured consistent quality of production by implementing and enforcing established quality systems and procedures.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Implemented new quality assurance and customer service standards.
  • Monitored production systems regularly and performed detailed quality inspections.
  • Investigated and prepared nonconformance action reports.
  • Cooperated with production, manufacturing and corporate accounting to verify adherence to quality standards.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Determined quality department standards, practices and procedures.
  • Defining business practices, leading to certification and better business practices.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Tracked quality issues with external customers, suppliers and internal plant operations.
  • Established and tracked quality department goals and objectives.
Company Name- Accounting and Administrative Assistant
City, State2017 - 2019
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Created PowerPoint presentations for business development purposes.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Created detailed expense reports and requests for capital expenditures.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Executed record filing system to improve document organization and management.
Company Name- Finance Associate
City, State2010 - 2017
  • Maintained journal entries to track and analyze credit and debit transactions.
  • Applied best practices to align accounting processes with current laws and regulations.
  • Implemented policies for SOX compliance and GAAP requirements when compiling financial statements and disclosures.
  • Processed payments to vendors and assisted with other accounts payable and receivables tasks.
  • Gathered and collected all financial information for business and verified accuracy in system.
  • Created and verified invoices.
  • Oversaw accounts payable and receivable transactions.
  • Prepared quarterly revenue, expense and performance reports.
  • Collaborated with other departments to align quarterly financial goals, resulting in cost-reduction.
  • Met weekly with department managers to discuss financial information according to current needs.
  • Prepared and presented financial models, strategies and projections to senior management.
  • Sales Revenue Recognition, Profitability and Performance and Asset Management.
  • Monitored and Reported Inventory Control and Compliance.
  • Contract and Service Agreement Appraisals, Risk and Opportunity Review and Expected Performance Analysis.
Company Name- Assistant Manager of Coating Operations
City, State2007 - 2010
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered all accounting practices and procedures
  • Managed all job processes from initiation to completion.
  • Certified compliance on all processes.
  • Maintained quality process and procedure records.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Evaluated current operational strategies and recommend improvements.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Wrote and shared operational reports and profitability reports to help senior leadership make effective business decisions and plans.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed and maintain operational guidelines for staff. Implemented employee safety practices to maintain zero injury rate.
  • Generated operational reports for management on monthly schedule.
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Resume Overview

School Attended

  • Trinity University

Job Titles Held:

  • Quality Assurance Manager
  • Accounting and Administrative Assistant
  • Finance Associate
  • Assistant Manager of Coating Operations

Degrees

  • Bachelor of Science : Business Administration

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