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Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation.
- Staff training and development
- Policy reinforcement
- Operational budget forecasting
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- Data analysis
- Audit Coordination
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Quality Assurance Manager, 2019 to Current
Young Innovations, Inc. – Missoula, MT,
- Recorded, analyzed and distributed statistical information.
- Estimated financial requirements of new projects.
- Reported production malfunctions to managers and production supervisors.
- Assured consistent quality of production by implementing and enforcing established quality systems and procedures.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Monitored production systems regularly and performed detailed quality inspections.
- Investigated and prepared nonconformance action reports.
- Cooperated with production, manufacturing and corporate accounting to verify adherence to quality standards.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Determined quality department standards, practices and procedures.
- Defining business practices, leading to certification and better business practices.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Established and tracked quality department goals and objectives.
Accounting and Administrative Assistant, 2017 to 2019
Myhr Partner – Bethlehem, PA,
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Created PowerPoint presentations for business development purposes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Organized weekly staff meetings and logged minutes for corporate records.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created detailed expense reports and requests for capital expenditures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Executed record filing system to improve document organization and management.
Finance Associate, 2010 to 2017
Breakthru Beverage Group – Philadelphia, PA,
- Maintained journal entries to track and analyze credit and debit transactions.
- Applied best practices to align accounting processes with current laws and regulations.
- Implemented policies for SOX compliance and GAAP requirements when compiling financial statements and disclosures.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
- Gathered and collected all financial information for business and verified accuracy in system.
- Created and verified invoices.
- Oversaw accounts payable and receivable transactions.
- Prepared quarterly revenue, expense and performance reports.
- Collaborated with other departments to align quarterly financial goals, resulting in cost-reduction.
- Met weekly with department managers to discuss financial information according to current needs.
- Prepared and presented financial models, strategies and projections to senior management.
- Sales Revenue Recognition, Profitability and Performance and Asset Management.
- Monitored and Reported Inventory Control and Compliance.
- Contract and Service Agreement Appraisals, Risk and Opportunity Review and Expected Performance Analysis.
Assistant Manager of Coating Operations, 2007 to 2010
Leading Edge Turbine Technologies – City, STATE,
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered all accounting practices and procedures
- Managed all job processes from initiation to completion.
- Certified compliance on all processes.
- Maintained quality process and procedure records.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Evaluated current operational strategies and recommend improvements.
- Supervised operations team to support operational excellence and excellent customer service.
- Wrote and shared operational reports and profitability reports to help senior leadership make effective business decisions and plans.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff. Implemented employee safety practices to maintain zero injury rate.
- Generated operational reports for management on monthly schedule.
Bachelor of Science: Business Administration, Expected in
Trinity University - ,
GPA:
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