Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation.
Skills
Staff training and development
Policy reinforcement
Operational budget forecasting
Data analysis
Audit Coordination
Work History
Quality Assurance Manager, 2019 to Current Young Innovations, Inc. – Missoula, MT,
Recorded, analyzed and distributed statistical information.
Estimated financial requirements of new projects.
Reported production malfunctions to managers and production supervisors.
Assured consistent quality of production by implementing and enforcing established quality systems and procedures.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Monitored staff organization and suggested improvements to daily functionality.
Implemented new quality assurance and customer service standards.
Monitored production systems regularly and performed detailed quality inspections.
Investigated and prepared nonconformance action reports.
Cooperated with production, manufacturing and corporate accounting to verify adherence to quality standards.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Determined quality department standards, practices and procedures.
Defining business practices, leading to certification and better business practices.
Applied coaching techniques and tools to support managers and team members in improving performance.
Tracked quality issues with external customers, suppliers and internal plant operations.
Established and tracked quality department goals and objectives.
Accounting and Administrative Assistant, 2017 to 2019 Myhr Partner – Bethlehem, PA,
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Created PowerPoint presentations for business development purposes.
Coached new employees on administrative procedures, company policies and performance standards.
Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Arranged rapid office equipment repair and maintenance with vendors.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Organized weekly staff meetings and logged minutes for corporate records.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Created detailed expense reports and requests for capital expenditures.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Executed record filing system to improve document organization and management.
Finance Associate, 2010 to 2017 Breakthru Beverage Group – Philadelphia, PA,
Maintained journal entries to track and analyze credit and debit transactions.
Applied best practices to align accounting processes with current laws and regulations.
Implemented policies for SOX compliance and GAAP requirements when compiling financial statements and disclosures.
Processed payments to vendors and assisted with other accounts payable and receivables tasks.
Gathered and collected all financial information for business and verified accuracy in system.
Created and verified invoices.
Oversaw accounts payable and receivable transactions.
Prepared quarterly revenue, expense and performance reports.
Collaborated with other departments to align quarterly financial goals, resulting in cost-reduction.
Met weekly with department managers to discuss financial information according to current needs.
Prepared and presented financial models, strategies and projections to senior management.
Sales Revenue Recognition, Profitability and Performance and Asset Management.
Monitored and Reported Inventory Control and Compliance.
Contract and Service Agreement Appraisals, Risk and Opportunity Review and Expected Performance Analysis.
Assistant Manager of Coating Operations, 2007 to 2010 Leading Edge Turbine Technologies – City, STATE,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Established and administered all accounting practices and procedures
Managed all job processes from initiation to completion.
Certified compliance on all processes.
Maintained quality process and procedure records.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Evaluated current operational strategies and recommend improvements.
Supervised operations team to support operational excellence and excellent customer service.
Wrote and shared operational reports and profitability reports to help senior leadership make effective business decisions and plans.
Coordinated with General Manager in different operational issues and promotional activities.
Developed and maintain operational guidelines for staff. Implemented employee safety practices to maintain zero injury rate.
Generated operational reports for management on monthly schedule.
Education
Bachelor of Science: Business Administration, Expected in Trinity University - , GPA:
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