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Quality Assurance Manager Resume Example

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QUALITY ASSURANCE MANAGER
Summary

Resourceful and client-focused Customer Service Manager with over 6 years of experience leading teams in exceeding service goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of development while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Skills
  • Outstanding communication skills
  • Sales professional
  • Customer service
  • Leadership reports
  • Inventory management
  • Program implementation
  • Team leadership
  • MS Office proficient
  • Project management
  • Staff training and development
  • Flexible schedule
Experience
Quality Assurance Manager|Company Name - City, State|09/2013 - Current
  • Supervised and guided Account Managers, Customer Service Representatives and other staff.
  • Troubleshot product issues and fixed problems.
  • Monitored product trends and suggested changes.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Fielded customer complaints and rectified service issues.
  • Kept records of quality reports and statistical reviews.
  • Established procedures and quality standards.
  • Developed production tracking and quality control systems, analyzing production, quality control, account maintenance and other operational reports, to detect production problems.
  • Worked with managers to implement company's policies and goals.
  • Reviewed operations and conferred with administrative staff to resolve production and processing problems.
  • Managed quality control and maintained high level of customer satisfaction.
  • Organized, scheduled and assigned production work across team members for task balance.
  • Planned and laid out work to meet production and schedule requirements.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Drove team performance through effective training, coaching and motivation of line employees.
Key Sales Associate|Company Name - City, State|05/2013 - 09/2013
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Sales Manager|Company Name - City, State|01/2009 - 12/2009
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Developed and implemented new sales strategies to update product lines.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base 24%.
Store Manager|Company Name - City, State|06/2005 - 01/2009
  • Recruited and developed personnel and cultivated top performance.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Implemented succession planning by training and developing 5 associates into leadership positions.
  • Oversaw all store operations while generating over $1 Million in annual sales.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Maintained daily record of all transactions.
  • Processed shipments and maintained stock shelf organization.
  • Hired, trained and managed team of 7 associates, including evaluating performance and enforcing disciplinary actions.
  • Trained 7 employees in inventory practices, POS systems and product knowledge, contributing to 36% increase in customer satisfaction ratings.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
Education and Training
The Florida State University|City|05/2002Bachelor of Science: Marketing And Management
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Resume Overview

School Attended

  • The Florida State University

Job Titles Held:

  • Quality Assurance Manager
  • Key Sales Associate
  • Sales Manager
  • Store Manager

Degrees

  • Bachelor of Science : Marketing And Management

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