• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Quality Assurance Manager
Please provide a type of job or location to search!
SEARCH

Quality Assurance Manager Resume Example

Love this resume?Build Your Own Now
QUALITY ASSURANCE MANAGER
Summary

Resourceful and client-focused Customer Service Manager with over 6 years of experience leading teams in exceeding service goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of development while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Skills
  • Outstanding communication skills
  • Sales professional
  • Customer service
  • Leadership reports
  • Inventory management
  • Program implementation
  • Team leadership
  • MS Office proficient
  • Project management
  • Staff training and development
  • Flexible schedule
Experience
Quality Assurance Manager|Young Innovations, Inc. - Algonquin , IL|09/2013 - Current
  • Supervised and guided Account Managers, Customer Service Representatives and other staff.
  • Troubleshot product issues and fixed problems.
  • Monitored product trends and suggested changes.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Fielded customer complaints and rectified service issues.
  • Kept records of quality reports and statistical reviews.
  • Established procedures and quality standards.
  • Developed production tracking and quality control systems, analyzing production, quality control, account maintenance and other operational reports, to detect production problems.
  • Worked with managers to implement company's policies and goals.
  • Reviewed operations and conferred with administrative staff to resolve production and processing problems.
  • Managed quality control and maintained high level of customer satisfaction.
  • Organized, scheduled and assigned production work across team members for task balance.
  • Planned and laid out work to meet production and schedule requirements.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Drove team performance through effective training, coaching and motivation of line employees.
Key Sales Associate|J2 Global Communications, Inc. - Los Angeles , CA|05/2013 - 09/2013
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Sales Manager|Raymour & Flanigan Furniture - Whitehall , PA|01/2009 - 12/2009
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Developed and implemented new sales strategies to update product lines.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base 24%.
Store Manager|Zales Jewelers - City , STATE|06/2005 - 01/2009
  • Recruited and developed personnel and cultivated top performance.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Implemented succession planning by training and developing 5 associates into leadership positions.
  • Oversaw all store operations while generating over $1 Million in annual sales.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Maintained daily record of all transactions.
  • Processed shipments and maintained stock shelf organization.
  • Hired, trained and managed team of 7 associates, including evaluating performance and enforcing disciplinary actions.
  • Trained 7 employees in inventory practices, POS systems and product knowledge, contributing to 36% increase in customer satisfaction ratings.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
Education and Training
The Florida State University|City|05/2002Bachelor of Science: Marketing And Management
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

95Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • The Florida State University

Job Titles Held:

  • Quality Assurance Manager
  • Key Sales Associate
  • Sales Manager
  • Store Manager

Degrees

  • Bachelor of Science : Marketing And Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Quality-Assurance-Manager-resume-sample

Quality Assurance Manager

Mantech International Corporation

Merrimack , NH

Senior-Quality-Assurance-Test-Manager-resume-sample

Senior Quality Assurance Test Manager

Magnitude Software

Remote , OR

Quality-Assurance-Manager-resume-sample

Quality Assurance Manager

Principia Biopharma Inc.

Indianapolis , IN

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.