Quality Assurance Manager Resume Example
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QUALITY ASSURANCE MANAGER
Summary
Resourceful and client-focused Customer Service Manager with over 6 years of experience leading teams in exceeding service goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of development while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
Skills
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Experience
Quality Assurance Manager|Young Innovations, Inc. - Algonquin , IL|09/2013 - Current
- Supervised and guided Account Managers, Customer Service Representatives and other staff.
- Troubleshot product issues and fixed problems.
- Monitored product trends and suggested changes.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Fielded customer complaints and rectified service issues.
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
- Developed production tracking and quality control systems, analyzing production, quality control, account maintenance and other operational reports, to detect production problems.
- Worked with managers to implement company's policies and goals.
- Reviewed operations and conferred with administrative staff to resolve production and processing problems.
- Managed quality control and maintained high level of customer satisfaction.
- Organized, scheduled and assigned production work across team members for task balance.
- Planned and laid out work to meet production and schedule requirements.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Drove team performance through effective training, coaching and motivation of line employees.
Key Sales Associate|J2 Global Communications, Inc. - Los Angeles , CA|05/2013 - 09/2013
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Sales Manager|Raymour & Flanigan Furniture - Whitehall , PA|01/2009 - 12/2009
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Developed and implemented new sales strategies to update product lines.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Promoted product and service benefits through facility tours and engaging presentations.
- Managed revenue strategies, sales and customer engagement tactics, increasing client base 24%.
Store Manager|Zales Jewelers - City , STATE|06/2005 - 01/2009
- Recruited and developed personnel and cultivated top performance.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Implemented succession planning by training and developing 5 associates into leadership positions.
- Oversaw all store operations while generating over $1 Million in annual sales.
- Oversaw inventory tracking, management and physical inventory counts.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Maintained daily record of all transactions.
- Processed shipments and maintained stock shelf organization.
- Hired, trained and managed team of 7 associates, including evaluating performance and enforcing disciplinary actions.
- Trained 7 employees in inventory practices, POS systems and product knowledge, contributing to 36% increase in customer satisfaction ratings.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
Education and Training
The Florida State University|City|05/2002Bachelor of Science: Marketing And Management
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Resume Strength
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- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
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- Typos
Resume Overview
School Attended
- The Florida State University
Job Titles Held:
- Quality Assurance Manager
- Key Sales Associate
- Sales Manager
- Store Manager
Degrees
- Bachelor of Science : Marketing And Management
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